Customer reviews of Mundo-Surf

Efficient and responsive, your team enabled me to recover my equipment very quickly on the other side of the world! Gracias The only problem was that the invoice did not correspond to the exact amount of the purchase excluding tax, which meant I had to pay a surcharge when I got home...

The board is great but it has taken two and a half months to arrive.

I have shopped here several times, I really like their fast delivery.

one bottle came with a broken cap, but no other problems.

The customer support was great, but it was really disappointing when I received my package with the fins. The package was ripped, the fins were really dirty and it looked like I just bought something in second hand instead of a new pair of fins.

Just shipped in 1 package for 6 surfskate. The skate deck has been scratched all of each product. Me already comment when ordering these product to wrap bubble before send it out. But staff just ignore it.

Very nice in the attention. But the web filter does not show well what is really there. Also there was not much in stock. And finally they took more days for delivery. Bad luck with this purchase

After purchasing the item, a few days later they tell me that the item was not really available. They proposed another model that was clearly more expensive. I am still waiting for an answer ...

My order has not been received. You told me that I would have it in 2 days. I ordered it on January 24. It has no been more than 2 weeks, and you still charged me €47.80 for shipping. I asked for my shipping charge to be returned, and you have ignored me.

My opinion at the moment is bad. I have been waiting more than 10 days for my order, and they don't even give you a tracking number to follow your package. At the moment I do not recommend it.

Service and shipping are the best I've seen. Very close and friendly customer service, I recommend this store 100%.

Já comprei por diversas vezes nesta plataforma e esta foi a que demorou mais tempo a ser entregue

Arrived 1 day later than expected, otherwise everything perfect!

all good, fast shipping and no problems

GLS did not deliver the order on time and we were unable to deliver it on Epiphany.

The manufacturing of the board took quite a bit longer than said on the site, but the board came out nice

As of today I have not received my package and I bought it as a gift for the Three Wise Men, after speaking twice I was attended very kindly, supposedly the fault of the transport company, but my order has not arrived.

The navigation is very intuitive and the customer service is unbeatable.

Great, I would give it a very good, if they had sent me the tracking number of the package, without the need to ask for it. But the rest is great.

Excellent service. Only flaw the packaging could have been definitely more protective. Otherwise all ok!

Correct without further ado.

I still haven't received the skateboard and I've been waiting for a month.

All very well except one of the items that did not arrive, the order took only six days to reach me in the Canary Islands being in Christmas time. The only problem was that I forgot one of the items that did not arrive.

all ok

Lack of feedback regarding the recall of the product. Compensated by the response via whatsapp.

Fast delivery

Efficient

All good, good customer service, delivery on time.

I don't give it 5 stars because the navigation through the App is complicated and it lacks some information about the orders that appears in the wwb.

Medium/bom . Only the return of the 70 of the Fcs2 template was missing...:(. I am waiting for the return of the value 70.

Online customer service needs improvements. The tracking number for my package was missing from my order and i tried to reach support using the built-in message system on the website and whatsapp as well with no sucess. Ultimately i decided to phone (international call) and the tracking number was provided promptly. Otherwise everything went OK, received my package fast and as expected.

All good in general

Good assortment and prices, the order took a little while, I guess because of the dates, but overall very good.

The application is easy to use. Good overall.

The delivery took as long as expected, the service was very good.

I live in Tenerife and the shipment took me 17 days. I am sure that this complaint can be fixed for the next shipments OR in case of non-compliance with the delivery period it will be pleasantly compensated.

Completely disappointed by my purchase from mundo-surf, which I chose for its "real-time stock management" and 2-4 day delivery if the order was placed before I don't know what time of day.
One of the products wasn't available, so the order was put on stand-by while waiting for mundo surf to contact me" problem: nobody contacted me (not even an automatic e-mail), I realized it myself 4 days later (fortunately, I could have waited a long time for my order otherwise...). So I contacted the after-sales service, which asked me for the color of the replacement fins and told me they'd leave the same day. I asked for faster delivery in compensation, and was told yes, but in the end the delivery was the same. The next day I receive an e-mail asking me to choose another color for the fin... it really feels like they're screwing with our heads. In short, they're unable to make a commercial gesture and the order arrives in 13 days instead of 2 to 4...

Buono

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