Mundo-Surf consistently delivers fast and reliable service, with numerous mentions of quick shipping, on-time delivery, and items arriving in perfect or excellent condition, ensuring a smooth purchasing experience. Customers highlight practical fulfillment strengths such as careful packaging, easy ordering, accurate product fulfillment, and helpful, knowledgeable service that guides choices and clarifies details. The store also draws praise for product quality and performance, with several notes about highly satisfying recommendations, attentive assistance, and repeat purchases, underscoring trust and consistency in both products and customer care. Overall, the experience is described as professional, efficient, and enjoyable, with buyers expressing eagerness to return.
The customer service was quite problematic. I placed an order that they confirmed that it was in stock via online chat and that it would take 24 hours to arrive, after making the payment they informed me via email that the product was not available. I had to contact the store again and indeed it was not in stock. In the end the product took a week and a half to arrive.As for the product, being a yow, very good quality.
Translated reviews
Response from Mundo-Surf
Hello Andrea and thank you for taking the time to rate our services.
The products that are delivered in 24 hours are those that indicate "in stock" on the web. In case of the surfskate model you bought, the web indicates "delivery 48/72 hours", because we have to order the skate from the distributor. Unfortunately due to the coronavirus this period was extended to a week and a half, and we apologize for them. I have sent you by mail a discount code to apologize and to encourage you to try again our services. Best regards and sorry again for the inconvenience, Sebas.
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 07/06/2020
Very good product. Very fast delivery.
Translated reviews
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 02/06/2020
It is not clear on the website that you do not have stock for the product I bought 2. You did not give me the option to cancel the order even though I had to wait more than a week to receive it 3. You did not answer me through any of the channels through which I tried to contact you (WhatsApp and Maia).
Translated reviews
Response from Mundo-Surf
Hi Raquel, Thank you for taking the time to review your shopping experience at mundo-surf.
Indeed my customer service colleague did not see your cancellation request, and the order was sent to you. We apologize for this error.
Regarding availability, when a product is in stock, we indicate "in stock" in green on the product page. Otherwise, we indicate the period of availability in orange, in the case of the skate you bought, "shipment in 2-3 days". Unfortunately, with the Covid, the 2-3 days have turned into a week. To apologize and encourage you to try our services again, I have sent you a discount code to your email. Regards and sorry again for the inconvenience, Sebas.
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 10/06/2020
bad
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/06/2020
All good, it took a week.
Translated reviews
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 17/05/2020
The website is easily understood.
However, I placed the order on May 17 and it has taken almost a month to arrive with this covid19 thing.
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/06/2020
Good navigation, good service and fast delivery
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 21/05/2020
Does not reply to emails.
Translated reviews
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 02/06/2020
poorly packed for transport
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 30/05/2020
The service is very good and the delivery is fast, that's all you can ask for.
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 24/05/2020
No problems ????
Translated reviews
V
Verified Buyer
Rating: 1 out of 5
following a purchase from 07/05/2020
Very unprofessional!!!!
Response from Mundo-Surf
Hi Dennis,
As we explain when you make the order, one of the product was out of stock, and we need to order it from the supplier in UK. In May, Uk was blocked by the Coronavirus, and that ´s why it take us 18 days to ship your order, instead of the 4-5 days announced on the web.
We are really sorry for that, but please consider it was a really special situation,
Regards,
Sebas
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 24/05/2020
The delivery took much longer than indicated. GLS did not provide a good service.
The products themselves arrived well and properly conditioned.
Translated reviews
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 13/05/2020
One of the six caps I ordered was missing and the catalytic converter was out of stock and I could not buy it, the rest arrived quickly, on the other hand I would like to have the option to buy cash on delivery, greetings (the cap, that you went the clamp).
Translated reviews
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 17/05/2020
The price of 6 plastic plugs seems excessively expensive to me.
Translated reviews
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 17/05/2020
Very good treatment of Mundo-Surf and the product. Very bad the delivery company GLS, took 48h more than expected and making wait two days at home to the delivery of the order.
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 08/05/2020
It took a while, but everything else was great, thank you very much.
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 11/05/2020
Very good in general and good service.
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/05/2020
Very good and fulfills what is mentioned in each order perfectly.
Translated reviews
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 15/05/2020
The boogie is of good quality, same measurements, materials, etc., but the colors are not the ones shown in the photo.
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 16/05/2020
Fast and effective
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 09/05/2020
I am very pleased with the quality of the product and the price.
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/05/2020
Everything is correct. Very friendly people and always at the customer's service. I am happy with the purchase.
Translated reviews
C
Comprador Verificado
Rating: 1 out of 5
following a purchase from 06/05/2020
There was no stock of what I ordered. It took 3-4 days for it to arrive at their premises and 24-48 hours for it to reach me.
The fact is that it arrived 10 days after I ordered it.
The service of Mundo-Surf via WhatsApp was fine, but the delivery of GSL was terrible. Regarding the product, no problems, as expected.
Translated reviews
Response from Mundo-Surf
Hi Kimetz, Sorry for the delay, with the Coronavirus it took us longer than usual to get the product we were missing to complete your order! Regards Sebas
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 17/04/2020
Good communication with the store for online orders and doubts. Some erroneous information on the website (product availability or not).
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 03/05/2020
Very good. Chegou a Portugal em 2 dias tudo muito bem embalado e protegido. Só não dou 5 estrelas porque esqueceram-se de enviar os autocolantes. ??
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/04/2020
Very fast delivery and solution of availability problem with personal call. The information of the products available on the website could be improved.
Translated reviews
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 20/04/2020
I ordered some stickers as a gift for my collection and they passed on the issue. I got in touch and they basically wrote me back and passed on the issue as well. I think I will try other sites like surfmarket
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 24/03/2020
Very fast and effective
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 07/02/2020
I have tried the board and am very pleased , they just didn't do the round toe back as we specifically requested, and the carrier left the board with a neighbor without contacting me if I agreed. I found that my neighbor had something in the yard for me and a piece of paper in the mailbox afterwards that said where it had been left.
Translated reviews
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/02/2020
I just need my invoice in my name: Gendron Jean-François chemine des condémines 45 1028 preverenges switzerland thank you in advance
Translated reviews
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 09/01/2020
The theater has been great and the quality of the skewers too but we bought a poncho ideal for a gift and after two weeks they told us they were out of stock and we had to take another one and there was almost nothing in stock anymore.
Translated reviews
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 15/01/2020
Good prices, well packed. Four stars rating because of the shipping company delay.
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 10/01/2020
arrived 2 days later than expected when the delivery time indicated was a fundamental factor for the purchase.
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 30/12/2019
Good service and easy application.
Translated reviews
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 23/12/2019
The order was correct, but the management was regular. I ordered some products in particular and they were writing me by whatsapp because they were not clear exactly which model was the one I had ordered... Little clarity in the payment method "easy payment by card", which delays the order in general. In the end the order came out a week later, even with the Christmas holidays, not very efficient management.
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 22/12/2019
Good morning There was a problem, which was the following: The order did not arrive on the date that the courier told me, which was a problem, because it was a gift from Santa Claus for my son.Otherwise as the attention I had when I contacted by wasap with you, it was pretty good.un saludo.
Translated reviews
C
Comprador Verificado
Rating: 3 out of 5
following a purchase from 12/12/2019
The transport company is very very bad...they do not bring you the order in the established time you go to the branch and it is so big chaos and disorder that you spend time and time waiting and in the end I had to take the car and go in search of the deliveryman to pick up my package.
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 11/12/2019
Satisfied
Translated reviews
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/12/2019
It took three days longer than promised. On the other hand, I really appreciate the quantity of products and variety of supply.
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Português 
Italiano 
Deutsch 
Nederlands 