Customer reviews of Mundo-Surf

C

Comprador verificado

Rating: 4 out of 5

Published on 05/06/2020 à 23h42 following a purchase from 24/05/2020

No problems ????

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V

Verified buyer

Rating: 1 out of 5

Published on 05/06/2020 à 18h28 following a purchase from 07/05/2020

Very unprofessional!!!!

Response from Mundo-Surf Published on 18/06/2020

Hi Dennis,
As we explain when you make the order, one of the product was out of stock, and we need to order it from the supplier in UK. In May, Uk was blocked by the Coronavirus, and that ´s why it take us 18 days to ship your order, instead of the 4-5 days announced on the web.
We are really sorry for that, but please consider it was a really special situation,
Regards,
Sebas

C

Comprador verificado

Rating: 3 out of 5

Published on 04/06/2020 à 14h03 following a purchase from 24/05/2020

The delivery took much longer than indicated. GLS did not provide a good service.
The products themselves arrived well and properly conditioned.

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C

Comprador verificado

Rating: 3 out of 5

Published on 28/05/2020 à 22h42 following a purchase from 13/05/2020

One of the six caps I ordered was missing and the catalytic converter was out of stock and I could not buy it, the rest arrived quickly, on the other hand I would like to have the option to buy cash on delivery, greetings (the cap, that you went the clamp).

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C

Comprador verificado

Rating: 3 out of 5

Published on 28/05/2020 à 14h57 following a purchase from 17/05/2020

The price of 6 plastic plugs seems excessively expensive to me.

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C

Comprador verificado

Rating: 3 out of 5

Published on 28/05/2020 à 14h18 following a purchase from 17/05/2020

Very good treatment of Mundo-Surf and the product. Very bad the delivery company GLS, took 48h more than expected and making wait two days at home to the delivery of the order.

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C

Comprador verificado

Rating: 4 out of 5

Published on 28/05/2020 à 13h18 following a purchase from 08/05/2020

It took a while, but everything else was great, thank you very much.

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C

Comprador verificado

Rating: 4 out of 5

Published on 27/05/2020 à 18h50 following a purchase from 11/05/2020

Very good in general and good service.

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C

Comprador verificado

Rating: 4 out of 5

Published on 27/05/2020 à 16h50 following a purchase from 15/05/2020

Very good and fulfills what is mentioned in each order perfectly.

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C

Comprador verificado

Rating: 3 out of 5

Published on 27/05/2020 à 13h24 following a purchase from 15/05/2020

The boogie is of good quality, same measurements, materials, etc., but the colors are not the ones shown in the photo.

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C

Comprador verificado

Rating: 4 out of 5

Published on 27/05/2020 à 11h16 following a purchase from 16/05/2020

Fast and effective

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C

Comprador verificado

Rating: 4 out of 5

Published on 24/05/2020 à 16h23 following a purchase from 09/05/2020

I am very pleased with the quality of the product and the price.

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C

Comprador verificado

Rating: 4 out of 5

Published on 24/05/2020 à 11h44 following a purchase from 12/05/2020

Everything is correct. Very friendly people and always at the customer's service. I am happy with the purchase.

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C

Comprador verificado

Rating: 1 out of 5

Published on 23/05/2020 à 14h49 following a purchase from 06/05/2020

There was no stock of what I ordered. It took 3-4 days for it to arrive at their premises and 24-48 hours for it to reach me.
The fact is that it arrived 10 days after I ordered it.
The service of Mundo-Surf via WhatsApp was fine, but the delivery of GSL was terrible. Regarding the product, no problems, as expected.

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Response from Mundo-Surf Published on 05/06/2020

Hi Kimetz, Sorry for the delay, with the Coronavirus it took us longer than usual to get the product we were missing to complete your order! Regards Sebas

C

Comprador verificado

Rating: 4 out of 5

Published on 15/05/2020 à 15h39 following a purchase from 17/04/2020

Good communication with the store for online orders and doubts. Some erroneous information on the website (product availability or not).

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C

Comprador verificado

Rating: 4 out of 5

Published on 13/05/2020 à 18h16 following a purchase from 03/05/2020

Very good. Chegou a Portugal em 2 dias tudo muito bem embalado e protegido. Só não dou 5 estrelas porque esqueceram-se de enviar os autocolantes. ??

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C

Comprador verificado

Rating: 4 out of 5

Published on 04/05/2020 à 17h30 following a purchase from 20/04/2020

Very fast delivery and solution of availability problem with personal call. The information of the products available on the website could be improved.

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C

Comprador verificado

Rating: 3 out of 5

Published on 03/05/2020 à 12h06 following a purchase from 20/04/2020

I ordered some stickers as a gift for my collection and they passed on the issue. I got in touch and they basically wrote me back and passed on the issue as well. I think I will try other sites like surfmarket

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C

Comprador verificado

Rating: 4 out of 5

Published on 03/04/2020 à 12h21 following a purchase from 24/03/2020

Very fast and effective

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C

Comprador verificado

Rating: 4 out of 5

Published on 02/03/2020 à 22h27 following a purchase from 07/02/2020

I have tried the board and am very pleased , they just didn't do the round toe back as we specifically requested, and the carrier left the board with a neighbor without contacting me if I agreed. I found that my neighbor had something in the yard for me and a piece of paper in the mailbox afterwards that said where it had been left.

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A

Acheteur vérifié

Rating: 4 out of 5

Published on 18/02/2020 à 15h13 following a purchase from 03/02/2020

I just need my invoice in my name: Gendron Jean-François chemine des condémines 45 1028 preverenges switzerland thank you in advance

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C

Comprador verificado

Rating: 3 out of 5

Published on 08/02/2020 à 08h12 following a purchase from 09/01/2020

The theater has been great and the quality of the skewers too but we bought a poncho ideal for a gift and after two weeks they told us they were out of stock and we had to take another one and there was almost nothing in stock anymore.

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V

Verified buyer

Rating: 4 out of 5

Published on 27/01/2020 à 22h59 following a purchase from 15/01/2020

Good prices, well packed. Four stars rating because of the shipping company delay.

C

Comprador verificado

Rating: 3 out of 5

Published on 23/01/2020 à 18h18 following a purchase from 10/01/2020

arrived 2 days later than expected when the delivery time indicated was a fundamental factor for the purchase.

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C

Comprador verificado

Rating: 4 out of 5

Published on 09/01/2020 à 14h31 following a purchase from 30/12/2019

Good service and easy application.

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C

Comprador verificado

Rating: 3 out of 5

Published on 09/01/2020 à 13h10 following a purchase from 23/12/2019

The order was correct, but the management was regular. I ordered some products in particular and they were writing me by whatsapp because they were not clear exactly which model was the one I had ordered... Little clarity in the payment method "easy payment by card", which delays the order in general. In the end the order came out a week later, even with the Christmas holidays, not very efficient management.

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C

Comprador verificado

Rating: 4 out of 5

Published on 02/01/2020 à 12h16 following a purchase from 22/12/2019

Good morning There was a problem, which was the following: The order did not arrive on the date that the courier told me, which was a problem, because it was a gift from Santa Claus for my son.Otherwise as the attention I had when I contacted by wasap with you, it was pretty good.un saludo.

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C

Comprador verificado

Rating: 3 out of 5

Published on 23/12/2019 à 12h53 following a purchase from 12/12/2019

The transport company is very very bad...they do not bring you the order in the established time you go to the branch and it is so big chaos and disorder that you spend time and time waiting and in the end I had to take the car and go in search of the deliveryman to pick up my package.

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C

Comprador verificado

Rating: 4 out of 5

Published on 21/12/2019 à 12h16 following a purchase from 11/12/2019

Satisfied

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C

Comprador verificado

Rating: 4 out of 5

Published on 21/12/2019 à 12h10 following a purchase from 05/12/2019

It took three days longer than promised. On the other hand, I really appreciate the quantity of products and variety of supply.

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A

Acheteur vérifié

Rating: 4 out of 5

Published on 11/12/2019 à 12h32 following a purchase from 30/11/2019

Nickel service !!!!!

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C

Comprador verificado

Rating: 4 out of 5

Published on 09/12/2019 à 21h58 following a purchase from 26/11/2019

I don't give them excellent because in the size chart of the neoprene I bought for a girl, only the aquivalences for adults were shown.

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C

Comprador verificado

Rating: 4 out of 5

Published on 02/11/2019 à 08h06 following a purchase from 15/10/2019

Well, there was a bit of a mess with the delivery date but fine.

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C

Comprador verificado

Rating: 3 out of 5

Published on 28/10/2019 à 12h09 following a purchase from 13/10/2019

Hi, I'm giving 3 stars because when I received the package they made me pay an amount that I didn't even expect to have to pay since the supposed shipping costs had already been charged to me along with the price of the package. Even so, the material arrived in perfect condition and I loved it but I was annoyed to have to pay more.

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Response from Mundo-Surf Published on 17/12/2019

Hello Aaron, what you have been charged upon delivery of the package are the taxes of the Canary Islands (IGIC, 7% of the invoice), and customs charges. If you look at the payment page, you do not pay us the VAT and when you choose the carrier "correos", we indicate that you will have to pay these expenses IGIC and customs upon delivery of the package. Enjoy your new bodyboard! Regards Sebas

C

Comprador verificado

Rating: 4 out of 5

Published on 15/10/2019 à 17h47 following a purchase from 24/09/2019

All perfect.only that they could expedite the shipping process once the purchase is made.

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C

Comprador verificado

Rating: 4 out of 5

Published on 06/10/2019 à 13h22 following a purchase from 16/09/2019

The only thing I can't see well is that the resin does not seem to be transparent.

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C

Comprador verificado

Rating: 4 out of 5

Published on 19/09/2019 à 14h22 following a purchase from 06/09/2019

Delivery in a short period of time once the purchase is made

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C

Comprador verificado

Rating: 4 out of 5

Published on 18/09/2019 à 20h16 following a purchase from 26/08/2019

Super service

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C

Comprador verificado

Rating: 4 out of 5

Published on 10/09/2019 à 00h51 following a purchase from 29/08/2019

Quickly.

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C

Comprador verificado

Rating: 4 out of 5

Published on 03/09/2019 à 10h10 following a purchase from 22/08/2019

They put interest to solve a small problem I had with the keels giving me solutions. Excellent direct treatment in the store

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