Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Easy to shop, vast choices from boards (1.89m height not many boards available where I live, suitable for me), to equipment and delivery was awesome, all items arrived in good condition, all in all - Great Experience!
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Ricardo S.
Rating: 5 out of 5
following a purchase from 18/07/2022
Excellent ordering and delivering process.
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Yan C.
Rating: 5 out of 5
following a purchase from 29/06/2022
The best surf store!!! Everything very dynamic, impeccable and careful, I recommend it!
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leonardo M.
Rating: 5 out of 5
following a purchase from 25/07/2022
Price, delivery time and products, everything perfect. Highly recommended.
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SERGIO B.
Rating: 5 out of 5
following a purchase from 21/07/2022
Perfect! Item and delivery time
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Pedro R.
Rating: 5 out of 5
following a purchase from 18/07/2022
Fast delivery tudo certo
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Alberto I.
Rating: 5 out of 5
following a purchase from 18/07/2022
Safe purchase. Even though I live in Tokyo, I receive the product in less than a week with a price well below the competitors. I just wish there was shipping per package and not for each product. More promotions for those who live in another country.Thank you,Ignacio!
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Jose Manuel C.
Rating: 5 out of 5
following a purchase from 17/07/2022
Stock, price and service recommended
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Juan D.
Rating: 5 out of 5
following a purchase from 15/07/2022
All correct, perfect delivery, material as purchased on the web. I recommend it 100%.
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chiara L.
Rating: 5 out of 5
following a purchase from 15/07/2022
Order arrived on time and in excellent condition!
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Alejandro C.
Rating: 5 out of 5
following a purchase from 15/07/2022
all very well
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Julio V.
Rating: 5 out of 5
following a purchase from 17/07/2022
They work very well, fast and easy to manage.
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Marcel R.
Rating: 3 out of 5
following a purchase from 13/07/2022
buying transaction worked. however, the page is badly designed; besides the lack of a proper english version; like for example: I write this review while all text is in spanish and not even a button for an english version. Also, after I did the payment, the next page I arrived had some random text but no order confirmation, no order number, etc... which is pretty distressing as an online buyer
Response from Mundo-Surf
Hi Marcel and thanks for your feed back. We are working hard on the website to fix those issues, but 7 languages, 6000 products, 100 blog articles, it's a long job! Right now we have two German interns, you should check the German version of the web :-) Regards, Sebastian
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Andre R.
Rating: 5 out of 5
following a purchase from 14/07/2022
Very nice
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Alejandro M.
Rating: 5 out of 5
following a purchase from 15/07/2022
Fast, efficient and very attentive. Mundo-Surf a 10
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Jose Luis C.
Rating: 3 out of 5
following a purchase from 07/07/2022
Since I placed the order on July 7th, it has not arrived yet.
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Peter S.
Rating: 1 out of 5
following a purchase from 26/06/2022
When i received the parcel, the box was empty. I contacted mundo-surf and have been waiting for 3 weeks for feed-back from them. As a result i did not have my wetsuit for my holidays.
When contacting mundo surf, I get no feed-back from them.
Would not recommend to buy from them.
Response from Mundo-Surf
Hi Peter, We have proceed with the refund of your order. This is a very uncommon situation, but it can happens and we are sorry for the inconvenience. Regards, Sebastian
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Sebastian R.
Rating: 1 out of 5
following a purchase from 11/07/2022
The order did not arrive until today. I have not received my money back. Unfortunately, I suspect that I have been cheated out of more than 120 euros. I am very sorry, as I made my purchase with a lot of confidence.
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Response from Mundo-Surf
Hello Sebastian, UPS was unable to deliver your package due to incomplete address. The package is now on its way back to our facility. It should reach us on Monday, August 1st. As soon as it arrives and you have confirmed your complete address, we will send it again. Regards, Sebastian
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Maria L.
Rating: 5 out of 5
following a purchase from 10/07/2022
Good site navigation, could have a product comparator, fast delivery.
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Jorge B.
Rating: 5 out of 5
following a purchase from 07/07/2022
Easy to order and very fast delivery of the product.
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Grégoire B.
Rating: 1 out of 5
following a purchase from 19/06/2022
Fatal treatment, non-conforming product, money not returned. A disaster of treatment by the commercial service (Ignacio). They have charged me 2 times for a neoprene and now I have to fight it with Consumo. A disgrace.
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Response from Mundo-Surf
Hello Gregoire. There was indeed an error in the size guide, we thank you for having detected it, as it has allowed us to correct it. We apologize for this error in the size guide. Since it was our mistake, the return has been completely at our expense and we have also confirmed with you by email that we are in compliance and already reimbursed. We have also confirmed the shipment and reception of your new wetsuit with the correct size corrected. We are at your disposal for any other questions or suggestions. Best regards and we hope to see you back soon.
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Antoine D.
Rating: 5 out of 5
following a purchase from 05/07/2022
Super légal Rapidinho Oprimo Parabéns!
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Joelle M.
Rating: 5 out of 5
following a purchase from 05/07/2022
Ordered and received the Body Bord very quickly. Very friendly staff on the phone. Very correct packaging and friendly delivery person.
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tommy L.
Rating: 5 out of 5
following a purchase from 04/07/2022
top quality, fast delivery and compliant product!
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Miguel F.
Rating: 5 out of 5
following a purchase from 01/07/2022
The order arrived very quickly to me. Very good service and customer care.
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Fernando V.
Rating: 5 out of 5
following a purchase from 29/06/2022
Good offer, very correct everything, overall, happy!
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Miguel C.
Rating: 5 out of 5
following a purchase from 26/06/2022
all ok,.
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Carlota G.
Rating: 5 out of 5
following a purchase from 27/06/2022
Excellent customer service
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Josep Joan R.
Rating: 5 out of 5
following a purchase from 27/06/2022
The only thing to comment is that in the app if I put it in Spanish it does not enter the pages to see the material. I put it in English and it works. App for iphone For the rest perfect!
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Luiz Henrique M.
Rating: 5 out of 5
following a purchase from 21/06/2022
Excellent experience of international purchase, product well packed and fast delivery in Brazil.
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Daniela R.
Rating: 5 out of 5
following a purchase from 22/06/2022
Very good
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Versoprobo SCS V.
Rating: 5 out of 5
following a purchase from 22/06/2022
top!!!!
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Lourenço V.
Rating: 5 out of 5
following a purchase from 23/06/2022
Everything perfect, they helped me by chat and everything perfect. Fast delivery.
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Pedro V.
Rating: 5 out of 5
following a purchase from 16/06/2022
Correu tudo 5 estrelas. Fast response to my e-mails, chat on the site, order delivery, order status... Espetáculo. Recomendo. Compre sem se preocupar.
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José Maria S.
Rating: 5 out of 5
following a purchase from 18/06/2022
Good as always, fast
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Catarina A.
Rating: 5 out of 5
following a purchase from 20/06/2022
The products I purchased arrived in excellent condition, within the expected delivery time, and correspond to the description and image.
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Emily W.
Rating: 5 out of 5
following a purchase from 20/06/2022
Mundo Surf was super fast in delivering my wetsuit dryer to Portugal! They had great communication. Would highly recommend ordering from this awesome shop. Many thanks!
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Jozabed P.
Rating: 5 out of 5
following a purchase from 18/06/2022
De 10! Sevillian company on top! Everything arrived super fast and in perfect condition. I had to ask a favor with the invoice and they took care of me luxury!
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Ramón G.
Rating: 5 out of 5
following a purchase from 20/06/2022
Navigation of the site is easy and intuitive. The information is phenomenal, they tell you, at every moment, where the order is. So I would buy again
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ROY S.
Rating: 1 out of 5
following a purchase from 26/05/2022
Because they didn't make me return an inadequate product
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Response from Mundo-Surf
Hi Roy, unfortunately you cannot return a preform, as it is a custom product. It is a product made by the factory just for you. We hope you can understand. Thank you and sorry for the inconvenience. Ignacio.
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