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C
Rating: 5 out of 5
Everything is perfect!
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 187 published reviews
Summary of reviews
Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Reviews 1, 3 and 5 stars
Reset filtersC
Rating: 5 out of 5
Great!!!
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C
Rating: 5 out of 5
Very fast delivery and very good
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C
Rating: 5 out of 5
All good
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C
Rating: 5 out of 5
As a suggestion, it would be ideal to receive the packages in a box or envelope with your brand and/or logo instead of a transparent plastic bag. As a gift it is more elegant and as your own purchase you enhance your brand.
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C
Rating: 5 out of 5
Speed and quality
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C
Rating: 5 out of 5
venditore affidabile, consegna abbastanza veloce considerato il paese di spedizione, merce ben confezionata
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C
Rating: 5 out of 5
Excellent service and communication. The order was shipped very quickly.
Everything was great!
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Everything was great!
C
Rating: 5 out of 5
Fast and efficient. Excellent choice of products for sale.
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A
Rating: 5 out of 5
Perfect Fast delivery
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C
Rating: 5 out of 5
Very attentive and friendly I had a little problem and they solved it in no time, thank you.
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C
Rating: 5 out of 5
Easy management. Super fast shipping.
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C
Rating: 1 out of 5
I am sorry for the bad experience, I have been a surfer for 35 years and I have not bothered buying surf items, on the contrary I enjoy it. But I ordered two products and they delivered both wrongly.
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Response from Mundo-Surf
Good morning Eduardo, Effectivement the socks are 2mm thick and not 3, and the gloves are 2mm and not 4. We have corrected the error on the website, thanks for your feedback. We have corrected the error on the web, thanks for your feedback. If you want us to recover the products and refund you, just tell my colleague Ignacio. Regards and sorry for the inconvenience. Sebastian Customer service and post sales
C
Rating: 5 out of 5
Fast and good customer service.
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C
Rating: 5 out of 5
I asked by mail and the response was fast and accurate. The order arrived in 1 day, everything was correct and fast.
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C
Rating: 1 out of 5
The default purchase process offers the purchase through a financial company that contracts on your behalf for associated services.
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Response from Mundo-Surf
Good morning Alex and thank you for taking the time to rate our service. The default payment is a credit card payment that is charged 7 days after the purchase is made. It is processed by Sequra, a financing company, but you are not charged any interest or any expenses, it is totally free of charge for you.
We believe that this form of payment is the fastest and most convenient for the customer, since you are not charged until 7 days after the purchase, when you should have your purchase at home, and also you have the possibility to save your card details for future purchases. However, if you do not feel comfortable with this form of payment, we also offer payment by card "standard", processed by CECA, and with immediate collection. Greetings Sebas Customer Service
We believe that this form of payment is the fastest and most convenient for the customer, since you are not charged until 7 days after the purchase, when you should have your purchase at home, and also you have the possibility to save your card details for future purchases. However, if you do not feel comfortable with this form of payment, we also offer payment by card "standard", processed by CECA, and with immediate collection. Greetings Sebas Customer Service
C
Rating: 5 out of 5
Good material
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C
Rating: 5 out of 5
On the website you can find everything you need and order delivery without problems!
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C
Rating: 5 out of 5
Perfect service, information, web browsing, speed of delivery.
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V
Rating: 5 out of 5
Oggetto come da descrizione e spedizione rapidissima
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V
Rating: 5 out of 5
Shipped very quickly. Very happy with the service I received.
C
Rating: 5 out of 5
Very good, impeccable service, careful and attentive. I recommend them!
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C
Rating: 5 out of 5
The order arrived in Italy in perfect condition, the support service answered all my questions promptly!
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C
Rating: 5 out of 5
It arrived in a very short time and perfectly packaged without any damage. Just as you want when ordering.
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C
Rating: 5 out of 5
Spectacular... I placed an order with 7 products and they all arrived without any problems and super fast.
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C
Rating: 5 out of 5
tutto bene
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C
Rating: 5 out of 5
Very good treatment and fast.
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C
Rating: 5 out of 5
They are very professional and friendly. Very good treatment
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A
Rating: 5 out of 5
CLEAR!
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V
Rating: 3 out of 5
good.
C
Rating: 5 out of 5
Very good buy and excellent prior information both on the web and in your youtube videos. Thank you.
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C
Rating: 5 out of 5
The website is super convenient and easy to choose the products and my order arrived the next day. Super satisfied. Congratulations!
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C
Rating: 1 out of 5
I found myself very bad . Very unprofessional . Ordered a surfboard on November 29 (they were giving me delivery within 1 week) we are on October 25 still has not arrived . I was told that the board was shipped on October 4 when instead it left on October 14 .. unprofessional .. moreover they did not even offer me a small refund for the mishap . I will definitely not order anything from them again and I will not recommend them to anyone .. hello to never again .!!
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Response from Mundo-Surf
Hi Diego, We are sincerely sorry for the delay in shipping your board. We ordered it on October 4, but could not ship it before October 14 from the European distributor. The board is expected to be delivered on October 26, here is the tracking link: https://connect.gefco.net/psc-portal/anonymous.html?locale=es&typeSearch=anonymousSearch#detailAnonymousTLIBox;id=E34C5BC8FA8E41E6B6B8AFFC7991C124;zipValue=62012 Sincerely Sebastian
C
Rating: 5 out of 5
So far I'm very happy, let's see if they don't give in too much over time.
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C
Rating: 5 out of 5
Always a success to buy on this site, the shipment arrived in 48h no more. I called customer service to find out when the order would arrive approximately and they informed me immediately and kindly. I will definitely repeat. If before they left you some detail in the shipment (kerosene tablet, etc) and had more stock, but I imagine it will be due to the situation.
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C
Rating: 5 out of 5
Everything in order and immediate delivery!
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A
Rating: 5 out of 5
Fast, efficient and as presented.
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C
Rating: 5 out of 5
excellent and supe fast!!!!!!
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C
Rating: 5 out of 5
The guys are great to deal with and give you lots of advice and options.
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V
Rating: 1 out of 5
I bought some products in the first week of september. It was written that I had to wait 1 week for the shape of the products and then 4-5 days for the shipment. After 1 month I still haven't received anything. In addition I have been contacted as one of the product I ordered was not available in the color I picked. Not a big deal there, but far from perfect.
Response from Mundo-Surf
Hi Martino,
We are sorry for the delay we had building your pre shape. At the beginning of September we run out of foam, the raw material we use to build your pre shape. Those foam come from Australia, and with the Covid we have have experienced delay on the importation of the container.
Regards
Sebastian
Customer service
We are sorry for the delay we had building your pre shape. At the beginning of September we run out of foam, the raw material we use to build your pre shape. Those foam come from Australia, and with the Covid we have have experienced delay on the importation of the container.
Regards
Sebastian
Customer service