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R
Rating: 5 out of 5
Perfect
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 270 published reviews
Summary of reviews
Mundo-Surf consistently delivers fast and reliable service, with numerous mentions of quick shipping, on-time delivery, and items arriving in perfect or excellent condition, ensuring a smooth purchasing experience. Customers highlight practical fulfillment strengths such as careful packaging, easy ordering, accurate product fulfillment, and helpful, knowledgeable service that guides choices and clarifies details. The store also draws praise for product quality and performance, with several notes about highly satisfying recommendations, attentive assistance, and repeat purchases, underscoring trust and consistency in both products and customer care. Overall, the experience is described as professional, efficient, and enjoyable, with buyers expressing eagerness to return.
Reviews 1, 4 and 5 stars
Reset filtersN
Rating: 5 out of 5
Great
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C
Rating: 5 out of 5
The best order confirmation I have ever received in my life. Superfast delivery.
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D
Rating: 5 out of 5
Fast delivery
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M
Rating: 5 out of 5
awesome!!
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M
Rating: 5 out of 5
Fast shipping
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V
Rating: 5 out of 5
Everything perfect and very fast
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Á
Rating: 5 out of 5
good service
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A
Rating: 5 out of 5
Good value for money. The order arrived on time.
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M
Rating: 5 out of 5
Satisfied
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A
Rating: 5 out of 5
Great product and fast shipping!
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S
Rating: 5 out of 5
All correct
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M
Rating: 5 out of 5
Great store, with a wide range of quality surfing products and friendly service.
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E
Rating: 1 out of 5
I ordered 5 paraffin tablets, only 4 arrived, I complained by phone and they sent me an email saying that they had sent everything, I replied to the email saying that I only received 4 and they haven't responded to me again, it's unfortunate that you would lose a customer over 1 paraffin tablet and I will obviously recommend to my friends that they don't buy anything from you.
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Response from Mundo-Surf
Hello Enrique and thank you for your order. As we discussed over the phone and email, the system has verified that 5 tablets were sent, and we also sent you an email with a recording from the security camera showing our colleague putting the 5 tablets into your order bag. As you confirmed, the bag arrived sealed, so the 5 tablets must be inside. We hope we have clarified this for you. Best regards, Ignacio from customer service.
A
Rating: 5 out of 5
All great
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P
Rating: 5 out of 5
72h delivery in Portugal
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G
Rating: 5 out of 5
Fast order preparation and delivery. Perfect
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S
Rating: 4 out of 5
I have already bought a few times and everything always arrives well and fast. In fact when I need something to repair the board I go straight to your website.
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K
Rating: 5 out of 5
Ras Tracking and fast shipping
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C
Rating: 5 out of 5
Fast shipping
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M
Rating: 5 out of 5
Tudo ótimo como sempre😎
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P
Rating: 5 out of 5
Fast delivery and the product conformed to the description.
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D
Rating: 5 out of 5
Very good service, very fast order, thank you.
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J
Rating: 5 out of 5
Everything very well and fast, I received my order in 24 hours!
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J
Rating: 5 out of 5
All very well as always.
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P
Rating: 5 out of 5
Good prices, ease of purchase
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A
Rating: 5 out of 5
Very pleased
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A
Rating: 5 out of 5
Fast and 100 % packaging
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R
Rating: 5 out of 5
Authentic professionals with an exquisite customer service.
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A
Rating: 5 out of 5
Loved the gift, thank you!
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I
Rating: 5 out of 5
My order arrived earlier than expected and everything as ordered. Great
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M
Rating: 5 out of 5
Very good service
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F
Rating: 5 out of 5
Nickel
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F
Rating: 5 out of 5
I haven't tested my Surf skate yet, but even if the box was badly damaged, the inside was in perfect condition.
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G
Rating: 5 out of 5
Very good service and product
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M
Rating: 5 out of 5
Highly recommended, I had to contact them and they solved the problem quickly. The order arrived very soon, very well packed. Thank you very much and good waves.
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N
Rating: 5 out of 5
Top! Correu tudo bem.
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M
Rating: 5 out of 5
Slide skate surf received in 1 week. Happy with the new toy!
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L
Rating: 1 out of 5
Mundo Surf stopped replying to me for several days after requesting a new product with different size. On top of that, they lied that they would send me a new product with the correct size, but after I returned the product (paying from my own pocket) they just refunded me and didn't give a single fuck.
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Response from Mundo-Surf
Good morning, Luciano.
We had processed the exchange for your wetsuit and maintained constant contact via WhatsApp.
We informed you that a note needed to be included in the return for us to proceed with the size exchange. Since there was no note, my colleague processed the refund instead.
But no problem, you can place a new order with the correct size whenever you like :).
We hope everything is now resolved.
Best regards,
Ignacio from Customer Service.
We had processed the exchange for your wetsuit and maintained constant contact via WhatsApp.
We informed you that a note needed to be included in the return for us to proceed with the size exchange. Since there was no note, my colleague processed the refund instead.
But no problem, you can place a new order with the correct size whenever you like :).
We hope everything is now resolved.
Best regards,
Ignacio from Customer Service.
R
Rating: 1 out of 5
Late delivery and payment problems
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Response from Mundo-Surf
Hello Robinson,
The payment problem is due to the fact that you applied two discount codes when only one was accepted. In this case, you had to make an additional payment, so we had to wait to receive your payment. Once the shipment was made, delivery took place on the date scheduled by the carrier.
Yours faithfully
We hope that everything is now resolved.
Ignacio from customer service.
The payment problem is due to the fact that you applied two discount codes when only one was accepted. In this case, you had to make an additional payment, so we had to wait to receive your payment. Once the shipment was made, delivery took place on the date scheduled by the carrier.
Yours faithfully
We hope that everything is now resolved.
Ignacio from customer service.