Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 187 published reviews
5 4 525 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

Reviews 1, 4 and 5 stars

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JONATHAN M.
Rating: 5 out of 5
following a purchase from 16/09/2022
Good, responsive team, impeccable.
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denis B.
Rating: 5 out of 5
following a purchase from 22/09/2022
Order arrived quickly, conforms to my expectations and what was on the site.
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Filipe M.
Rating: 5 out of 5
following a purchase from 20/09/2022
Excellent
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Gune B.
Rating: 5 out of 5
following a purchase from 16/09/2022
Top service rien a dire
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Damien H.
Rating: 5 out of 5
following a purchase from 14/09/2022
Absolutely great and very fast! Definetly recommended
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Paulo C.
Rating: 5 out of 5
following a purchase from 12/09/2022
Good quality material and fast delivery
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Paloma O.
Rating: 5 out of 5
following a purchase from 09/09/2022
Great as always, fast and efficient
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Pedro C.
Rating: 1 out of 5
following a purchase from 06/09/2022
Venderam pranchas com defeito.
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Response from Mundo-Surf
Hi Pedro and thank you very much for your order. The receipt of your order was within the estimated timeframe on our website. Your board was delivered within 72h. Renhis cannot accept a damage claim, as it was signed for by you for correct delivery and accepted. As a commercial gesture, we have sent you a voucher for 30 to use in our online store. Thank you. Ignacio Customer Support Manager
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Filipe S.
Rating: 5 out of 5
following a purchase from 04/09/2022
Fast delivery, continuous material not sectioned!
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Alberto C.
Rating: 5 out of 5
following a purchase from 05/09/2022
Quick delivery and great technical support for the choice of material. They helped me from the first moment and everything arrived as expected. I will definitely buy here again.
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Omar R.
Rating: 5 out of 5
following a purchase from 04/09/2022
Very good experience with this company, they have been able to assist me whenever I needed it in the fastest and most efficient way. Thank you very much. I will continue buying in Mundo surf. Best regards
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Jorge Matias D.
Rating: 5 out of 5
following a purchase from 04/09/2022
They are very nice people and always deliver
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George B.
Rating: 5 out of 5
following a purchase from 03/09/2022
Everything perfect
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Jose G.
Rating: 5 out of 5
following a purchase from 31/08/2022
Fast delivery and quality product
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Josue L.
Rating: 5 out of 5
following a purchase from 19/08/2022
Excellent
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Kensei H.
Rating: 5 out of 5
following a purchase from 14/08/2022
All Excellent! Thank you
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Enrique C.
Rating: 5 out of 5
following a purchase from 17/08/2022
Very good
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Borja V.
Rating: 5 out of 5
following a purchase from 17/08/2022
Very fast shipping. Delighted with the purchase
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Juan Gabriel N.
Rating: 5 out of 5
following a purchase from 18/08/2022
The order arrived in the estimated time and the SurfSkate a great item with very good quality materials.very good purchase and excellent service.
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Jorge V.
Rating: 5 out of 5
following a purchase from 12/08/2022
Very easy to buy in app. I also phoned once the order was placed to ask for a modification and everything was helpful and easy. The package came on time and very well packaged. Totally safe and recommendable. I recommend and will repeat.
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Jorge V.
Rating: 5 out of 5
following a purchase from 16/08/2022
The store was excellent. They were quick to assist me on the phone and gave me advice and helped me with a transaction.
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Ana L.
Rating: 5 out of 5
following a purchase from 15/08/2022
Great service and super fast.
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Cástor R.
Rating: 5 out of 5
following a purchase from 16/08/2022
Board arrived on time, fast and perfectly packed. Already catching waves ????
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Werter S.
Rating: 5 out of 5
following a purchase from 13/08/2022
TOP......
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José María C.
Rating: 5 out of 5
following a purchase from 09/08/2022
Easy navigation, quality items at a very good price and very fast shipping, it couldn't be better.
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herve L.
Rating: 5 out of 5
following a purchase from 09/08/2022
Easy site , well translated Order as expected , fast shipping - I recommend :)t
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Ana Isabel Y.
Rating: 5 out of 5
following a purchase from 09/08/2022
Fast shipping, good price. Everything perfect
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Sérgio Manuel C.
Rating: 5 out of 5
following a purchase from 06/08/2022
Perfeito.
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Leonardo C.
Rating: 5 out of 5
following a purchase from 03/08/2022
Awesome!
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Francisco P.
Rating: 1 out of 5
following a purchase from 08/08/2022
Very bad, I received a surfboard case with a side where the logo of the brand was painted with typex. I try to contact them but impossible.
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Response from Mundo-Surf
Good morning Francisco, We answered you via chat, you asked us if the case was new, which we said that if it was new. You showed us the photo, and we replied that it may be a failure of screen printing of the logo of the case. In order for us to offer you a solution, please fill out the complaint form that you will find here: https://forms.gle/Z9nKgZFKcDZdWvTG9. Our after sales team will get back to you with one or more solutions. Regards, Sebas
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Léa L.
Rating: 5 out of 5
following a purchase from 06/08/2022
Great selection of surfskates and best prices on the web. I've bought 2 surfskates from them both times the delivery was fast, I got the skate 2 or 3 days later.
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Garbiñe P.
Rating: 5 out of 5
following a purchase from 04/08/2022
Very fast shipping and in very good condition. I will buy again!
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Yan C.
Rating: 5 out of 5
following a purchase from 03/08/2022
Very good, impeccable service, careful and attentive. I recommend them!
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Yan C.
Rating: 5 out of 5
following a purchase from 04/08/2022
Very good, impeccable service, careful and attentive. I recommend them!
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Pedro M.
Rating: 5 out of 5
following a purchase from 03/08/2022
Encomenda de qualidade! rápida entrega também ! Portugal
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Julio P.
Rating: 5 out of 5
following a purchase from 02/08/2022
Excellent quality items at very reasonable prices. I recommend
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Lander T.
Rating: 5 out of 5
following a purchase from 02/08/2022
Very fast and product of 10. :)
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Riccardo C.
Rating: 4 out of 5
following a purchase from 01/08/2022
Very nice and fast delivery item!
You can keep on tracking your order!
M
Marc L.
Rating: 1 out of 5
following a purchase from 31/07/2022
No address in German. No evaluation possible in German. Tranport costs are adjusted / increased afterwards. No invoice, no delivery bill, no return document, just the product in a completely neutral bag from GLS. Bad carrier with GLS, delivers much too late, shipment just takes too long.
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Response from Mundo-Surf
Hi Mark, your package was delivered in 5 days instead of 3-4 days, we sincerely apologize for the delay of one day. Apparently our carrier misdirected your package. However, the shipping cost of 9.54 has not changed at any time, it is calculated when you enter your shipping address. They may increase or decrease as you add or remove products from your cart, and become free for purchases over 149. As for the invoice, this was sent to you by email when your order was shipped. In this way we contribute to reducing the use of paper and thus protect the environment. Similarly, in case of return, you only need to return the product to us, we do not systematically attach a return label, always to reduce our paper consumption and contribute to the protection of the environment. In terms of packaging, the product ordered is a bodyboard leash, this product is not fragile and therefore does not require cardboard or unnecessary products, which only increases the cost and consumption of cardboard and paper. Each product is packaged according to its fragility. Cordially, Sebastian
B
Bernd D.
Rating: 5 out of 5
following a purchase from 29/07/2022
Everything is perfect. Thank you
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