Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 187 published reviews
5 4 525 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

Reviews 1, 4 and 5 stars

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R
RODRIGO G.
Rating: 5 out of 5
following a purchase from 17/01/2022
The order arrived promptly and without any problem. Many companies put problems to send to the canary islands, so it is appreciated when it is not.
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Philippe A.
Rating: 5 out of 5
following a purchase from 20/01/2022
Serious and on time
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Stefan W.
Rating: 5 out of 5
following a purchase from 16/01/2022
Very satisfied. Fast shipping to the Canary Islands.
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juan pedro M.
Rating: 5 out of 5
following a purchase from 18/01/2022
Very good
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Gil F.
Rating: 5 out of 5
following a purchase from 17/01/2022
Fast and secure in the purchase, prancha science style incrível. O serviço de entrega é péssimo, deviam mudar isso!
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Juan Manuel J.
Rating: 5 out of 5
following a purchase from 16/01/2022
all right
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Daniela L.
Rating: 5 out of 5
following a purchase from 15/01/2022
Impeccable!
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Manuela P.
Rating: 5 out of 5
following a purchase from 25/12/2021
The order arrived on the date indicated despite the fact that it was a holiday and very busy. It came perfectly protected ?
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Maria Paula T.
Rating: 5 out of 5
following a purchase from 13/01/2022
Beautiful
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Marcos G.
Rating: 5 out of 5
following a purchase from 12/01/2022
Great....!!!!
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Luis M.
Rating: 5 out of 5
following a purchase from 09/01/2022
Very good, impeccable service, careful and attentive. I recommend them!
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D
Davide M.
Rating: 5 out of 5
following a purchase from 08/01/2022
Very Professional, fast and perfect! Quick to answer if you have any questions. I recommend! Thank you!!
J
Joshua M.
Rating: 5 out of 5
following a purchase from 07/01/2022
Everything correct and very fast!
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Unai G.
Rating: 5 out of 5
following a purchase from 03/01/2022
All correct !!!!
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Alexandra H.
Rating: 5 out of 5
following a purchase from 04/01/2022
Very good experience with the service and the purchase. The guy who attended me was very helpful and answered all my questions. Very happy.
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Almudena Escola infantil Abrente P.
Rating: 4 out of 5
following a purchase from 01/01/2022
Fast purchase, super fast delivery the website very well, but through the application I had some problems at the time of processing the order.
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F
Francisco Javier Á.
Rating: 5 out of 5
following a purchase from 02/01/2022
The order was delivered on time and very good telephone support, once the product was received, to solve any doubts. I think that for quality and price is more than reasonable.
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A
ana M.
Rating: 5 out of 5
following a purchase from 30/12/2021
Very pleased. Both with the products and the attention I have had at all times. Thank you. Keep it up. ??
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Ramón R.
Rating: 4 out of 5
following a purchase from 02/01/2022
Overall good.
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Mar C.
Rating: 1 out of 5
following a purchase from 28/12/2021
Disappointment with this company, I order a wetsuit that in the end is not the right size. I'm going to make the return and I have to pay for it! And not content with that I go to the post office and they ask me for the return of 10 euros! One and no more! Obviously I will not order again the next size knowing that if it does not fit I have to pay for the return!
I will never order again, many surf stores on line they take care of the returns.
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Response from Mundo-Surf
Good afternoon Mar, I am sorry that the size you received is not the right one. According to our general conditions of use in section 8, returns and right of withdrawal, the return costs are borne by the customer except orders placed by PayPal. I explain it in detail here https://www.mundo-surf.com/es/info/7-condiciones-generales-de-uso#punto8. If you want another size you can indicate it in the package and we will send it to you at our costs. Regards Laura
A
Aurelio V.
Rating: 5 out of 5
following a purchase from 02/01/2022
Everything perfect and on time!
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Tais M.
Rating: 5 out of 5
following a purchase from 28/12/2021
I ordered a case of speaking an invention for my boy and he is delighted! I also received the order very well packaged and very fast. Everything was perfect!
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Juan jose G.
Rating: 5 out of 5
following a purchase from 30/12/2021
Speed and efficiency...
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M
Montse M.
Rating: 5 out of 5
following a purchase from 29/12/2021
They are always fast and have a wide variety of quality products.
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VICTOR MANUEL E.
Rating: 5 out of 5
following a purchase from 29/12/2021
Perfect and fast. Highly recommended.
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Jennifer O.
Rating: 5 out of 5
following a purchase from 29/12/2021
It arrived on time and in good condition. Very good service.
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Arun S.
Rating: 5 out of 5
following a purchase from 27/12/2021
Very satisfied. They never fail, delivery on time and without setbacks.
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Félix A.
Rating: 5 out of 5
following a purchase from 27/12/2021
Good product, good service and delivery.
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Borja S.
Rating: 5 out of 5
following a purchase from 21/12/2021
Good service, good price and excellent customer service.
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Ana María H.
Rating: 5 out of 5
following a purchase from 21/12/2021
Very fast. Everything was perfect.
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Manuel G.
Rating: 5 out of 5
following a purchase from 23/12/2021
Fast and serious I recommend it ??????
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Naiara S.
Rating: 5 out of 5
following a purchase from 22/12/2021
Perfect and very fast delivery
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IÑAKI L.
Rating: 5 out of 5
following a purchase from 20/12/2021
It meets expectations. It is a good product: functional and quality
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Yaiza D.
Rating: 4 out of 5
following a purchase from 18/12/2021
Recommended. They keep you informed by email at all times about the order. The shipment took 24 hours longer than expected, but arrived in time for Christmas, so I'm happy.
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Sérgio E.
Rating: 5 out of 5
following a purchase from 20/12/2021
Muito satisfeito, rápida entrega e respostas a qualquer dúvida muito eficaz. Thank you
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Wolfgang B.
Rating: 5 out of 5
following a purchase from 20/12/2021
super
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Nuno D.
Rating: 4 out of 5
following a purchase from 19/12/2021
The product (neoprene) is of high quality, typical of Oneill.
On the negative side, you are inundated with emails about the status of the order without necsity, in addition to arrive after 3/4 working days of having made the payment / order. I think 48 hours would be fine for a national shipment, from experience in other online surfshops like surfmarket.
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JAVIER G.
Rating: 5 out of 5
following a purchase from 20/12/2021
fast and smooth shipment.
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Vincent M.
Rating: 4 out of 5
following a purchase from 14/12/2021
Fast and efficient delivery. Products as described.
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M
Miguel A.
Rating: 5 out of 5
following a purchase from 15/12/2021
Excellent quality and fast delivery ???? obrigado
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