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F
Rating: 5 out of 5
Simple, quick and effective
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 186 published reviews
Summary of reviews
Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Reviews 1, 4 and 5 stars
Reset filtersJ
Rating: 5 out of 5
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Response from Mundo-Surf
Thank you Juan Carlos! We are glad that you are satisfied with our surf, bodyboard, and skate shop.
Ignacio from customer service
Ignacio from customer service
E
Rating: 5 out of 5
Fast and efficient
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Response from Mundo-Surf
Thank you for your review Eduardo! We are glad that you found our service fast and efficient in our surf, bodyboard, and skate shop.
Ignacio from customer service
Ignacio from customer service
P
Rating: 5 out of 5
Fast, compliant good delivery service
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O
Rating: 5 out of 5
Everything perfect
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Response from Mundo-Surf
Thank you for your support Otto! We are glad that you are happy with our surf, bodyboard, and skate shop.
Ignacio from customer service
Ignacio from customer service
M
Rating: 5 out of 5
-
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Response from Mundo-Surf
Thank you for your support Mikel! We are glad that you are happy with our surf, bodyboard, and skate shop.
Ignacio from customer service
Ignacio from customer service
Á
Rating: 5 out of 5
Delighted with the sunscreen I bought! Very good quality.
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Response from Mundo-Surf
Thank you for your comment Ángela! We are glad that you are delighted with your sunscreen from our surf, bodyboard, and skate shop and its quality.
Ignacio from customer service
Ignacio from customer service
D
Rating: 5 out of 5
Everything perfect
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Response from Mundo-Surf
Thank you for your review David! We are glad that everything was perfect in our surf, bodyboard, and skate shop.
Ignacio from customer service
Ignacio from customer service
M
Rating: 5 out of 5
Everything perfect
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Response from Mundo-Surf
Thank you for your review Miguel! We are glad that everything was perfect in our surf, bodyboard, and skate shop.
Ignacio from customer service
Ignacio from customer service
R
Rating: 5 out of 5
Very happy with my purchase and super fast
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Response from Mundo-Surf
Thank you for your comment Reinaldo! We are glad that you are happy with your purchase and with the speed of our surf, bodyboard, and skate shop.
Ignacio from customer service
Ignacio from customer service
M
Rating: 4 out of 5
There was a problem with a manufacturing defect, but the seller resolved the issue very quickly and with great professionalism. Excellent after-sales service. Recommended
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A
Rating: 5 out of 5
very fast delivery and well packaged without any problems, I will buy again and recommend
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Response from Mundo-Surf
Thank you very much for your feedback! We are happy that the delivery from our store was fast and without problems. We hope to see you again soon!
Ignacio from customer service
Ignacio from customer service
I
Rating: 1 out of 5
Not offering free returns in 2025 is unacceptable
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Response from Mundo-Surf
Hello Ivan,
Thank you for sharing your opinion. We completely understand your point of view, but we want to explain that offering free returns is not economically viable for us, especially in the surf sector, where products are bulky and logistics costs are very high.
Nevertheless, we have designed a very flexible return policy that we believe meets our customers' needs:
- 100 days to return any product.
- Full refund of the amount paid within the first 14 days from the receipt of the order.
Our goal is always for you to be satisfied with your purchase, and for that reason, we try to find a balance between sustainability, economic viability, and customer service.
Thank you again for your comment, it helps us to keep improving.
Best regards,
The Mundo-Surf team
Thank you for sharing your opinion. We completely understand your point of view, but we want to explain that offering free returns is not economically viable for us, especially in the surf sector, where products are bulky and logistics costs are very high.
Nevertheless, we have designed a very flexible return policy that we believe meets our customers' needs:
- 100 days to return any product.
- Full refund of the amount paid within the first 14 days from the receipt of the order.
Our goal is always for you to be satisfied with your purchase, and for that reason, we try to find a balance between sustainability, economic viability, and customer service.
Thank you again for your comment, it helps us to keep improving.
Best regards,
The Mundo-Surf team
C
Rating: 5 out of 5
Order arrived quickly and quality products
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F
Rating: 5 out of 5
Thank you
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Response from Mundo-Surf
Thank you for your trust! We are glad that you are satisfied with our surf, bodyboard, and skate shop.
Ignacio from customer service
Ignacio from customer service
P
Rating: 5 out of 5
Everything perfect and fast shipping
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B
Rating: 5 out of 5
Very good shopping experience. Quite fast.
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B
Rating: 5 out of 5
Good value for money
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C
Rating: 5 out of 5
All correct and on time
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J
Rating: 5 out of 5
Until today, all the material I purchased is great and always arrived well packaged and quickly. Thank you very much for the quality of your service.
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M
Rating: 5 out of 5
Top class service
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J
Rating: 5 out of 5
Everything is great, magnificent resin
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E
Rating: 5 out of 5
Everything is very good
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T
Rating: 5 out of 5
Everything perfect available professionals
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M
Rating: 5 out of 5
Everything perfect as always
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G
Rating: 5 out of 5
Delivery on the established date. Being able to choose to receive it at a gsl point is an advantage. I work shifts and this allows me not to worry about whether the delivery will be when I am at home or not.
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M
Rating: 5 out of 5
Everything perfect, it arrived before the expected date.
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J
Rating: 5 out of 5
Large store and material
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T
Rating: 5 out of 5
Good service, fast and reliable
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A
Rating: 5 out of 5
Everything perfect and the attention received in the store chat was equally satisfactory. I recommend it!!
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Á
Rating: 5 out of 5
Everything perfect
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A
Rating: 5 out of 5
Everything is great!! The table arrived perfectly packaged.
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M
Rating: 5 out of 5
All good
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A
Rating: 5 out of 5
The package arrived very quickly but be careful with the size. I usually wear MT in Quicksilver but with the top, the L fits me snugly.
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C
Rating: 5 out of 5
Excellent purchase
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L
Rating: 5 out of 5
Great products and great prices, super fast shipping
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M
Rating: 5 out of 5
Everything wonderful!
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Y
Rating: 5 out of 5
Amazing service!!! Amazing shop
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A
Rating: 5 out of 5
Very effective consultation and shipping, from one day to the next. 5-star product in quality
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J
Rating: 5 out of 5
Everything perfect
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