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F
Rating: 5 out of 5
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 270 published reviews
Summary of reviews
Mundo-Surf consistently delivers fast and reliable service, with numerous mentions of quick shipping, on-time delivery, and items arriving in perfect or excellent condition, ensuring a smooth purchasing experience. Customers highlight practical fulfillment strengths such as careful packaging, easy ordering, accurate product fulfillment, and helpful, knowledgeable service that guides choices and clarifies details. The store also draws praise for product quality and performance, with several notes about highly satisfying recommendations, attentive assistance, and repeat purchases, underscoring trust and consistency in both products and customer care. Overall, the experience is described as professional, efficient, and enjoyable, with buyers expressing eagerness to return.
Reviews 1 and 5 stars
Reset filtersL
Rating: 5 out of 5
Agile and efficient, a marvel. Thank you for everything!
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M
Rating: 1 out of 5
Fatal experience. I was given incorrect information and had to pay more than necessary due to their poor shipping instructions. The shipping details were poorly explained, which cost me an entirely unnecessary extra charge.
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Response from Mundo-Surf
Hello Maite. We regret that your experience was not satisfactory. We want to clarify that the additional charge of €9 was because you requested to change the initial shipping method (2-3 days) to an express one to receive your order in 24 hours. The transport you originally selected was correct, but when you requested an urgent change, the corresponding difference was applied. Still, we apologize for any confusion and appreciate your feedback, which helps us improve. Ignacio from customer service.
C
Rating: 5 out of 5
Everything is perfect and top-notch material, thank you very much.
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A
Rating: 5 out of 5
Everything is perfect! The order arrived earlier than expected.
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A
Rating: 5 out of 5
Pedido perfecto y súper rápido!!!!!
B
Rating: 5 out of 5
Speed and quality. I will definitely repeat.
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A
Rating: 5 out of 5
Perfect, my surfskate arrived in excellent condition and even before the estimated time (in fact, I recommend keeping an eye on the tracking when it arrives).
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M
Rating: 5 out of 5
Excellent products and very helpful staff
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A
Rating: 5 out of 5
Everything is perfect. Fast shipping
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T
Rating: 5 out of 5
Everything is correct. The best online store without a doubt. I highly recommend it.
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Response from Mundo-Surf
Hello Tomi!
M
Rating: 5 out of 5
Very well everything
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C
Rating: 5 out of 5
All good
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D
Rating: 5 out of 5
Great, responsive and skilled
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C
Rating: 5 out of 5
Very good
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L
Rating: 5 out of 5
Everything perfect
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E
Rating: 5 out of 5
Everything perfect...!
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M
Rating: 5 out of 5
Just like in the photo
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R
Rating: 5 out of 5
Perfect
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N
Rating: 5 out of 5
Great
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C
Rating: 5 out of 5
The best order confirmation I have ever received in my life. Superfast delivery.
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D
Rating: 5 out of 5
Fast delivery
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M
Rating: 5 out of 5
awesome!!
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M
Rating: 5 out of 5
Fast shipping
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V
Rating: 5 out of 5
Everything perfect and very fast
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Á
Rating: 5 out of 5
good service
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A
Rating: 5 out of 5
Good value for money. The order arrived on time.
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M
Rating: 5 out of 5
Satisfied
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A
Rating: 5 out of 5
Great product and fast shipping!
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S
Rating: 5 out of 5
All correct
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M
Rating: 5 out of 5
Great store, with a wide range of quality surfing products and friendly service.
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E
Rating: 1 out of 5
I ordered 5 paraffin tablets, only 4 arrived, I complained by phone and they sent me an email saying that they had sent everything, I replied to the email saying that I only received 4 and they haven't responded to me again, it's unfortunate that you would lose a customer over 1 paraffin tablet and I will obviously recommend to my friends that they don't buy anything from you.
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Response from Mundo-Surf
Hello Enrique and thank you for your order. As we discussed over the phone and email, the system has verified that 5 tablets were sent, and we also sent you an email with a recording from the security camera showing our colleague putting the 5 tablets into your order bag. As you confirmed, the bag arrived sealed, so the 5 tablets must be inside. We hope we have clarified this for you. Best regards, Ignacio from customer service.
A
Rating: 5 out of 5
All great
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P
Rating: 5 out of 5
72h delivery in Portugal
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G
Rating: 5 out of 5
Fast order preparation and delivery. Perfect
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K
Rating: 5 out of 5
Ras Tracking and fast shipping
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C
Rating: 5 out of 5
Fast shipping
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M
Rating: 5 out of 5
Tudo ótimo como sempre😎
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P
Rating: 5 out of 5
Fast delivery and the product conformed to the description.
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D
Rating: 5 out of 5
Very good service, very fast order, thank you.
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