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C
Rating: 5 out of 5
Clear communication with the customer, in my case I have not had to contact them.
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 187 published reviews
Summary of reviews
Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Reviews 1 and 5 stars
Reset filtersC
Rating: 5 out of 5
Excellent
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C
Rating: 5 out of 5
Fast delivery to Germany, good status updates. Perfect!
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C
Rating: 5 out of 5
On time and at a good price.
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C
Rating: 1 out of 5
The customer service was quite problematic. I placed an order that they confirmed that it was in stock via online chat and that it would take 24 hours to arrive, after making the payment they informed me via email that the product was not available. I had to contact the store again and indeed it was not in stock. In the end the product took a week and a half to arrive.As for the product, being a yow, very good quality.
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Response from Mundo-Surf
Hello Andrea and thank you for taking the time to rate our services.
The products that are delivered in 24 hours are those that indicate "in stock" on the web. In case of the surfskate model you bought, the web indicates "delivery 48/72 hours", because we have to order the skate from the distributor. Unfortunately due to the coronavirus this period was extended to a week and a half, and we apologize for them. I have sent you by mail a discount code to apologize and to encourage you to try again our services. Best regards and sorry again for the inconvenience, Sebas.
The products that are delivered in 24 hours are those that indicate "in stock" on the web. In case of the surfskate model you bought, the web indicates "delivery 48/72 hours", because we have to order the skate from the distributor. Unfortunately due to the coronavirus this period was extended to a week and a half, and we apologize for them. I have sent you by mail a discount code to apologize and to encourage you to try again our services. Best regards and sorry again for the inconvenience, Sebas.
C
Rating: 5 out of 5
Fast delivery and product as described. Recommended.
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C
Rating: 1 out of 5
It is not clear on the website that you do not have stock for the product I bought 2. You did not give me the option to cancel the order even though I had to wait more than a week to receive it 3. You did not answer me through any of the channels through which I tried to contact you (WhatsApp and Maia).
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Response from Mundo-Surf
Hi Raquel, Thank you for taking the time to review your shopping experience at mundo-surf.
Indeed my customer service colleague did not see your cancellation request, and the order was sent to you. We apologize for this error.
Regarding availability, when a product is in stock, we indicate "in stock" in green on the product page. Otherwise, we indicate the period of availability in orange, in the case of the skate you bought, "shipment in 2-3 days". Unfortunately, with the Covid, the 2-3 days have turned into a week. To apologize and encourage you to try our services again, I have sent you a discount code to your email. Regards and sorry again for the inconvenience, Sebas.
Indeed my customer service colleague did not see your cancellation request, and the order was sent to you. We apologize for this error.
Regarding availability, when a product is in stock, we indicate "in stock" in green on the product page. Otherwise, we indicate the period of availability in orange, in the case of the skate you bought, "shipment in 2-3 days". Unfortunately, with the Covid, the 2-3 days have turned into a week. To apologize and encourage you to try our services again, I have sent you a discount code to your email. Regards and sorry again for the inconvenience, Sebas.
C
Rating: 5 out of 5
As always. You order one day and in 24 hours you have them at home. Fantastic!!!!!!!!! In addition to being the store with the most variety!!!!!!!!!
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C
Rating: 5 out of 5
Everything in order, attentive service and delivery as agreed.
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C
Rating: 1 out of 5
bad
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C
Rating: 5 out of 5
Very fast, everything perfect, good price.
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C
Rating: 5 out of 5
Fast delivery, no problems.
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C
Rating: 5 out of 5
Very fast shipping .... I will buy from you again..,
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C
Rating: 5 out of 5
Order received in perfect condition within 24 hours. Product quality as expected. Recommended supplier.
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C
Rating: 5 out of 5
Excellent
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C
Rating: 5 out of 5
Fast, and everything perfect.
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C
Rating: 5 out of 5
Everything correct and fast
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C
Rating: 5 out of 5
Excellent treatment and very professional, I recommend.
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C
Rating: 5 out of 5
I bought a wetsuit for the kid, difficult to get the size right, at all times were facilities xa return, very attentive and professional as few, a pleasure to meet people like that, no doubt, my favorite store, I've been surfing for over 25 years and I've found everything, you are fabulous guys ????
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V
Rating: 5 out of 5
Easy navigation to chose products, easy to buy, client service works well to clarify questions, fair prices. It was a great shopping experience.
C
Rating: 5 out of 5
impeccable service
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V
Rating: 5 out of 5
Great
C
Rating: 5 out of 5
Fast delivery
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C
Rating: 5 out of 5
Great service, prompt shipment and products conform to those chosen, excellent value for money
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C
Rating: 5 out of 5
Excellent service with super competitive prices. Good work and good waves.
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C
Rating: 5 out of 5
It's nice to shop in places like this, thanks guys
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C
Rating: 5 out of 5
Excellent professionals
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C
Rating: 5 out of 5
Excellent company
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C
Rating: 5 out of 5
You repeat because, in addition to its extensive catalog of products, both the service and the treatment and shipping are 10. They make the difference.
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C
Rating: 5 out of 5
At all times they were willing to answer my questions. Personally, Ignacio answered my questions at all times. The purchase arrived in record time. Thank you very much.
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C
Rating: 5 out of 5
Easy to buy, delivery without problems. Muito bom, recomendo.
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C
Rating: 5 out of 5
Fantastic shopping experience and super fast delivery. A 10!
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C
Rating: 5 out of 5
Everything OK and super fast shipping, I will buy again for sure.
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C
Rating: 5 out of 5
all very good :)
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C
Rating: 5 out of 5
They are very friendly, efficient and fun!!! The emails they send during the process are the best!!!!!
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C
Rating: 5 out of 5
Very fast shipping and quality product
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C
Rating: 5 out of 5
I bought the suit on a Sunday night and by Tuesday morning I had it at home, with its corresponding prior notices.
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C
Rating: 5 out of 5
Fast and efficient ????
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A
Rating: 5 out of 5
As requested
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C
Rating: 5 out of 5
Rasche Lieferung und gute Qualität. Bin sehr zufrieden
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