Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 187 published reviews
5 4 525 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

Reviews 2, 3, 4 and 5 stars

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L
Lander T.
Rating: 5 out of 5
following a purchase from 02/08/2022
Very fast and product of 10. :)
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Riccardo C.
Rating: 4 out of 5
following a purchase from 01/08/2022
Very nice and fast delivery item!
You can keep on tracking your order!
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Bernd D.
Rating: 5 out of 5
following a purchase from 29/07/2022
Everything is perfect. Thank you
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Alexandre T.
Rating: 5 out of 5
following a purchase from 29/07/2022
Fast delivery, easy contact with online chat for technical questions and availability. I'd definitely recommend!
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Hugo S.
Rating: 5 out of 5
following a purchase from 29/07/2022
Once again prompt and reliable!
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Joao Paulo L.
Rating: 5 out of 5
following a purchase from 27/07/2022
Muito boa!
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Rui F.
Rating: 5 out of 5
following a purchase from 27/07/2022
Bom epacotamento, entrega rápida para PT
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André C.
Rating: 5 out of 5
following a purchase from 27/07/2022
Good materials and excellent explanatory videos.
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Bruno B.
Rating: 5 out of 5
following a purchase from 26/07/2022
Correu tudo bem com a compra. Recomendo.
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Hugo S.
Rating: 5 out of 5
following a purchase from 26/07/2022
Easy to shop, vast choices from boards (1.89m height not many boards available where I live, suitable for me), to equipment and delivery was awesome, all items arrived in good condition, all in all - Great Experience!
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Ricardo S.
Rating: 5 out of 5
following a purchase from 18/07/2022
Excellent ordering and delivering process.
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Yan C.
Rating: 5 out of 5
following a purchase from 29/06/2022
The best surf store!!! Everything very dynamic, impeccable and careful, I recommend it!
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leonardo M.
Rating: 5 out of 5
following a purchase from 25/07/2022
Price, delivery time and products, everything perfect. Highly recommended.
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Zlatko E.
Rating: 2 out of 5
following a purchase from 22/07/2022
My order shipment needed several days, after it was shipped I was not provided a tracking number. Tried to call support and stayed in the waiting queue for over 10 minutes without anyone picking up or later returning the call. Finally got the tracking number via chat. Parcel stayed stuck midway for over a week, I am still waiting for any information from mundo-surf on when this will be delivered.
Response from Mundo-Surf
Hi Zlatko, We are dealing the issue with UPS. They are investigating the case to figure out if the parcel have been lost or if they can find it. Sorry for the inconvenience, Sebastian
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SERGIO B.
Rating: 5 out of 5
following a purchase from 21/07/2022
Perfect! Item and delivery time
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Pedro R.
Rating: 5 out of 5
following a purchase from 18/07/2022
Fast delivery tudo certo
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Alberto I.
Rating: 5 out of 5
following a purchase from 18/07/2022
Safe purchase. Even though I live in Tokyo, I receive the product in less than a week with a price well below the competitors. I just wish there was shipping per package and not for each product. More promotions for those who live in another country.Thank you,Ignacio!
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Evgenia Z.
Rating: 2 out of 5
following a purchase from 16/07/2022
I received another color of the order.
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Response from Mundo-Surf
Good morning Evgenia, Our shipping control system tells us that the right color has been shipped, i.e. black. If this is not the case, please send a picture of the product to [email protected], so we can fix it. Regards, Sebas
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Jose Manuel C.
Rating: 5 out of 5
following a purchase from 17/07/2022
Stock, price and service recommended
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Juan D.
Rating: 5 out of 5
following a purchase from 15/07/2022
All correct, perfect delivery, material as purchased on the web. I recommend it 100%.
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chiara L.
Rating: 5 out of 5
following a purchase from 15/07/2022
Order arrived on time and in excellent condition!
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Alejandro C.
Rating: 5 out of 5
following a purchase from 15/07/2022
all very well
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Julio V.
Rating: 5 out of 5
following a purchase from 17/07/2022
They work very well, fast and easy to manage.
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Marcel R.
Rating: 3 out of 5
following a purchase from 13/07/2022
buying transaction worked. however, the page is badly designed; besides the lack of a proper english version; like for example: I write this review while all text is in spanish and not even a button for an english version. Also, after I did the payment, the next page I arrived had some random text but no order confirmation, no order number, etc... which is pretty distressing as an online buyer
Response from Mundo-Surf
Hi Marcel and thanks for your feed back. We are working hard on the website to fix those issues, but 7 languages, 6000 products, 100 blog articles, it's a long job! Right now we have two German interns, you should check the German version of the web :-) Regards, Sebastian
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Andre R.
Rating: 5 out of 5
following a purchase from 14/07/2022
Very nice
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Alejandro M.
Rating: 5 out of 5
following a purchase from 15/07/2022
Fast, efficient and very attentive. Mundo-Surf a 10
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Jose Luis C.
Rating: 3 out of 5
following a purchase from 07/07/2022
Since I placed the order on July 7th, it has not arrived yet.
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Maria L.
Rating: 5 out of 5
following a purchase from 10/07/2022
Good site navigation, could have a product comparator, fast delivery.
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João Paulo M.
Rating: 4 out of 5
following a purchase from 08/07/2022
Very fast, thank you
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Jorge B.
Rating: 5 out of 5
following a purchase from 07/07/2022
Easy to order and very fast delivery of the product.
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lorenzo D.
Rating: 2 out of 5
following a purchase from 27/06/2022
Very competitive prices, fast shipping, unfortunately the worst customer service I have ever seen online. Board arrived damaged, I reported the problem immediately but (useless) solution came after slow, exhausting and unprofessional chats. I finally asked for a refund. Beware that if you do not pay with paypal the shipping is at your expense. Tip: if there are problems the fastest solution is to change the product instead of sending replacement parts on new products.
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Response from Mundo-Surf
Hi Lorenzo. We verified that the product had a manufacturing defect, I apologize. This is something very rare but can happen from time to time, which is why we are here to fix it. We have already provided a full refund for the product and you can place a new order if you wish. Thank you. I wish you the best.
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FERNANDO Q.
Rating: 4 out of 5
following a purchase from 05/07/2022
FAST AND RELIABLE SERVICE
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Antoine D.
Rating: 5 out of 5
following a purchase from 05/07/2022
Super légal Rapidinho Oprimo Parabéns!
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Joelle M.
Rating: 5 out of 5
following a purchase from 05/07/2022
Ordered and received the Body Bord very quickly. Very friendly staff on the phone. Very correct packaging and friendly delivery person.
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tommy L.
Rating: 5 out of 5
following a purchase from 04/07/2022
top quality, fast delivery and compliant product!
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Miguel F.
Rating: 5 out of 5
following a purchase from 01/07/2022
The order arrived very quickly to me. Very good service and customer care.
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Fernando V.
Rating: 5 out of 5
following a purchase from 29/06/2022
Good offer, very correct everything, overall, happy!
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Miguel C.
Rating: 5 out of 5
following a purchase from 26/06/2022
all ok,.
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Carlota G.
Rating: 5 out of 5
following a purchase from 27/06/2022
Excellent customer service
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Josep Joan R.
Rating: 5 out of 5
following a purchase from 27/06/2022
The only thing to comment is that in the app if I put it in Spanish it does not enter the pages to see the material. I put it in English and it works. App for iphone For the rest perfect!
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