Customer reviews of Mundo-Surf

Hello Alejandro,

We sincerely thank you for your very positive comment. We are glad to know that the process was perfect for you. We hope to see you again soon at Mundo-Surf.

Sincerely,
The boutique team.

Dear Jerry,

Thank you very much for your positive review of 4/5 for Mundo-Surf! We appreciate your feedback on the shipping costs and will certainly take this into consideration to improve our service. We hope to welcome you back to our site soon.

Best regards,
The Mundo-Surf Team

Hello José,

We sincerely thank you for your positive review and for the rating of 4/5. We are delighted that you appreciated our wide range of products and the welcome from our team. Don't hesitate to come back to see us, we will always be happy to advise you.

See you soon at Mundo-Surf!

Dear Kostas,
Thank you for your feedback! We are thrilled to hear that you had a great experience with us at Mundo-Surf. We apologize for the delay in pickup and appreciate your understanding. We look forward to welcoming you back in the future!

Hello Xavier,

Thank you for taking the time to share your feedback, even though we are sincerely sorry to read about your experience.

Indeed, there was a color error at the factory on your surfboard. As soon as we noticed it, we immediately restarted the production to deliver you the right board as soon as possible. We fully understand the frustration this may have caused, especially with the delays and exchanges involved.

Regarding the commercial gesture, the pad (grip) sent as compensation is a model from recognized and high-end brands like FCS or Channel Islands, used by many surfers for their quality and reliability. We are sorry if this did not meet your specific expectations (cover, accessories, stickers), it was not our intention to disappoint you.

At mundo-surf.com, we place great importance on customer satisfaction, especially for orders of technical surf equipment like boards. In your case, we did our best to quickly correct the error and finalize the delivery under good conditions.

We understand your dissatisfaction, but we also find your rating a bit harsh considering the solutions provided and the material ultimately received.

In any case, we remain at your disposal if you wish to discuss directly to clarify certain points or find an additional solution.

Sportingly

Thank you for your positive feedback and for your understanding regarding the small reference issue. We are delighted to hear that our after-sales service met your expectations. Please feel free to reach out to us for any questions or future needs!

Hello Jose,

As we have explained to you by email, the slightly yellowish or greenish tint of the H72-UV resin in liquid state is completely normal. This type of resin is not completely transparent until it hardens, at which point it becomes fully transparent.

This is a usual behavior of the product and does not indicate that it is in bad condition.

Thank you very much, Guillermo!

We take note. Next time, if you ask us, we will be happy to add a sticker to your order.

We look forward to seeing you soon at Mundo Surf! 🤙

Dear Alessandro,

On March 18, we sent you the tracking of the shipment. With this link, you should be able to follow the progress of your order.

We are sorry if the packaging did not arrive in perfect condition and if some products were damaged. We invite you to submit a request through the complaint form for transport available on our website, so we can proceed with the compensation provided.

Thank you for your understanding.

Hello Pascal, thank you for your feedback! We are delighted that you are very satisfied with your purchase. Regarding your comment about the weight and volume of the bodyboard, unfortunately, we cannot offer free shipping for this type of product due to its size. Nevertheless, we hope that your experience remains positive and that you will fully enjoy your bodyboard!

Thank you very much, Txus!
We are glad to know that your order arrived very quickly. At Mundo Surf, we always work to make your purchases smooth and hassle-free.

Thank you very much for your feedback!
We are happy that the delivery was fast and that the product was well packaged. We are glad that you are satisfied with the purchase thanks to the discount.
Regarding returns, we confirm that shipping costs are the responsibility of the customer, as stated in our policy, which still offers up to 100 days to make the return.
Thank you again for choosing Mundo Surf!

Thank you very much for your comment, Iria! We are glad to know that the shipping was easy and quick. Regarding returns, at Mundo Surf we offer up to 100 days to return products, and according to our policy, shipping costs are borne by the buyer, which allows us to maintain competitive prices and the greatest variety of products. We appreciate your feedback and hope to offer you an even better experience on your next purchase.

Dear, thank you very much for your review and for your patience. As you mentioned, the delivery times were longer than expected; this is because shipments within Europe can be delayed by carriers during the Christmas period. We apologize for the inconvenience. We hope everything arrived in good condition. We offer the best service in the industry with over 5000 products in stock at www.mundo-surf.com.

Ignacio, customer service manager at MundoSurf

Thank you very much for your comment, Mercedes! We sincerely regret that the gift did not arrive in time for the Day of the Kings. We had a stock error with the original case that delayed the shipment by one day, preventing delivery before January 6th. We hope you can understand this specific inconvenience and that the new case is to your liking. At Mundo Surf, we work to offer the best surf and bodyboard material as quickly as possible.

Ignacio, customer service manager at MundoSurf

Thank you very much for your feedback. Nice to hear that the delivery arrived quickly, flawlessly, and on time. It's a pity that the usual shipping and delivery notifications were missing – we hope the surprise was positive. Otherwise, we are glad that everything was perfect.

Ignacio from customer service

Perfect, happy that your order was delivered on time from our surf, bodyboard, and skate shop.

Ignacio from customer service

Thank you for your comment Alejandro. We are glad that you are happy with the product, and we take note of your experience with the messaging to improve. In our surf, bodyboard, and skate shop, we always strive to make the entire process satisfactory.

Ignacio from customer service

Thank you for your support. We are glad that you are satisfied with our surf, bodyboard, and skate shop.

Ignacio from customer service

Hello Sam,
We are truly sorry for sending you the wrong product and thank you for your patience. We want to assure you that we will correct this mistake immediately so that it does not happen again.
We have always been in contact when you wrote to us and, according to our return policy, we normally have to wait to receive the product at our facilities before issuing a refund. However, since this is our mistake, we will proceed with the refund immediately without waiting for the return of the product. We hope this resolves the situation and remain at your disposal for any further questions.

Thank you for your understanding.
The Mundo-Surf team

Thank you for your comment Ricardo. We are glad that you are happy with our surf, bodyboard, and skate shop.

Ignacio from customer service

Thank you for your comment Pedro Antonio. We are glad that you received respectful treatment in our surf, bodyboard, and skate shop.

Ignacio from customer service

Hello Harry

We apologize for the confusion. We did not see your message about the return because it was in the same email thread as your request for the invoice with different details. We thought it was about the same subject. Sorry for that.

We have now sent you all the information by email to carry out the exchange of the wetsuit, so you can arrange this without any problems.

Thank you for your patience and understanding!

Ignacio from customer service

Hello Jose and thank you for your order. We can see that indeed there were two unsuccessful delivery attempts and yes, the third one succeeded.
Regarding the complaint, it was handled on the same day of the complaint and the problem was resolved very quickly by both parties, we hope everything has been resolved.

Regarding the price difference of 15€ for the model change, we could not absorb it since being such an economical bodyboard means that those 15€ are almost our profit margin.
We hope you understand.

Best regards.
Ignacio from customer service.

Thank you for your review Nacho! We are glad that you are satisfied with our surf, bodyboard, and skate shop.

Ignacio from customer service

Hello Francisco and thank you for your order. We are glad everything arrived well.
It seems that the delivery was made from 24h to 48h due to a small delay on the route. We will check with the agency to ensure it doesn't happen again.

Best regards.
Ignacio from customer service.

Hello Andrea,
Thank you for sharing your opinion. We completely understand your point of view, but we want to explain that offering free returns is not economically sustainable for us, especially in the surf industry, where products are bulky and logistics costs are very high.
However, we have designed a very flexible return policy, which we believe meets the needs of our customers:
100 days to return any product.
Full refund of the amount paid within the first 14 days of receiving the order.
Our goal is always to ensure your satisfaction with the purchase, and for this reason, we try to find a balance between sustainability, economic feasibility, and customer service.
Thank you again for your comment, it helps us to continuously improve.
Best regards,
The Mundo-Surf team

Hello Nicoleta,

Thank you for sharing your opinion. We are glad to know that you are satisfied with the products and the delivery time. We take your comment about the minimum amount to place an order into account, as we continuously seek to improve our customers' experience. We hope to see you again soon at Mundo-Surf.

Best regards,
The Mundo-Surf team

Hello Carlo,

Thank you for sharing your opinion. We are sorry that the return process did not meet your expectations. Although we currently do not generate return labels, we have a very flexible return policy: we offer 100 days to return a product, far beyond the 14 days required by law.

To make a return, you just need to send us the product with the carrier of your choice — it can be Correos or another company that is more convenient for you.

We appreciate your feedback, which helps us continue to improve. If you need any assistance with your return, please do not hesitate to contact us.

Best regards,
Sebas

Laura, thank you for your order and for your review. Our return policy explains everything about how to make returns. Thank you for your feedback and we hope it has been clarified! Ignacio, customer service.

Hello Prudencio and thank you for your order. When you place an order with shipping to the Canary Islands it is specified that the shipment may have customs costs in addition to the payment of the Canary Islands tax. With this you receive a notice from Customs to send the documentation they request and that when you send it the shipment is unlocked so you can receive it.

We understand that it is somewhat tedious but this does not depend neither on the carrier nor on us.
We hope this has been clarified.

Best regards.
Ignacio from customer service.