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C
Rating: 4 out of 5
Good
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 186 published reviews
Summary of reviews
Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
Fast and effective
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C
Rating: 4 out of 5
Correct
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C
Rating: 4 out of 5
As a purchase process I have not had any problems and I have received the material within the deadline, although the content did not meet my expectations.
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C
Rating: 2 out of 5
I purchased the product with a 24-48h delivery service with a value of that service of 4,30. The order arrived 15 days later. At no time did they contact me to inform me what day my order would arrive. I had to contact them to be informed.
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Response from Mundo-Surf
Hello Ruben, Day 13/12: receipt of your order Day 13/12: We notify you by mail that we will not be able to meet the deadline of 24 hours due to lack of stock of the product ordered, giving you the possibility to cancel your order if you wish Day 22/12: Mundo-Surf notifies you that your package has been shipped Day 22/12: SENDING (the shipping company) notifies you by SMS and email that your package will be delivered on the 23rd, with the tracking number and a link to track the shipment Day 23/12: delivery of your package We have taken 8 working days instead of 1, but not 15 days. We are sorry for any inconvenience this may have caused you, but we have warned you from the first day of this delay, and we have warned you at every important stage of the processing of your order. Regards
C
Rating: 4 out of 5
With the store everything was fine, they were concerned about calling me because I did not receive the order. But I want you to know that there were problems with the courier company. On Wednesday I called to make sure that it would arrive on Thursday, they told me that yes, that the error in the address (my fault) is already corrected and it would be delivered. On Thursday it did not arrive, I also called to remind them that I needed it for Friday and they did not deliver it. So, I had to go to pick it up 30 km away from my home. So paying the shipping costs didn't help me much.
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C
Rating: 3 out of 5
In the fiber order instead of 2 meters they sent me 1'96
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C
Rating: 4 out of 5
Very good treatment, and the whole order in perfect condition.
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C
Rating: 4 out of 5
Fast delivery and good quality product
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C
Rating: 4 out of 5
everything fast and efficient, just as described. looking forward to trying it out. thank you very much.
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C
Rating: 4 out of 5
Everything perfect
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C
Rating: 4 out of 5
Fast delivery service and impeccable material!
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C
Rating: 3 out of 5
A website with competitive prices and fast shipping, even having arrived a day late the table because the courier company did not warn me or leave a note, otherwise all good very attentive to answer my questions and the material in perfect condition. I put a normal because I buy everything online and I'm used to fast shipping and that everything is correct. I WOULD BUY AGAIN IN MUNDOSURF.COM
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C
Rating: 4 out of 5
Fast delivery and product faithfully described.
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C
Rating: 4 out of 5
GOOD TREATMENT
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C
Rating: 4 out of 5
Very happy with the service.
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C
Rating: 4 out of 5
Everything perfect, very fast shipping time. The only thing that could be improved is the way of sending the glass vibra cloths, they do not come rolled up, they come folded. For everything else perfect.
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C
Rating: 3 out of 5
The order was not ready for the date they published...
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C
Rating: 4 out of 5
Everything is very nice but I ordered a maroon leash and they sent me a pink one.
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C
Rating: 4 out of 5
Good site.
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C
Rating: 4 out of 5
Order shipping cost information is not clear.
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C
Rating: 4 out of 5
Good
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C
Rating: 3 out of 5
Very good customer service, but not reflecting the lack of stock on the page and communicating it after the purchase did not leave me with a good feeling.
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C
Rating: 4 out of 5
Good
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C
Rating: 3 out of 5
all good, except the board (with a hole) and the keels (scratched).
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C
Rating: 3 out of 5
Normal.
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C
Rating: 3 out of 5
The shipping company should be improved. The two times I have placed an order they wanted to charge me cash on delivery and I had already paid when I placed the order online.
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C
Rating: 3 out of 5
Very attentive service. The courier service was a disaster
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C
Rating: 4 out of 5
It is appreciated to be able to contact by phone or whatsapp for advice. In that sense, quite happy.
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C
Rating: 4 out of 5
Good offers, easy payment and immediate delivery very good.
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C
Rating: 4 out of 5
The experience buying here has been good, the products were as described and it was fast. The problem I see is that the postage is free from a large amount of money, if maybe they were not so fast but the postage was free from 50 for example I would buy nas
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C
Rating: 3 out of 5
The material is average but the communication and operation of the website leaves something to be desired.
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C
Rating: 4 out of 5
Lots of variety of products at a good price. I received the order fast, very satisfied with the items.
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C
Rating: 4 out of 5
Great
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C
Rating: 3 out of 5
After paying and accepting the shipping conditions I was informed that the material was not in stock. Page with the condition to receive the material in 48 hours. The material arrived approximately 10 days later.
I think it would have been fairer if I had been informed before paying that the material was not in stock. I would have been able to make the purchase elsewhere and receive the material on time. The material arrived in good condition.
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I think it would have been fairer if I had been informed before paying that the material was not in stock. I would have been able to make the purchase elsewhere and receive the material on time. The material arrived in good condition.
C
Rating: 4 out of 5
The attention was perfect and the service as well. The only mistake is the leash that was placed on the right instead of the left as I wanted. Except for this error everything arrived well and the next day. I recommend the store 100%.
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C
Rating: 3 out of 5
Normal, as it should be
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C
Rating: 4 out of 5
Good experience. Recommended.
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C
Rating: 4 out of 5
The purchase experience and customer service were very good, but the pictures included in the confirmation email (especially the first one) seemed quite macho and I did not like it, changing my image about the company. Teresa
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C
Rating: 4 out of 5
Good
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