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E
Rating: 4 out of 5
Very good. Good order tracking
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 186 published reviews
Summary of reviews
Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Reviews 2, 3 and 4 stars
Reset filtersI
Rating: 4 out of 5
All correct
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R
Rating: 4 out of 5
Everything perfect
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F
Rating: 4 out of 5
Speed
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F
Rating: 4 out of 5
Excellent Service!
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I
Rating: 3 out of 5
Items in excellent condition. Mas ao selecionar o método de pagamento, não informam que as datas de entrega podem mudar. Eu paguei para vir em 2 dias , paguei logo é só recebi depois de 4 dias . This part was really unpleasant.
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Response from Mundo-Surf
Hello Inés and thank you for your order. Regarding the shipment, your order was placed on Saturday, August 17th, and the payment was confirmed by bank transfer on August 20th. So your order was delivered within 48h from the payment confirmation.
Thank you! Best regards.
Thank you! Best regards.
R
Rating: 3 out of 5
5 for the speed of shipment 5 for the h72-UV resin 2 for the fiberglass fabric that arrived full of small pieces of wood and with a transverse crack, which was only noticed when resin was applied, overlapping the color. 3 for customer support: 5 for clarification on materials 0 for solution/compensation for having sent the fabric in these conditions. Ou seja, apenas recomendam que para a proxima esteja mais atenta antes de aplicar a resina ou que compre um rolo inteiro ou que disfarce o estrago comprando uma das suas tintas. I was quite disappointed this time. It is not usual, so I trust that everything will be in good condition. Recomendo que verifiquem bem a tela antes de a usar.
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Response from Mundo-Surf
Hi Rita, thank you for your request and your message.
We're very sorry about what happened. We keep our cutting table as clean as possible, but it is true that any manipulation of the fiber that is removed from the roller can dirty it or slightly dislodge the threads, as it is very delicate. We assure you that next time we will be extremely attentive and will check the fiber before sending it.
Sincerely, Ignacio, Customer Service.
We're very sorry about what happened. We keep our cutting table as clean as possible, but it is true that any manipulation of the fiber that is removed from the roller can dirty it or slightly dislodge the threads, as it is very delicate. We assure you that next time we will be extremely attentive and will check the fiber before sending it.
Sincerely, Ignacio, Customer Service.
D
Rating: 4 out of 5
All perfect. thank you
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S
Rating: 4 out of 5
Everything perfect on the part of Mundo-Surf! Fast! Informative! Good material! Unfortunately the package arrived a little damaged.
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M
Rating: 4 out of 5
It has always been fine, only this time I needed a change due to a glitch on your website, and the order arrived without taking care of the changes. When I added a small bottle of styrene to my cart, it showed shipping costs for a surfboard, which seems to be a mistake.
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J
Rating: 4 out of 5
Everything perfect
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V
Rating: 3 out of 5
On time and as promised. Shipping costs very expensive though for Greece. Ordered a rash guard T shirt and payed for shipping as much as the product cost.
Response from Mundo-Surf
Hi Vassilis and many thanks for your order. The shipping cost is depending on the address we delivery. Always in an island will be a bit more expensive than a normal address due the special transport by plane.
We hope you enjoy your t-shirt.
We hope you enjoy your t-shirt.
O
Rating: 4 out of 5
Good attention in the chat, fast solutions, easy to make the purchase. Everything is perfect.
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E
Rating: 4 out of 5
Hello, serious site and quality products.
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D
Rating: 4 out of 5
Fast and efficient
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A
Rating: 3 out of 5
Hello Mundo team, unfortunately the product description of the blank is not 100% correct Even the picture is wrong. On the other hand, the shipping costs are extremely expensive. Very annoying and a pity! Otherwise everything fits.
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T
Rating: 4 out of 5
Quality material and fast shipping!
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C
Rating: 4 out of 5
Goods are okay, shipping costs disproportionately high
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R
Rating: 4 out of 5
All perfect
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D
Rating: 4 out of 5
Everything went very smoothly and the product complied.
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I
Rating: 4 out of 5
Everything was perfect. I spoke with them for a change and everything was fast and very good deal.
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C
Rating: 4 out of 5
Available and available for clarifications.
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J
Rating: 4 out of 5
All good
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F
Rating: 3 out of 5
Great choice, top products, professional.
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Response from Mundo-Surf
Hello Fabrizio and thank you for your inquiry.
We hope to see you again soon!
Ignacio, Customer Service
We hope to see you again soon!
Ignacio, Customer Service
C
Rating: 2 out of 5
Stop using GLS immediately, they are ruining your reputation.
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Response from Mundo-Surf
Hello Carl-Hugo and thank you for your order. Your delivery was slightly delayed due to the weekend and the Easter holidays when no deliveries were made. We assure you that it will go more smoothly next time.
Yours sincerely, Ignacio from Customer Service.
Yours sincerely, Ignacio from Customer Service.
T
Rating: 4 out of 5
A wide choice of models and sizes for bodyboard fins. Delivery time respected. I recommend 👌
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L
Rating: 3 out of 5
The delivery took 14 days but the goods are very good🤙🏄
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Response from Mundo-Surf
Hello Ludger and thank you for your order. Your order was delayed due to an error in the shipping link to your address, for which we apologize. Nevertheless, we are pleased that everything arrived safely.
Thank you very much and we look forward to your next purchase!
Best regards, Ignacio from customer service.
Thank you very much and we look forward to your next purchase!
Best regards, Ignacio from customer service.
J
Rating: 4 out of 5
All ok
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M
Rating: 4 out of 5
Cool
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J
Rating: 3 out of 5
The delivery went well but the leash is too short.
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P
Rating: 4 out of 5
Very good product and the treatment received by the store, the only negative is the time it took the product, even for the Canary Islands 15 days seems too long. But that is the responsibility of the post office. I will buy again.
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J
Rating: 2 out of 5
It has nothing to do with the reality of the size of the booties I ordered with what it should have been.
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Response from Mundo-Surf
Hello Jose Luis and thank you for your order. You should keep in mind that a bootie is not like a shoe. A bootie at first glance looks smaller as if it were a sock, but once you try it on it will give way and adapt to your foot. This also happens with wetsuits, which must be very tight so that when you enter the water does not create water pockets.
Anyway if it is not your size, you can send it back and we will exchange it for the size you need.
Best regards.
Ignacio from customer service.
Anyway if it is not your size, you can send it back and we will exchange it for the size you need.
Best regards.
Ignacio from customer service.
M
Rating: 4 out of 5
The shipment was fast. But the waterproof backpack was 30 l instead of 40 l. It was to give as a gift and I had ordered them in 40 l. I called them and they offered me a solution immediately. I called them and they offered me a solution immediately. Let's see if they pick up the old one and deliver the new one soon.
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C
Rating: 2 out of 5
I paid 25€ extra to receive the package by Christmas as per the info during payment and instead it arrived on the 28th.I requested a refund and they did not consider me!!! Congratulations!!!
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Response from Mundo-Surf
Hello Cristina and thank you for your order. Your order was shipped to Italy with a 2-3 day express service with UPS. Taking into account that it was shipped on Thursday, December 21, it was delivered on the third business day. However, because December 23, 24 and 25 were holidays, delivery was not possible. Receiving it before Christmas in Italy was not possible because we do not have 24-hour shipping.
We apologize for the inconvenience.
Sincerely, Ignacio from customer service.
We apologize for the inconvenience.
Sincerely, Ignacio from customer service.
R
Rating: 3 out of 5
Suit bag surfs too small 🤦♀️
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Response from Mundo-Surf
Hello Raquel and thank you for your order. The waterproof bag in your order has a capacity of 5L. If you see that you need something bigger, you can change the bag without any problem.
Here you can see all the bags for larger suits:
https://www.mundo-surf.com/es/149-bolsas-para-trajes-de-neopreno
If you have any questions, please contact us :)
Ignacio, customer service
Here you can see all the bags for larger suits:
https://www.mundo-surf.com/es/149-bolsas-para-trajes-de-neopreno
If you have any questions, please contact us :)
Ignacio, customer service
Y
Rating: 4 out of 5
Delivery time a little long but otherwise very satisfied. Good communication and follow-up.
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J
Rating: 4 out of 5
Great
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C
Rating: 4 out of 5
Correct product. Packaging ok. Transport super fast and correct. But... 1) I could not change the billing address (and the "delivery" and "billing" were the same). 2) Ao 2º click o preço variou de €65,00 para €66,07 (????) 3) Idem, o custo de transporte alterou de €4,50 para € 6,50 (????) assim que voltei (2ª tentativa - p mudar a morada, e quando voltei ao site e fiz a encomenda).
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J
Rating: 4 out of 5
Very good customer service
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I
Rating: 4 out of 5
professional
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