Mundo-Surf consistently delivers fast and reliable service, with numerous mentions of quick shipping, on-time delivery, and items arriving in perfect or excellent condition, ensuring a smooth purchasing experience. Customers highlight practical fulfillment strengths such as careful packaging, easy ordering, accurate product fulfillment, and helpful, knowledgeable service that guides choices and clarifies details. The store also draws praise for product quality and performance, with several notes about highly satisfying recommendations, attentive assistance, and repeat purchases, underscoring trust and consistency in both products and customer care. Overall, the experience is described as professional, efficient, and enjoyable, with buyers expressing eagerness to return.
Returns leave much to be desired. You should generate shipping labels.
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Response from Mundo-Surf
Hello Carlo,
Thank you for sharing your opinion. We are sorry that the return process did not meet your expectations. Although we currently do not generate return labels, we have a very flexible return policy: we offer 100 days to return a product, far beyond the 14 days required by law.
To make a return, you just need to send us the product with the carrier of your choice — it can be Correos or another company that is more convenient for you.
We appreciate your feedback, which helps us continue to improve. If you need any assistance with your return, please do not hesitate to contact us.
Best regards,
Sebas
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Victor B.
Rating: 3 out of 5
following a purchase from 31/03/2025
You could have just put in a simple sticker, it would have been a nice touch.
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Edurne Z.
Rating: 4 out of 5
following a purchase from 23/03/2025
Product matches description
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Laura V.
Rating: 3 out of 5
following a purchase from 24/03/2025
The attention was a 10 and the shipping and the product were great. But the size didn't fit us and returns are a bit of a hassle.
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Response from Mundo-Surf
Laura, thank you for your order and for your review. Our return policy explains everything about how to make returns. Thank you for your feedback and we hope it has been clarified! Ignacio, customer service.
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Santiago D.
Rating: 4 out of 5
following a purchase from 25/02/2025
I have already bought a few times and everything always arrives well and fast. In fact when I need something to repair the board I go straight to your website.
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Prudencio T.
Rating: 3 out of 5
following a purchase from 01/02/2025
With the store everything is fine, the problem is the shipping, as customs retains you get into an odyssey of paperwork and payments that are not worth the end or profitable, without wishing to harm the seller, in my opinion I recommend not to buy anything over 150 euros from the Canary Islands.
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Response from Mundo-Surf
Hello Prudencio and thank you for your order. When you place an order with shipping to the Canary Islands it is specified that the shipment may have customs costs in addition to the payment of the Canary Islands tax. With this you receive a notice from Customs to send the documentation they request and that when you send it the shipment is unlocked so you can receive it.
We understand that it is somewhat tedious but this does not depend neither on the carrier nor on us.
We hope this has been clarified.
Best regards.
Ignacio from customer service.
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Laurent M.
Rating: 4 out of 5
following a purchase from 24/12/2024
CLEAR. Exactly what I wanted. A little slow but delivered in Polynesia. Good job.
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Francisco J.
Rating: 4 out of 5
following a purchase from 14/10/2024
I ordered a polyurethane resin for repairs on the surfboard but it arrived hardened so I complained to them by whatsapp and they attended me very well but they sent me another can that was hardened I contacted them again and they sent me a third can with which they made a video opening it so I could see that it was not hardened. They sent it to me again by GLS but I was not at home so I got a message which I could not see because it was in the mail spam .... In short, it was quite an odyssey but I have to admit that they did their best to solve it and they did not abandon me at any moment.
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Sérgio M.
Rating: 4 out of 5
following a purchase from 01/12/2024
Fast shipping
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Emmanuel P.
Rating: 4 out of 5
following a purchase from 14/11/2024
Very good. Good order tracking
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Iñaki F.
Rating: 4 out of 5
following a purchase from 01/11/2024
All correct
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Raimundo G.
Rating: 4 out of 5
following a purchase from 08/10/2024
Everything perfect
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Fernando Q.
Rating: 4 out of 5
following a purchase from 30/09/2024
Speed
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Federico Patricio V.
Rating: 4 out of 5
following a purchase from 14/09/2024
Excellent Service!
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Ines N.
Rating: 3 out of 5
following a purchase from 17/08/2024
Items in excellent condition. Mas ao selecionar o método de pagamento, não informam que as datas de entrega podem mudar. Eu paguei para vir em 2 dias , paguei logo é só recebi depois de 4 dias . This part was really unpleasant.
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Response from Mundo-Surf
Hello Inés and thank you for your order. Regarding the shipment, your order was placed on Saturday, August 17th, and the payment was confirmed by bank transfer on August 20th. So your order was delivered within 48h from the payment confirmation.
Thank you! Best regards.
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Rita D.
Rating: 3 out of 5
following a purchase from 15/08/2024
5 for the speed of shipment 5 for the h72-UV resin 2 for the fiberglass fabric that arrived full of small pieces of wood and with a transverse crack, which was only noticed when resin was applied, overlapping the color. 3 for customer support: 5 for clarification on materials 0 for solution/compensation for having sent the fabric in these conditions. Ou seja, apenas recomendam que para a proxima esteja mais atenta antes de aplicar a resina ou que compre um rolo inteiro ou que disfarce o estrago comprando uma das suas tintas. I was quite disappointed this time. It is not usual, so I trust that everything will be in good condition. Recomendo que verifiquem bem a tela antes de a usar.
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Response from Mundo-Surf
Hi Rita, thank you for your request and your message.
We're very sorry about what happened. We keep our cutting table as clean as possible, but it is true that any manipulation of the fiber that is removed from the roller can dirty it or slightly dislodge the threads, as it is very delicate. We assure you that next time we will be extremely attentive and will check the fiber before sending it.
Sincerely, Ignacio, Customer Service.
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Dario S.
Rating: 4 out of 5
following a purchase from 26/07/2024
All perfect. thank you
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Sigurd L.
Rating: 4 out of 5
following a purchase from 17/07/2024
Everything perfect on the part of Mundo-Surf! Fast! Informative! Good material! Unfortunately the package arrived a little damaged.
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Miguel C.
Rating: 4 out of 5
following a purchase from 14/07/2024
It has always been fine, only this time I needed a change due to a glitch on your website, and the order arrived without taking care of the changes. When I added a small bottle of styrene to my cart, it showed shipping costs for a surfboard, which seems to be a mistake.
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Jose N.
Rating: 4 out of 5
following a purchase from 20/06/2024
Everything perfect
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Vassilis P.
Rating: 3 out of 5
following a purchase from 19/06/2024
On time and as promised. Shipping costs very expensive though for Greece. Ordered a rash guard T shirt and payed for shipping as much as the product cost.
Response from Mundo-Surf
Hi Vassilis and many thanks for your order. The shipping cost is depending on the address we delivery. Always in an island will be a bit more expensive than a normal address due the special transport by plane.
We hope you enjoy your t-shirt.
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Otto F.
Rating: 4 out of 5
following a purchase from 13/06/2024
Good attention in the chat, fast solutions, easy to make the purchase. Everything is perfect.
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Eric P.
Rating: 4 out of 5
following a purchase from 07/06/2024
Hello, serious site and quality products.
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David J.
Rating: 4 out of 5
following a purchase from 26/05/2024
Fast and efficient
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Ahd K.
Rating: 3 out of 5
following a purchase from 03/05/2024
Hello Mundo team, unfortunately the product description of the blank is not 100% correct Even the picture is wrong. On the other hand, the shipping costs are extremely expensive. Very annoying and a pity! Otherwise everything fits.
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Tiago T.
Rating: 4 out of 5
following a purchase from 17/05/2024
Quality material and fast shipping!
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Cornelia A.
Rating: 4 out of 5
following a purchase from 05/05/2024
Goods are okay, shipping costs disproportionately high
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Renzo P.
Rating: 4 out of 5
following a purchase from 26/04/2024
All perfect
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David B.
Rating: 4 out of 5
following a purchase from 02/05/2024
Everything went very smoothly and the product complied.
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Igor L.
Rating: 4 out of 5
following a purchase from 01/05/2024
Everything was perfect. I spoke with them for a change and everything was fast and very good deal.
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Carlos J.
Rating: 4 out of 5
following a purchase from 10/04/2024
Available and available for clarifications.
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Julian G.
Rating: 4 out of 5
following a purchase from 08/04/2024
All good
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Fabrizio M.
Rating: 3 out of 5
following a purchase from 27/03/2024
Great choice, top products, professional.
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Response from Mundo-Surf
Hello Fabrizio and thank you for your inquiry.
We hope to see you again soon!
Ignacio, Customer Service
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Carl-Hugo M.
Rating: 2 out of 5
following a purchase from 20/03/2024
Stop using GLS immediately, they are ruining your reputation.
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Response from Mundo-Surf
Hello Carl-Hugo and thank you for your order. Your delivery was slightly delayed due to the weekend and the Easter holidays when no deliveries were made. We assure you that it will go more smoothly next time.
Yours sincerely, Ignacio from Customer Service.
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Thomas W.
Rating: 4 out of 5
following a purchase from 19/03/2024
A wide choice of models and sizes for bodyboard fins. Delivery time respected. I recommend 👌
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Ludger M.
Rating: 3 out of 5
following a purchase from 27/01/2024
The delivery took 14 days but the goods are very good🤙🏄
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Response from Mundo-Surf
Hello Ludger and thank you for your order. Your order was delayed due to an error in the shipping link to your address, for which we apologize. Nevertheless, we are pleased that everything arrived safely.
Thank you very much and we look forward to your next purchase!
Best regards, Ignacio from customer service.
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João B.
Rating: 4 out of 5
following a purchase from 02/02/2024
All ok
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Matt L.
Rating: 4 out of 5
following a purchase from 03/02/2024
Cool
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Jean-Baptiste E.
Rating: 3 out of 5
following a purchase from 30/01/2024
The delivery went well but the leash is too short.
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Prudencio T.
Rating: 4 out of 5
following a purchase from 11/01/2024
Very good product and the treatment received by the store, the only negative is the time it took the product, even for the Canary Islands 15 days seems too long. But that is the responsibility of the post office. I will buy again.
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