Mundo-Surf consistently delivers fast and reliable service, with numerous mentions of quick shipping, on-time delivery, and items arriving in perfect or excellent condition, ensuring a smooth purchasing experience. Customers highlight practical fulfillment strengths such as careful packaging, easy ordering, accurate product fulfillment, and helpful, knowledgeable service that guides choices and clarifies details. The store also draws praise for product quality and performance, with several notes about highly satisfying recommendations, attentive assistance, and repeat purchases, underscoring trust and consistency in both products and customer care. Overall, the experience is described as professional, efficient, and enjoyable, with buyers expressing eagerness to return.
It has nothing to do with the reality of the size of the booties I ordered with what it should have been.
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Response from Mundo-Surf
Hello Jose Luis and thank you for your order. You should keep in mind that a bootie is not like a shoe. A bootie at first glance looks smaller as if it were a sock, but once you try it on it will give way and adapt to your foot. This also happens with wetsuits, which must be very tight so that when you enter the water does not create water pockets.
Anyway if it is not your size, you can send it back and we will exchange it for the size you need.
Best regards.
Ignacio from customer service.
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Miguel Angel S.
Rating: 4 out of 5
following a purchase from 02/01/2024
The shipment was fast. But the waterproof backpack was 30 l instead of 40 l. It was to give as a gift and I had ordered them in 40 l. I called them and they offered me a solution immediately. I called them and they offered me a solution immediately. Let's see if they pick up the old one and deliver the new one soon.
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Cristina F.
Rating: 2 out of 5
following a purchase from 20/12/2023
I paid 25€ extra to receive the package by Christmas as per the info during payment and instead it arrived on the 28th.I requested a refund and they did not consider me!!! Congratulations!!!
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Response from Mundo-Surf
Hello Cristina and thank you for your order. Your order was shipped to Italy with a 2-3 day express service with UPS. Taking into account that it was shipped on Thursday, December 21, it was delivered on the third business day. However, because December 23, 24 and 25 were holidays, delivery was not possible. Receiving it before Christmas in Italy was not possible because we do not have 24-hour shipping.
We apologize for the inconvenience.
Sincerely, Ignacio from customer service.
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Raquel P.
Rating: 3 out of 5
following a purchase from 25/12/2023
Suit bag surfs too small 🤦♀️
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Response from Mundo-Surf
Hello Raquel and thank you for your order. The waterproof bag in your order has a capacity of 5L. If you see that you need something bigger, you can change the bag without any problem.
Here you can see all the bags for larger suits:
https://www.mundo-surf.com/es/149-bolsas-para-trajes-de-neopreno
If you have any questions, please contact us :)
Ignacio, customer service
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Yann P.
Rating: 4 out of 5
following a purchase from 05/12/2023
Delivery time a little long but otherwise very satisfied. Good communication and follow-up.
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Jacobo H.
Rating: 4 out of 5
following a purchase from 14/12/2023
Great
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Cristina C.
Rating: 4 out of 5
following a purchase from 13/12/2023
Correct product. Packaging ok. Transport super fast and correct. But... 1) I could not change the billing address (and the "delivery" and "billing" were the same). 2) Ao 2º click o preço variou de €65,00 para €66,07 (????) 3) Idem, o custo de transporte alterou de €4,50 para € 6,50 (????) assim que voltei (2ª tentativa - p mudar a morada, e quando voltei ao site e fiz a encomenda).
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Juan David S.
Rating: 4 out of 5
following a purchase from 14/12/2023
Very good customer service
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Iñigo I.
Rating: 4 out of 5
following a purchase from 10/12/2023
professional
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Carlos Edey M.
Rating: 4 out of 5
following a purchase from 14/11/2023
Good
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Pablo G.
Rating: 4 out of 5
following a purchase from 27/11/2023
I was given the option to pay through secure payment and so I did. I paid them by bank transfer and now they are claiming it back.
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Alfonso F.
Rating: 4 out of 5
following a purchase from 28/11/2023
All good
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Daniele S.
Rating: 4 out of 5
following a purchase from 07/11/2023
Fast shipping and good prices
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Derek G.
Rating: 4 out of 5
following a purchase from 07/11/2023
Very good
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William F.
Rating: 2 out of 5
following a purchase from 25/10/2023
The order did not arrive on time and also arrived incomplete, I spoke to them by whatsapp and sooo they told me that they looked in the cameras and the product was sent asleto and did not give me options to make a claim, my question is that if I go back to make a purchase I will return incomplete again??
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Response from Mundo-Surf
Hello William and thank you for your order. As we have commented by whatsapp, we can see that according to our product scanning system 5 wax tablets were sent. But as you keep claiming that only 4 have arrived, we have refunded one of the tablets so that everything is correct.
We hope this has been solved.
Best regards!
Ignacio from customer service.
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Jose Luis C.
Rating: 4 out of 5
following a purchase from 14/10/2023
They take a long time to prepare an order and send it by post to the Canary Islands, and shipping is not free if you spend 100 euros.
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Jacqueline K.
Rating: 4 out of 5
following a purchase from 20/10/2023
👍
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Manuel A.
Rating: 4 out of 5
following a purchase from 23/10/2023
The order arrived on time
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Samuel M.
Rating: 4 out of 5
following a purchase from 04/10/2023
I still don't understand that shipments to the Canary Islands have to go through customs, and thus have to pay when I pick up the order. Being in the same country.
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Kateryna H.
Rating: 2 out of 5
following a purchase from 22/09/2023
The wetsuit I ordered was broken, so I checked with an agent on the site to see if there was a possibility of exchanging it. He said the warranty request would be resolved within a week. So I requested it. It's been over two weeks now and I still don't know if I'll be able to exchange it while the time passes in which I'll be able to return the suit.
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Response from Mundo-Surf
Hello Kateryna and thank you for your order. We claimed your warranty on October 2 with the brand when we received it from you. On the 3rd we request new photos for the brand. On October 16th the brand confirmed the warranty and sent us a credit note as we did not have another suit to replace it. On the 20th we picked up your suit at your home and on the 27th you asked us that you would prefer a refund and we did so.
We hope everything has been clarified.
We will be here whenever you want and we will be happy to assist you.
Ignacio from customer service.
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Francesca F.
Rating: 4 out of 5
following a purchase from 04/10/2023
Excellent
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Gino S.
Rating: 3 out of 5
following a purchase from 12/09/2023
Perfect order from surf world. But it arrived very late with GLS and the way to control the way of the order does not work correctly.
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Response from Mundo-Surf
Bonjour Gino, nous nous excusons pour le retard de 3 jours dans la livraison de votre commande.
Il s'agit d'un cas de force majeure dû aux pluies torrentielles qui ont provoqué des effondrements dans toute la péninsule ces jours-ci en septembre.
Nous vous adressons nos meilleures salutations et espérons que vous apprécierez votre commande.
Ignacio du service clientèle
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Johannes B.
Rating: 3 out of 5
following a purchase from 17/07/2023
The board looks very good. However, it took much longer than specified.
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Response from Mundo-Surf
Bonjour Johannes et merci beaucoup pour ta commande.
Lorsque tu as passé ta commande le 17/07, la date de livraison prévue était entre le 29 août et le 5 septembre. Ta commande a été livrée le 5 septembre, elle a donc été livrée à temps.
Nous espérons que tu apprécieras ta nouvelle planche. Avec nos meilleures salutations,
Ignacio du service client
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Xabier G.
Rating: 2 out of 5
following a purchase from 08/08/2023
I have not received a satisfactory response to, for me, a defect in the material of the leash purchased, which broke after four days of use.
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Response from Mundo-Surf
Bonjour Xabier,
Nous sommes désolés que la marque ne couvre pas votre laisse sous garantie. Les ruptures du câble ne sont jamais couvertes, car il ne s'agit pas d'un défaut de fabrication. Les ruptures à cet endroit sont dues à l'utilisation ou à une petite coupure du câble qui finit par se rompre lorsque la laisse est tendue.
Remarques,
Sébastien
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Emmanuel A.
Rating: 4 out of 5
following a purchase from 07/08/2023
Precio contenido, pero GLS no es fiable. Hé esparado el articulo el viernes como previsto, pero nadie ha venido, y peor impossible de saber la nueva fecha de entrega...
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Jose S.
Rating: 2 out of 5
following a purchase from 03/08/2023
Assuming that the online store is focused on surfing and assuming that the people who work for the company are professionals in their work because they practice or at least know the sport I do not understand how they can send a high-end wetsuit folded in rectangular folds and stuffed in a cardboard box just over a span wide / long. The wetsuit has been permanently marked without having been used and the neoprene will end up suffering in those areas.
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Response from Mundo-Surf
Bonjour José,
Nous sommes désolés pour la gêne occasionnée, nous en avons tenu compte et les shorties sont également envoyées dans notre boîte spéciale pour combinaisons, qui est beaucoup plus grande que celle que vous avez reçue. Ne vous inquiétez pas des plis dans le néoprène, ce n'est que lors du stockage, où ils sont pliés en 2 ou 3. Ces plis disparaissent lorsque la combinaison est suspendue et n'affectent pas sa durée de vie.
Merci beaucoup,
Sebas
Responsable du service clientèle.
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Luis G.
Rating: 3 out of 5
following a purchase from 02/08/2023
Perfeito nada a apontar, rápido, bem embalado, igual à descrição, simplesmente perfeito.
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Miguel S.
Rating: 2 out of 5
following a purchase from 20/06/2023
It is still in customs
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Response from Mundo-Surf
Bonjour Miguel, je vois que vous avez reçu votre commande le 15 juillet, nous l'avons envoyée le 22 juin. Dans les îles Canaries, nous dépendons des douanes, et les délais de livraison sont parfois plus longs, désolé. Cordialement, Sebas
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Marcus M.
Rating: 3 out of 5
following a purchase from 28/06/2023
Top! Only unfortunately much too small box where the surf suit was crumpled:(
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Ricardo J.
Rating: 4 out of 5
following a purchase from 01/07/2023
Fast and accurate
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Pedro A.
Rating: 4 out of 5
following a purchase from 09/06/2023
Very fast and delivery was one day before confirmation.
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Maria José G.
Rating: 4 out of 5
following a purchase from 02/05/2023
Happy with the order although it took longer than expected.
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Sofia C.
Rating: 2 out of 5
following a purchase from 31/03/2023
The product does not correspond to the image. The sticks almost do not leave any color, different from the color advertised on the packaging.
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Response from Mundo-Surf
Hi Sofia and thank you for your request. Thank you for letting us know about the actual color of the sunscreen and we have already updated the image in our online store so that the actual color is reflected. Sincerely, Ignacio from Customer Service.
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Rodrigo R.
Rating: 4 out of 5
following a purchase from 28/03/2023
very good service
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Allan R.
Rating: 4 out of 5
following a purchase from 01/03/2023
almost perfect!
add cheap shipping methods and it will become perfect ;)
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Alejandro R.
Rating: 3 out of 5
following a purchase from 02/03/2023
Hello good morning, I would like you to contact me. The gloves arrived as I ordered them but my son has worn them two days and the seam has opened. I do not know what I should do to contact you and help me thank you.
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Paulo Guilherme J.
Rating: 3 out of 5
following a purchase from 06/03/2023
Fast delivery, but the glue tube was not packed, it was loose, it came loose.
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Alvaro F.
Rating: 4 out of 5
following a purchase from 20/02/2023
arrived very quickly and as expected
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Lukasz R.
Rating: 4 out of 5
following a purchase from 19/02/2023
Product description did not mention too short legs
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Laurent M.
Rating: 4 out of 5
following a purchase from 08/12/2022
just a disappointment about the delivery company. When we followed the delivery, the company used a very long way while there was a faster possibility. But otherwise very good. Thank you very much.
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