Customer reviews of Mundo-Surf

C

Carlos Edey M.

Rating: 4 out of 5

Published on 05/12/2023 à 10h17 following a purchase from 14/11/2023

Good

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Pablo G.

Rating: 4 out of 5

Published on 03/12/2023 à 16h42 following a purchase from 27/11/2023

I was given the option to pay through secure payment and so I did. I paid them by bank transfer and now they are claiming it back.

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Alfonso F.

Rating: 4 out of 5

Published on 01/12/2023 à 19h44 following a purchase from 28/11/2023

All good

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Daniele S.

Rating: 4 out of 5

Published on 15/11/2023 à 18h36 following a purchase from 07/11/2023

Fast shipping and good prices

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Derek G.

Rating: 4 out of 5

Published on 15/11/2023 à 14h24 following a purchase from 07/11/2023

Very good

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william F.

Rating: 2 out of 5

Published on 08/11/2023 à 15h53 following a purchase from 25/10/2023

The order did not arrive on time and also arrived incomplete, I spoke to them by whatsapp and sooo they told me that they looked in the cameras and the product was sent asleto and did not give me options to make a claim, my question is that if I go back to make a purchase I will return incomplete again??

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Response from Mundo-Surf Published on 21/11/2023

Hello William and thank you for your order. As we have commented by whatsapp, we can see that according to our product scanning system 5 wax tablets were sent. But as you keep claiming that only 4 have arrived, we have refunded one of the tablets so that everything is correct.

We hope this has been solved.
Best regards!
Ignacio from customer service.

J

Jose Luis C.

Rating: 4 out of 5

Published on 07/11/2023 à 08h05 following a purchase from 14/10/2023

They take a long time to prepare an order and send it by post to the Canary Islands, and shipping is not free if you spend 100 euros.

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Jacqueline K.

Rating: 4 out of 5

Published on 02/11/2023 à 16h13 following a purchase from 20/10/2023

👍

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Manuel A.

Rating: 4 out of 5

Published on 27/10/2023 à 15h17 following a purchase from 23/10/2023

The order arrived on time

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Samuel M.

Rating: 4 out of 5

Published on 24/10/2023 à 16h21 following a purchase from 04/10/2023

I still don't understand that shipments to the Canary Islands have to go through customs, and thus have to pay when I pick up the order. Being in the same country.

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Kateryna H.

Rating: 2 out of 5

Published on 13/10/2023 à 10h05 following a purchase from 22/09/2023

The wetsuit I ordered was broken, so I checked with an agent on the site to see if there was a possibility of exchanging it. He said the warranty request would be resolved within a week. So I requested it. It's been over two weeks now and I still don't know if I'll be able to exchange it while the time passes in which I'll be able to return the suit.

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Response from Mundo-Surf Published on 21/11/2023

Hello Kateryna and thank you for your order. We claimed your warranty on October 2 with the brand when we received it from you. On the 3rd we request new photos for the brand. On October 16th the brand confirmed the warranty and sent us a credit note as we did not have another suit to replace it. On the 20th we picked up your suit at your home and on the 27th you asked us that you would prefer a refund and we did so.
We hope everything has been clarified.

We will be here whenever you want and we will be happy to assist you.
Ignacio from customer service.

F

Francesca F.

Rating: 4 out of 5

Published on 12/10/2023 à 15h22 following a purchase from 04/10/2023

Excellent

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Gino S.

Rating: 3 out of 5

Published on 21/09/2023 à 12h04 following a purchase from 12/09/2023

Perfect order from surf world. But it arrived very late with GLS and the way to control the way of the order does not work correctly.

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Response from Mundo-Surf Published on 03/10/2023

Bonjour Gino, nous nous excusons pour le retard de 3 jours dans la livraison de votre commande.
Il s'agit d'un cas de force majeure dû aux pluies torrentielles qui ont provoqué des effondrements dans toute la péninsule ces jours-ci en septembre.

Nous vous adressons nos meilleures salutations et espérons que vous apprécierez votre commande.
Ignacio du service clientèle

J

Johannes B.

Rating: 3 out of 5

Published on 12/09/2023 à 07h25 following a purchase from 17/07/2023

The board looks very good. However, it took much longer than specified.

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Response from Mundo-Surf Published on 03/10/2023

Bonjour Johannes et merci beaucoup pour ta commande.
Lorsque tu as passé ta commande le 17/07, la date de livraison prévue était entre le 29 août et le 5 septembre. Ta commande a été livrée le 5 septembre, elle a donc été livrée à temps.

Nous espérons que tu apprécieras ta nouvelle planche. Avec nos meilleures salutations,
Ignacio du service client

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Xabier G.

Rating: 2 out of 5

Published on 25/08/2023 à 12h21 following a purchase from 08/08/2023

I have not received a satisfactory response to, for me, a defect in the material of the leash purchased, which broke after four days of use.

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Response from Mundo-Surf Published on 06/09/2023

Bonjour Xabier,

Nous sommes désolés que la marque ne couvre pas votre laisse sous garantie. Les ruptures du câble ne sont jamais couvertes, car il ne s'agit pas d'un défaut de fabrication. Les ruptures à cet endroit sont dues à l'utilisation ou à une petite coupure du câble qui finit par se rompre lorsque la laisse est tendue.

Remarques,

Sébastien

E

Emmanuel A.

Rating: 4 out of 5

Published on 16/08/2023 à 11h46 following a purchase from 07/08/2023

Precio contenido, pero GLS no es fiable. Hé esparado el articulo el viernes como previsto, pero nadie ha venido, y peor impossible de saber la nueva fecha de entrega...

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Jose S.

Rating: 2 out of 5

Published on 09/08/2023 à 08h54 following a purchase from 03/08/2023

Assuming that the online store is focused on surfing and assuming that the people who work for the company are professionals in their work because they practice or at least know the sport I do not understand how they can send a high-end wetsuit folded in rectangular folds and stuffed in a cardboard box just over a span wide / long. The wetsuit has been permanently marked without having been used and the neoprene will end up suffering in those areas.

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Response from Mundo-Surf Published on 16/08/2023

Bonjour José,

Nous sommes désolés pour la gêne occasionnée, nous en avons tenu compte et les shorties sont également envoyées dans notre boîte spéciale pour combinaisons, qui est beaucoup plus grande que celle que vous avez reçue. Ne vous inquiétez pas des plis dans le néoprène, ce n'est que lors du stockage, où ils sont pliés en 2 ou 3. Ces plis disparaissent lorsque la combinaison est suspendue et n'affectent pas sa durée de vie.

Merci beaucoup,

Sebas
Responsable du service clientèle.

L

Luis G.

Rating: 3 out of 5

Published on 04/08/2023 à 15h36 following a purchase from 02/08/2023

Perfeito nada a apontar, rápido, bem embalado, igual à descrição, simplesmente perfeito.

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Miguel S.

Rating: 2 out of 5

Published on 10/07/2023 à 09h55 following a purchase from 20/06/2023

It is still in customs

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Response from Mundo-Surf Published on 08/08/2023

Bonjour Miguel, je vois que vous avez reçu votre commande le 15 juillet, nous l'avons envoyée le 22 juin. Dans les îles Canaries, nous dépendons des douanes, et les délais de livraison sont parfois plus longs, désolé. Cordialement, Sebas

M

Marcus M.

Rating: 3 out of 5

Published on 08/07/2023 à 17h46 following a purchase from 28/06/2023

Top! Only unfortunately much too small box where the surf suit was crumpled:(

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Ricardo J.

Rating: 4 out of 5

Published on 07/07/2023 à 18h08 following a purchase from 01/07/2023

Fast and accurate

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PEDRO A.

Rating: 4 out of 5

Published on 15/06/2023 à 15h03 following a purchase from 09/06/2023

Very fast and delivery was one day before confirmation.

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Maria José G.

Rating: 4 out of 5

Published on 14/05/2023 à 09h22 following a purchase from 02/05/2023

Happy with the order although it took longer than expected.

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Sofia C.

Rating: 2 out of 5

Published on 13/04/2023 à 16h09 following a purchase from 31/03/2023

The product does not correspond to the image. The sticks almost do not leave any color, different from the color advertised on the packaging.

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Response from Mundo-Surf Published on 17/04/2023

Hi Sofia and thank you for your request. Thank you for letting us know about the actual color of the sunscreen and we have already updated the image in our online store so that the actual color is reflected. Sincerely, Ignacio from Customer Service.

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RODRIGO R.

Rating: 4 out of 5

Published on 08/04/2023 à 23h59 following a purchase from 28/03/2023

very good service

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Allan R.

Rating: 4 out of 5

Published on 26/03/2023 à 20h26 following a purchase from 01/03/2023

almost perfect!
add cheap shipping methods and it will become perfect ;)

A

Alejandro R.

Rating: 3 out of 5

Published on 17/03/2023 à 09h15 following a purchase from 02/03/2023

Hello good morning, I would like you to contact me. The gloves arrived as I ordered them but my son has worn them two days and the seam has opened. I do not know what I should do to contact you and help me thank you.

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Paulo Guilherme J.

Rating: 3 out of 5

Published on 16/03/2023 à 11h43 following a purchase from 06/03/2023

Fast delivery, but the glue tube was not packed, it was loose, it came loose.

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Alvaro F.

Rating: 4 out of 5

Published on 05/03/2023 à 17h58 following a purchase from 20/02/2023

arrived very quickly and as expected

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Lukasz R.

Rating: 4 out of 5

Published on 02/03/2023 à 16h56 following a purchase from 19/02/2023

Product description did not mention too short legs

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Laurent M.

Rating: 4 out of 5

Published on 03/01/2023 à 23h23 following a purchase from 08/12/2022

just a disappointment about the delivery company. When we followed the delivery, the company used a very long way while there was a faster possibility. But otherwise very good. Thank you very much.

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Ivan G.

Rating: 4 out of 5

Published on 11/12/2022 à 17h03 following a purchase from 01/12/2022

I think it is very good for the advice that there is material (especially on youtube) I think the issue of shipping is improvable I think it is a bit excessive to be at 99 pay the price required by the platform for the rest very happy with the platform.

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Ricardo Adolfo M.

Rating: 4 out of 5

Published on 08/12/2022 à 15h40 following a purchase from 26/11/2022

Everything was perfect. The only thing is that some stickers were missing as a gift!

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Giovanni M.

Rating: 2 out of 5

Published on 04/12/2022 à 14h00 following a purchase from 21/11/2022

In the end I can still use it, but the product is not the same as the photos used in the ad. At least the "hollow-fiber" inner lining is only on the chest and back when the photo shows it also on the thighs.

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Response from Mundo-Surf Published on 07/12/2022

Hello Giovanni. Thank you for your order and your comment. We apologize for the error in the description of this product in our online store. It has been corrected. We hope you continue to enjoy your neoprene. Best regards Ignacio, customer service manager.

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DORA P.

Rating: 4 out of 5

Published on 21/11/2022 à 17h49 following a purchase from 11/11/2022

very good service and management. thank you

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Manu A.

Rating: 3 out of 5

Published on 10/11/2022 à 20h16 following a purchase from 28/10/2022

They didn't knock on the door or ring the bell, they phoned (literally one second), and immediately the package was ready to pick up at the pick up point.

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Antonio M.

Rating: 2 out of 5

Published on 30/10/2022 à 13h39 following a purchase from 20/10/2022

The invention is a very old one and I am not at all happy with it.

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Response from Mundo-Surf Published on 10/11/2022

Hello Antonio and thank you for your order. I'm sorry to hear that you didn't like the leash. As we talked on the phone, we will proceed to change your leash for another one that you like better. Thank you! Ignacio, Customer Service Manager.

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Justen R.

Rating: 4 out of 5

Published on 20/10/2022 à 12h11 following a purchase from 07/10/2022

This is the second board I've bought from mundosurf. The first time it took much longer than estimated, but this time it arrived on time and in good condition. Thank you!

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Jairo G.

Rating: 3 out of 5

Published on 11/09/2022 à 15h27 following a purchase from 30/08/2022

The transport company GLS, should advise the estimated day of arrival and specify a time range of less than 4 hours.

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adam mario P.

Rating: 3 out of 5

Published on 01/09/2022 à 16h23 following a purchase from 31/07/2022

Lack of instructions on resin working times and mixing percentages

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Response from Mundo-Surf Published on 02/09/2022

Hi Mario, in our blog you will find many tutorials and videos on how to use the resin: https://www.mundo-surf.com/blog/category/shape/ Greetings, Sebas