Customer reviews of Mundo-Surf

very good service and management. thank you

They didn't knock on the door or ring the bell, they phoned (literally one second), and immediately the package was ready to pick up at the pick up point.

The invention is a very old one and I am not at all happy with it.

This is the second board I've bought from mundosurf. The first time it took much longer than estimated, but this time it arrived on time and in good condition. Thank you!

The transport company GLS, should advise the estimated day of arrival and specify a time range of less than 4 hours.

Lack of instructions on resin working times and mixing percentages

The shipment, which was supposed to arrive in 24/48 hours, took a long time to arrive.

Very nice and fast delivery item!
You can keep on tracking your order!

My order shipment needed several days, after it was shipped I was not provided a tracking number. Tried to call support and stayed in the waiting queue for over 10 minutes without anyone picking up or later returning the call. Finally got the tracking number via chat. Parcel stayed stuck midway for over a week, I am still waiting for any information from mundo-surf on when this will be delivered.

I received another color of the order.

buying transaction worked. however, the page is badly designed; besides the lack of a proper english version; like for example: I write this review while all text is in spanish and not even a button for an english version. Also, after I did the payment, the next page I arrived had some random text but no order confirmation, no order number, etc... which is pretty distressing as an online buyer

Since I placed the order on July 7th, it has not arrived yet.

Very fast, thank you

Very competitive prices, fast shipping, unfortunately the worst customer service I have ever seen online. Board arrived damaged, I reported the problem immediately but (useless) solution came after slow, exhausting and unprofessional chats. I finally asked for a refund. Beware that if you do not pay with paypal the shipping is at your expense. Tip: if there are problems the fastest solution is to change the product instead of sending replacement parts on new products.

FAST AND RELIABLE SERVICE

Fast delivery and perfect product.

Would of been good it one of the two boards didn't have the nose broken in transit. Filled out the damaged goods form but never heard back.

Very fast delivery and perfect products!

I bought 6 m. of s-glass fiber (almost 60) and you have sent it folded in 4, so the corners have already been marked on the fiber. In addition, when I opened it to roll it on a tube (which is how other stores send it) I found small traces of something that looks like rolling tobacco in several areas along the 6 m cloth. The truth is that I have been disappointed.

The site works well, delivery without problems. Customer service very correct and very happy overall.

Very fast and everything correct.

Good

I only give you 2 stars for two reasons. First: you waited until the last moment to ask me for the nie when there was a whole week to do it and as you caught me working I could not answer in time and the delivery was delayed for a whole week. Second: You have put the microspheres that comes in a very thin plastic can together with the resin canisters and fiber. With the blows of the transport the pot of microspheres has broken and has been emptied inside the cardboard. without counting that I have lost some years of Life when opening the cardboard by the cloud of microspheres that came out but the 4 meters of fiber are completely full of microspheres and of course it is everywhere except inside the pot that is broken.
It would have been enough to use the same bubble wrap with which you have wrapped the catalytic converter. I am sorry but between the two things it did not look professional to me. I will continue to order from you but only out of necessity because there are very few stores that sell building material and that ship in the Canary Islands.

Vale o pessoal quer surfe.

The delivery times are good.

fast and accurate shop

Everything arrived well and fast, and the products were just as explained on the website.

Perfect... The Fifth Star is for the Lord

Fast delivery and truthfulness in the product.

Punctual! but the package was damaged and poorly protected. Contents in good condition.

Shipping takes a few days

All very good except the product does not meet the description.

Fast purchase, super fast delivery the website very well, but through the application I had some problems at the time of processing the order.

Overall good.

Recommended. They keep you informed by email at all times about the order. The shipment took 24 hours longer than expected, but arrived in time for Christmas, so I'm happy.

The product (neoprene) is of high quality, typical of Oneill.
On the negative side, you are inundated with emails about the status of the order without necsity, in addition to arrive after 3/4 working days of having made the payment / order. I think 48 hours would be fine for a national shipment, from experience in other online surfshops like surfmarket.

Fast and efficient delivery. Products as described.

This is the second time I have bought from this store and I will surely buy again.

Everything perfect, except for the shipping that took ONE MONTH instead of 7/10 days as the website said.

They have missed the delivery date by advertising in stock something they did not have.