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C
Rating: 3 out of 5
Of the shape kit I ordered, there was neither the fiber nor the boxes I wanted and they had to change them for others because of the stock, the rest was correct.
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 186 published reviews
Summary of reviews
Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Package too fragile for the distance travelled. GLS had to recollect
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C
Rating: 3 out of 5
I made the order in the app of surfboard NSP 6'6 turquoise color, I made the order on Friday and the following Tuesday the status of my order did not change, then I decide to call Mundo-surf and they tell me that my board does not appear (after the elapsed time nobody contacts me) the solution that is given to me is to change size 6'4 and white and blue color with what I agree to accept the change, being the board that I paid something cheaper is not credited to me or have detail for the inconvenience caused. From here on I had no more problems and I received the board correctly.
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Response from Mundo-Surf
Good morning Antonio and sorry for the inconvenience, We had an inventory error, and the board you ordered was not in stock, hence the delay of 2 days to detect the problem, offer you a solution, and send the board. I hope you are enjoying your new board, Regards Sebas Customer Care
C
Rating: 4 out of 5
Good sales and customer service.
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V
Rating: 2 out of 5
Promise delivery in 48 hours and take it does a week. Had the part still needed on vacation and was then already home, unfortunately a waste of money.
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Response from Mundo-Surf
Hi Ute, Please note that delivery to Italy with your chosen carrier GLS takes 3 to 5 business days. Your order was placed on September 27 at 15:01 and shipped on September 28 at 12:23 for delivery on October 4 at 13:20. Or 4 business days transportation. Regards, Sebastian customer service representative.
V
Rating: 2 out of 5
Waht a pity, fins arrived broken, probabely not your fault
Response from Mundo-Surf
Hi Hans and sorry for the inconvenience,
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian
C
Rating: 3 out of 5
Good afternoon, The information with the product are not the indicated ones. It would be good to improve in that aspect. Regards
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C
Rating: 3 out of 5
Fast shipment, but every time worse quality. The resin bottles come as if they were paint, without a cap with which to dose.
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Response from Mundo-Surf
Good morning Adrian, The 1kg resin pots with wide lid are more comfortable because they allow you to use more of the content. With the narrow mouth always remained resin at the bottom of the pot that was lost. This is why we now use a wide lid.
In the 5kg jars, we have a hybrid lid, both narrow mouth to go comfortably dosing the resin, as wide lid to take advantage of it until the last drop of resin. Greetings, Sebas
In the 5kg jars, we have a hybrid lid, both narrow mouth to go comfortably dosing the resin, as wide lid to take advantage of it until the last drop of resin. Greetings, Sebas
C
Rating: 4 out of 5
All good, there was an error for an article that was not updated but they solved it perfectly and sent this one that I just released and it is very good. Too bad they promised to send a small gift for the mistake and the inconvenience that in the end they did not send.
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C
Rating: 3 out of 5
The delivery company MRW contacted me in the morning of 09/09 to deliver the package, but the box was so damaged that microfibers were coming out everywhere. MRW wrapped the package in a transparent film to hide the defect, but it was too visible. I did not accept it in this state and I am waiting to receive a new package in normal conditions. All previous purchases from Mundo Surf have been perfect and I recommend but do not recommend MRW.
MRW never again!
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MRW never again!
A
Rating: 3 out of 5
Hello, I have received the package, but it does not correspond to my board. So, I've sent you back a parcel, with tracking, and hope to get my refund following your satisfied or reimbursed charter.
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C
Rating: 3 out of 5
The order has arrived in perfect condition, and the board I ordered that was custom made came perfect. The only negative are the delivery times. I ordered in May and it arrived in early September.
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C
Rating: 4 out of 5
Satisfeito, no entanto, achei os gastos de envio bastante caros tratando-se de um produto com valor de cerca de 800 eur. Penso que teve a ver com o seguro de transporte.
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C
Rating: 2 out of 5
They have charged me for a product that they did not have in stock, obviously I had to place a new order and they have not let me enjoy the discount coupon for being the first purchase, even spending more money than in the initial order.
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Response from Mundo-Surf
Good morning Marcio, Effectively we should have deleted the voucher that you used in your first purchase that was canceled, so you could have enjoyed it in your second purchase, we apologize for the error. We have sent you by email a discount code so you can apply it on your next purchase. Regards Sebas Customer service
V
Rating: 2 out of 5
Shipment was extremely long while supposed to be 5 to 10 working days, it took me double the time to receive my board eventually...
Response from Mundo-Surf
Hi David,
We are sorry for the delay on the delivery of your surfboard. European delivery for surfboard are usually 5-6 business day, but for Ireland it's a bit longer, as it's an island. We hope you are now enjoying your new surfboard!
Regards,
Sebastian
Customer service
We are sorry for the delay on the delivery of your surfboard. European delivery for surfboard are usually 5-6 business day, but for Ireland it's a bit longer, as it's an island. We hope you are now enjoying your new surfboard!
Regards,
Sebastian
Customer service
C
Rating: 4 out of 5
Very easy to order, good customer service and fast shipping and delivery.
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C
Rating: 4 out of 5
Reliable products and fast delivery
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C
Rating: 2 out of 5
They do not meet the delivery times stated on their website and do not report the status of the order unless you write to them (they took more than 12 weeks on an order that would be in 4-6 weeks). In addition, the finish has some little defect (with the time they have taken to make it and deliver it they should have checked it). I won't exchange it or ask them to fix it because I'm afraid they will take 3 months to bring it to me again....
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Response from Mundo-Surf
Hi Lola, This board has an estimated production time of 4-6 weeks, but with the pandemic of Covid delays may arise depending on the factory and its workers who like all of us are exposed to it, apart from the arrival of raw material that is complicated by transport around the world.
This, we explain in detail in each email confirmation of surfboards to warn you always delego and on the web in the section Information Covid 19. On the finish, you can contact us and clarify if there is a problem and solve it. Greetings and good waves. Ignacio Responsible after-sales service
This, we explain in detail in each email confirmation of surfboards to warn you always delego and on the web in the section Information Covid 19. On the finish, you can contact us and clarify if there is a problem and solve it. Greetings and good waves. Ignacio Responsible after-sales service
C
Rating: 4 out of 5
It is the first time I buy online and they charge me for shipping and transport costs, otherwise everything is fine, the store seems to me very complete.
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C
Rating: 4 out of 5
Good
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C
Rating: 4 out of 5
The shipment was not given within the dates, it arrived within 5 days which is not so serious. The board arrived in perfect condition and very well packed. I will repeat, in fact since the purchase and this review I made two more orders, which were smaller. And those did arrive on the dates indicated.
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C
Rating: 4 out of 5
all good, except for the logistical status in the waiting area
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C
Rating: 3 out of 5
Value recommended but could be a little lower
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A
Rating: 4 out of 5
There was a problem with the size of the combination and returning the product is not very simple. But customer service is very helpful
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C
Rating: 4 out of 5
Well
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C
Rating: 3 out of 5
I placed an initial order, and later (a few minutes later) I wanted to place an additional order. Both orders totaled more than 100, which led me to start a conversation in the web chat with a person from mundo surf who assured me that that same afternoon they would cancel my order in order to start another order that would allow me to exceed the minimum amount for shipping costs. Nobody cancelled my order, the initial order that I wanted to cancel arrived at my address, and therefore I paid for shipping costs that I could have saved.
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C
Rating: 4 out of 5
Good shipping service. Fast and the contents arrived in perfect condition.
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C
Rating: 4 out of 5
I miss an explanatory booklet with basic instructions for mixing quantities mainly. In addition, some basic application instructions would be a plus.
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C
Rating: 3 out of 5
Encomendei e paguei na hora com cartão e por problemas vossos o pagamento só foi confirmado dias depois. Prazo de entrega não foi cumprido. Pode ser que para a próxima corra melhor.
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C
Rating: 4 out of 5
I had to contact them by phone and the person who attended me was very kind and direct.
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C
Rating: 4 out of 5
It has a wide range of items, but not always in stock.
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C
Rating: 3 out of 5
I am waiting for the resolution of a problem with a shipment. Some of the product spilled and I was left with half an empty bottle.
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V
Rating: 4 out of 5
Great team and support
C
Rating: 4 out of 5
Not bad.
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C
Rating: 4 out of 5
Perfect, fast service and very correct attention.
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A
Rating: 2 out of 5
great!
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Response from Mundo-Surf
Hi Arnaud, Shipping costs start at 8.90 for France and are free from 149. But for Martinique, you have to cross the Atlantic, which means extra costs that we can't afford. You're living in paradise, but that still has its drawbacks when shopping in Europe! Sincerely, Sébastien Customer Service Manager
C
Rating: 4 out of 5
The payment method was defaulting to a finance company should change that, otherwise all good.
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V
Rating: 4 out of 5
everything fine. Delivery processing and product good quality. Just does not quite correspond to the color of the picture.is darker
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C
Rating: 4 out of 5
All very well
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A
Rating: 4 out of 5
Efficient and responsive, your team enabled me to recover my equipment very quickly on the other side of the world! Gracias The only problem was that the invoice did not correspond to the exact amount of the purchase excluding tax, which meant I had to pay a surcharge when I got home...
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