Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 186 published reviews
5 4 524 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

Reviews 2, 3 and 4 stars

Reset filters
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/12/2020
The board is great but it has taken two and a half months to arrive.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 10/02/2021
I have shopped here several times, I really like their fast delivery.
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 06/02/2021
one bottle came with a broken cap, but no other problems.
Translated reviews
V
Verified buyer
Rating: 3 out of 5
following a purchase from 04/02/2021
The customer support was great, but it was really disappointing when I received my package with the fins. The package was ripped, the fins were really dirty and it looked like I just bought something in second hand instead of a new pair of fins.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 03/02/2021
Very nice in the attention. But the web filter does not show well what is really there. Also there was not much in stock. And finally they took more days for delivery. Bad luck with this purchase
Translated reviews
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 31/01/2021
It took a long time for my order to arrive.
Translated reviews
Response from Mundo-Surf
Hi Robin, indeed, 2 packages were sent and one was lost, having to send the material again. We apologize for the inconvenience caused, Greetings, Sebas
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 16/10/2020
Well, I've been waiting for about 4 months for the surfboard, I ordered it in October 2020 and I didn't receive it until February 2021.
Translated reviews
Response from Mundo-Surf
Good morning Paco, Sorry for the delay, we had to receive the tables at the end of December, and have been delayed until the end of January. Greetings Sebas,
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 11/01/2021
Service and shipping are the best I've seen. Very close and friendly customer service, I recommend this store 100%.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2021
Já comprei por diversas vezes nesta plataforma e esta foi a que demorou mais tempo a ser entregue
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 08/01/2021
Arrived 1 day later than expected, otherwise everything perfect!
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 05/01/2021
all good, fast shipping and no problems
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 22/10/2020
The manufacturing of the board took quite a bit longer than said on the site, but the board came out nice
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 19/12/2020
The navigation is very intuitive and the customer service is unbeatable.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 25/12/2020
Great, I would give it a very good, if they had sent me the tracking number of the package, without the need to ask for it. But the rest is great.
Translated reviews
C
Compratore verificato
Rating: 4 out of 5
following a purchase from 26/12/2020
Excellent service. Only flaw the packaging could have been definitely more protective. Otherwise all ok!
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 24/10/2020
Correct without further ado.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 22/12/2020
All very well except one of the items that did not arrive, the order took only six days to reach me in the Canary Islands being in Christmas time. The only problem was that I forgot one of the items that did not arrive.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 19/12/2020
all ok
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 07/10/2020
Lack of feedback regarding the recall of the product. Compensated by the response via whatsapp.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 11/12/2020
Fast delivery
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/12/2020
Efficient
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 09/12/2020
All good, good customer service, delivery on time.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 06/12/2020
I don't give it 5 stars because the navigation through the App is complicated and it lacks some information about the orders that appears in the wwb.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 29/11/2020
Medium/bom . Only the return of the 70 of the Fcs2 template was missing...:(. I am waiting for the return of the value 70.
Translated reviews
V
Verified buyer
Rating: 3 out of 5
following a purchase from 03/12/2020
Online customer service needs improvements. The tracking number for my package was missing from my order and i tried to reach support using the built-in message system on the website and whatsapp as well with no sucess. Ultimately i decided to phone (international call) and the tracking number was provided promptly. Otherwise everything went OK, received my package fast and as expected.
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 04/12/2020
All good in general
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 25/11/2020
Good assortment and prices, the order took a little while, I guess because of the dates, but overall very good.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 27/11/2020
The application is easy to use. Good overall.
Translated reviews
V
Verified buyer
Rating: 2 out of 5
following a purchase from 25/11/2020
I ordered 5 pack of wax and I only received 4 of it
Response from Mundo-Surf
Hi Victor,
I am sorry for the mistake, we will refund you one wax,
Regards,
Sebastian
Customer service
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 12/10/2020
The delivery took as long as expected, the service was very good.
Translated reviews
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 10/11/2020
Ho ordinato 3 diversi surfskate, più di 900 di spesa, (notare nessuno sconto sulla consegna pur con una spesa elevata); sono arrivati 2 skate uguali per errore.
Disponibili e celeri nel ritiro di quello sbagliato ma aspetto che mi spediscano quello giusto solo dopo che ricevono quello ritirato (non si fidano?).
Grande disagio per il ritardo perché era un regalo, ovviamente arriverà quello giusto troppo tardi...
Translated reviews
Response from Mundo-Surf
Hi Laura, We are sorry for the inconvenience. As soon as the skate comes back, we will send you the Carver Firefly Cx. We apologize again for the inconvenience.Regards Sebastian Customer Service Manager
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 07/11/2020
I live in Tenerife and the shipment took me 17 days. I am sure that this complaint can be fixed for the next shipments OR in case of non-compliance with the delivery period it will be pleasantly compensated.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 11/11/2020
Buono
Translated reviews
V
Verified buyer
Rating: 2 out of 5
following a purchase from 11/11/2020
Delivery ist stated 1day. Major factor for order. Took a week!
Response from Mundo-Surf
Hi Charlotte and thanks for your feed back,
Please note that the 24 hours delivery is available for Spain. Delivery to Germany is 2-3 days with GLS,
Regards
Sebastian
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/11/2020
The page takes a long time to load.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 06/11/2020
....
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 08/11/2020
Always on the basis that I am very happy and I will repeat with this store. The attention very well and fast shipping but I would have liked a closer treatment. The experience has seemed to me closer to buying on Amazon than in a small store. If Covid allows me to do so, I will go in person the next time I buy.
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 21/10/2020
Arrived very quickly
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 18/10/2020
Non ho potuto acquistare per mancanza taglia. Ma ho ricevuto subito il rimborso!!! Grazie
Translated reviews
C
Comprador verificado
Rating: 4 out of 5
following a purchase from 17/10/2020
Positive experience, high shipping costs compared to the value of the order. Excellent customer service
Translated reviews
We use cookies for audience measurement and improving user experience.