Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 187 published reviews
5 4 525 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

Reviews 2, 3 and 5 stars

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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 13/08/2017
Everything was great and on time!
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 14/08/2017
very fast and as expected
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 10/08/2017
Perfect.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 01/08/2017
The website is very intuitive and everything is easy. The order arrived the next day and without any problem. Great store and great professionals.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 10/08/2017
Very good.constant information and the product arrived fast and in perfect condition.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 10/08/2017
Very pleased
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 05/08/2017
Excellent product and service. A 10 for Laura, the virtual assistant.
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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 08/08/2017
I paid about 25 euros more for insurance and special packaging (which was a simple cardboard box. Besides I was guaranteed delivery in 24-48 hours, and it took a couple of days more. Sincerely I will think again to buy again via online. The product met all the features and expectations.
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Response from Mundo-Surf
Good morning Juan, 24.90 is the normal price of the shipping costs of the surfboard you bought, it is not a supplement, as all surfboards must travel with insurance and special packaging. Regarding the deadline, you placed your order on August 8 at 13h13, being after 12h30, it left as scheduled the next day, the 9th, and on the 10th at 16h43 they tried to deliver it to you. As there was no one at your address, Sending contacted you and arranged with you to deliver the next day, the 11th. Your package was delivered on the 11th at 16h48. I am sorry that you are disappointed by our service, but please note that the 48 hours deadline has been met, which could have been 24 hours if it had been delivered the first time, on the 10th.
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 09/08/2017
Well
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 27/07/2017
Perfect Spot
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 08/08/2017
Very fast shipment
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 05/08/2017
what to expect
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 07/08/2017
Hello , Great variety of products tailored , interesting prices and fast delivery : very satisfied , recommend
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 04/08/2017
Surf life??????
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 02/08/2017
2nd order... there must be a reason ;)
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 15/07/2017
Excellent quality product and very fast shipping. Very happy with my purchase.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 31/07/2017
Superb delivery on time and on time
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 01/08/2017
Very well the whole process. Easy purchase and detailed order status information at all times.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 01/08/2017
Perfect. No problems at all. As expected
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 30/07/2017
Very good
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 17/07/2017
As specified. I was confused when I ordered it and they modified it without any problem. And at the same price, it was not the same amount but I appreciate the detail and your speed.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 18/07/2017
The purchase on the web without problems. The item was well packaged and in perfect condition. I do not put 5 stars as the 24hours shipping took a week to arrive. More than five calls to the shipping company, a 902 by the way, at my expense.
I will buy again but I hope they improve the shipping or if not I will choose another shipping method when purchasing.
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Response from Mundo-Surf
Hi Enrique, Thank you for your comment, we passed your comment to the shipping company to find out the reason for the delay.
C
Comprador verificado
Rating: 5 out of 5
following a purchase from 21/07/2017
Very fluid
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 24/07/2017
Good service and everything correct
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 26/07/2017
Excellent service, fast delivery, customer service available.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 20/07/2017
It is good, but they had a glitch in the shipment, they forgot the keels, although they sent them immediately.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 18/07/2017
Perfect
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 16/07/2017
Everything perfect Fast Good price great payment method
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 25/07/2017
Dana ok
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 21/07/2017
Very good service.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 22/07/2017
Everything was correct and the delivery was very fast.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 25/07/2017
Just what I expected. It is of good quality. Although the web price then add the vat and ends up coming out for about 40. And the shipping took two days.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 13/07/2017
Super, very good value for money, organization and information parfaites.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 08/07/2017
Everything was correct and on time. Very good
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 11/07/2017
Nikel
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A
Acheteur vérifié
Rating: 5 out of 5
following a purchase from 11/07/2017
Company that listens to its customers. I was informed of the status of my order at all times. Great service.
Too bad GLS didn't take into account the residence's portal code (which I had specified at the time of purchase) and I had to wait for a second delivery to get my parcel.
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 11/07/2017
good treatment and very fast delivery
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 07/07/2017
Recommended online store
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 02/07/2017
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 02/07/2017
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 02/07/2017
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 02/07/2017
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C
Comprador verificado
Rating: 5 out of 5
following a purchase from 09/07/2017
Fast, easy and reliable.
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