Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Several months of waiting, when delivered not the right color and therefore all the inconvenience of returning the wrong board and the time lost in various contacts, then again several months of waiting... I ask for a commercial gesture and when the right board arrives, a low-quality pad received as compensation... While I had requested a transport cover and other accessories and stickers. Frankly, it is a lack of consideration for the customer!! (I remain polite but do not think otherwise) I absolutely do not recommend this company
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Response from Mundo-Surf
Hello Xavier,
Thank you for taking the time to share your feedback, even though we are sincerely sorry to read about your experience.
Indeed, there was a color error at the factory on your surfboard. As soon as we noticed it, we immediately restarted the production to deliver you the right board as soon as possible. We fully understand the frustration this may have caused, especially with the delays and exchanges involved.
Regarding the commercial gesture, the pad (grip) sent as compensation is a model from recognized and high-end brands like FCS or Channel Islands, used by many surfers for their quality and reliability. We are sorry if this did not meet your specific expectations (cover, accessories, stickers), it was not our intention to disappoint you.
At mundo-surf.com, we place great importance on customer satisfaction, especially for orders of technical surf equipment like boards. In your case, we did our best to quickly correct the error and finalize the delivery under good conditions.
We understand your dissatisfaction, but we also find your rating a bit harsh considering the solutions provided and the material ultimately received.
In any case, we remain at your disposal if you wish to discuss directly to clarify certain points or find an additional solution.
Sportingly
J
José C.
Rating: 2 out of 5
following a purchase from 26/03/2026
Waiting for them to send me resin in good condition, they are giving me trouble for a simple kg that is yellow and does not remain transparent.
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Response from Mundo-Surf
Hello Jose,
As we have explained to you by email, the slightly yellowish or greenish tint of the H72-UV resin in liquid state is completely normal. This type of resin is not completely transparent until it hardens, at which point it becomes fully transparent.
This is a usual behavior of the product and does not indicate that it is in bad condition.
A
Alessandro C.
Rating: 2 out of 5
following a purchase from 18/03/2026
I did not receive any information about the shipment until I requested it. All the items received had the packaging highly damaged. Both the wax, the Finn, and the leash.
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Response from Mundo-Surf
Dear Alessandro,
On March 18, we sent you the tracking of the shipment. With this link, you should be able to follow the progress of your order.
We are sorry if the packaging did not arrive in perfect condition and if some products were damaged. We invite you to submit a request through the complaint form for transport available on our website, so we can proceed with the compensation provided.
Thank you for your understanding.
S
Sam E.
Rating: 2 out of 5
following a purchase from 22/10/2025
Received wrong product. Return and refund process too lengthy. WhatsApp help slow in responding
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Response from Mundo-Surf
Hello Sam,
We are truly sorry for sending you the wrong product and thank you for your patience. We want to assure you that we will correct this mistake immediately so that it does not happen again.
We have always been in contact when you wrote to us and, according to our return policy, we normally have to wait to receive the product at our facilities before issuing a refund. However, since this is our mistake, we will proceed with the refund immediately without waiting for the return of the product. We hope this resolves the situation and remain at your disposal for any further questions.
Thank you for your understanding.
The Mundo-Surf team
H
Harry D.
Rating: 2 out of 5
following a purchase from 04/10/2025
I asked a question about returning / exchanging a purchase four days ago and I still don't know what to do to be able to exchange
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Response from Mundo-Surf
Hello Harry
We apologize for the confusion. We did not see your message about the return because it was in the same email thread as your request for the invoice with different details. We thought it was about the same subject. Sorry for that.
We have now sent you all the information by email to carry out the exchange of the wetsuit, so you can arrange this without any problems.
Thank you for your patience and understanding!
Ignacio from customer service
J
Jose G.
Rating: 2 out of 5
following a purchase from 19/09/2025
The product arrived late, there were 2 failed deliveries at home when there were people at home both times, then on the third attempt the iron arrived with a huge hole, I mentioned it to customer service who reacted quickly, but the same model was no longer available, I chose another very similar one, which had a difference of 16 euros, which I had to pay, I told customer service not to charge the difference, which is very small and would be an elegant gesture after a very bad shopping experience! The advice was not accepted, personally the 16 euros mean absolutely nothing to me, but it would have changed the shopping experience!
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Response from Mundo-Surf
Hello Jose and thank you for your order. We can see that indeed there were two unsuccessful delivery attempts and yes, the third one succeeded.
Regarding the complaint, it was handled on the same day of the complaint and the problem was resolved very quickly by both parties, we hope everything has been resolved.
Regarding the price difference of 15€ for the model change, we could not absorb it since being such an economical bodyboard means that those 15€ are almost our profit margin.
We hope you understand.
Best regards.
Ignacio from customer service.
C
Carlo G.
Rating: 2 out of 5
following a purchase from 14/04/2025
Returns leave much to be desired. You should generate shipping labels.
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Response from Mundo-Surf
Hello Carlo,
Thank you for sharing your opinion. We are sorry that the return process did not meet your expectations. Although we currently do not generate return labels, we have a very flexible return policy: we offer 100 days to return a product, far beyond the 14 days required by law.
To make a return, you just need to send us the product with the carrier of your choice — it can be Correos or another company that is more convenient for you.
We appreciate your feedback, which helps us continue to improve. If you need any assistance with your return, please do not hesitate to contact us.
Best regards,
Sebas
C
Carl-Hugo M.
Rating: 2 out of 5
following a purchase from 20/03/2024
Stop using GLS immediately, they are ruining your reputation.
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Response from Mundo-Surf
Hello Carl-Hugo and thank you for your order. Your delivery was slightly delayed due to the weekend and the Easter holidays when no deliveries were made. We assure you that it will go more smoothly next time.
Yours sincerely, Ignacio from Customer Service.
J
Jose Luis G.
Rating: 2 out of 5
following a purchase from 11/12/2023
It has nothing to do with the reality of the size of the booties I ordered with what it should have been.
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Response from Mundo-Surf
Hello Jose Luis and thank you for your order. You should keep in mind that a bootie is not like a shoe. A bootie at first glance looks smaller as if it were a sock, but once you try it on it will give way and adapt to your foot. This also happens with wetsuits, which must be very tight so that when you enter the water does not create water pockets.
Anyway if it is not your size, you can send it back and we will exchange it for the size you need.
Best regards.
Ignacio from customer service.
C
cristina F.
Rating: 2 out of 5
following a purchase from 20/12/2023
I paid 25€ extra to receive the package by Christmas as per the info during payment and instead it arrived on the 28th.I requested a refund and they did not consider me!!! Congratulations!!!
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Response from Mundo-Surf
Hello Cristina and thank you for your order. Your order was shipped to Italy with a 2-3 day express service with UPS. Taking into account that it was shipped on Thursday, December 21, it was delivered on the third business day. However, because December 23, 24 and 25 were holidays, delivery was not possible. Receiving it before Christmas in Italy was not possible because we do not have 24-hour shipping.
We apologize for the inconvenience.
Sincerely, Ignacio from customer service.
W
william F.
Rating: 2 out of 5
following a purchase from 25/10/2023
The order did not arrive on time and also arrived incomplete, I spoke to them by whatsapp and sooo they told me that they looked in the cameras and the product was sent asleto and did not give me options to make a claim, my question is that if I go back to make a purchase I will return incomplete again??
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Response from Mundo-Surf
Hello William and thank you for your order. As we have commented by whatsapp, we can see that according to our product scanning system 5 wax tablets were sent. But as you keep claiming that only 4 have arrived, we have refunded one of the tablets so that everything is correct.
We hope this has been solved.
Best regards!
Ignacio from customer service.
K
Kateryna H.
Rating: 2 out of 5
following a purchase from 22/09/2023
The wetsuit I ordered was broken, so I checked with an agent on the site to see if there was a possibility of exchanging it. He said the warranty request would be resolved within a week. So I requested it. It's been over two weeks now and I still don't know if I'll be able to exchange it while the time passes in which I'll be able to return the suit.
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Response from Mundo-Surf
Hello Kateryna and thank you for your order. We claimed your warranty on October 2 with the brand when we received it from you. On the 3rd we request new photos for the brand. On October 16th the brand confirmed the warranty and sent us a credit note as we did not have another suit to replace it. On the 20th we picked up your suit at your home and on the 27th you asked us that you would prefer a refund and we did so.
We hope everything has been clarified.
We will be here whenever you want and we will be happy to assist you.
Ignacio from customer service.
X
Xabier G.
Rating: 2 out of 5
following a purchase from 08/08/2023
I have not received a satisfactory response to, for me, a defect in the material of the leash purchased, which broke after four days of use.
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Response from Mundo-Surf
Bonjour Xabier,
Nous sommes désolés que la marque ne couvre pas votre laisse sous garantie. Les ruptures du câble ne sont jamais couvertes, car il ne s'agit pas d'un défaut de fabrication. Les ruptures à cet endroit sont dues à l'utilisation ou à une petite coupure du câble qui finit par se rompre lorsque la laisse est tendue.
Remarques,
Sébastien
J
Jose S.
Rating: 2 out of 5
following a purchase from 03/08/2023
Assuming that the online store is focused on surfing and assuming that the people who work for the company are professionals in their work because they practice or at least know the sport I do not understand how they can send a high-end wetsuit folded in rectangular folds and stuffed in a cardboard box just over a span wide / long. The wetsuit has been permanently marked without having been used and the neoprene will end up suffering in those areas.
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Response from Mundo-Surf
Bonjour José,
Nous sommes désolés pour la gêne occasionnée, nous en avons tenu compte et les shorties sont également envoyées dans notre boîte spéciale pour combinaisons, qui est beaucoup plus grande que celle que vous avez reçue. Ne vous inquiétez pas des plis dans le néoprène, ce n'est que lors du stockage, où ils sont pliés en 2 ou 3. Ces plis disparaissent lorsque la combinaison est suspendue et n'affectent pas sa durée de vie.
Merci beaucoup,
Sebas
Responsable du service clientèle.
M
Miguel S.
Rating: 2 out of 5
following a purchase from 20/06/2023
It is still in customs
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Response from Mundo-Surf
Bonjour Miguel, je vois que vous avez reçu votre commande le 15 juillet, nous l'avons envoyée le 22 juin. Dans les îles Canaries, nous dépendons des douanes, et les délais de livraison sont parfois plus longs, désolé. Cordialement, Sebas
S
Sofia C.
Rating: 2 out of 5
following a purchase from 31/03/2023
The product does not correspond to the image. The sticks almost do not leave any color, different from the color advertised on the packaging.
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Response from Mundo-Surf
Hi Sofia and thank you for your request. Thank you for letting us know about the actual color of the sunscreen and we have already updated the image in our online store so that the actual color is reflected. Sincerely, Ignacio from Customer Service.
G
Giovanni M.
Rating: 2 out of 5
following a purchase from 21/11/2022
In the end I can still use it, but the product is not the same as the photos used in the ad. At least the "hollow-fiber" inner lining is only on the chest and back when the photo shows it also on the thighs.
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Response from Mundo-Surf
Hello Giovanni. Thank you for your order and your comment. We apologize for the error in the description of this product in our online store. It has been corrected. We hope you continue to enjoy your neoprene. Best regards Ignacio, customer service manager.
A
Antonio M.
Rating: 2 out of 5
following a purchase from 20/10/2022
The invention is a very old one and I am not at all happy with it.
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Response from Mundo-Surf
Hello Antonio and thank you for your order. I'm sorry to hear that you didn't like the leash. As we talked on the phone, we will proceed to change your leash for another one that you like better. Thank you! Ignacio, Customer Service Manager.
Z
Zlatko E.
Rating: 2 out of 5
following a purchase from 22/07/2022
My order shipment needed several days, after it was shipped I was not provided a tracking number. Tried to call support and stayed in the waiting queue for over 10 minutes without anyone picking up or later returning the call. Finally got the tracking number via chat. Parcel stayed stuck midway for over a week, I am still waiting for any information from mundo-surf on when this will be delivered.
Response from Mundo-Surf
Hi Zlatko, We are dealing the issue with UPS. They are investigating the case to figure out if the parcel have been lost or if they can find it. Sorry for the inconvenience, Sebastian
E
Evgenia Z.
Rating: 2 out of 5
following a purchase from 16/07/2022
I received another color of the order.
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Response from Mundo-Surf
Good morning Evgenia, Our shipping control system tells us that the right color has been shipped, i.e. black. If this is not the case, please send a picture of the product to [email protected], so we can fix it. Regards, Sebas
L
lorenzo D.
Rating: 2 out of 5
following a purchase from 27/06/2022
Very competitive prices, fast shipping, unfortunately the worst customer service I have ever seen online. Board arrived damaged, I reported the problem immediately but (useless) solution came after slow, exhausting and unprofessional chats. I finally asked for a refund. Beware that if you do not pay with paypal the shipping is at your expense. Tip: if there are problems the fastest solution is to change the product instead of sending replacement parts on new products.
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Response from Mundo-Surf
Hi Lorenzo. We verified that the product had a manufacturing defect, I apologize. This is something very rare but can happen from time to time, which is why we are here to fix it. We have already provided a full refund for the product and you can place a new order if you wish. Thank you. I wish you the best.
C
caleb K.
Rating: 2 out of 5
following a purchase from 24/04/2022
Would of been good it one of the two boards didn't have the nose broken in transit. Filled out the damaged goods form but never heard back.
Response from Mundo-Surf
Hi Caleb, We apologize for the inconvenience, but unfortunately we have not received your complete shipping claim. Our shipments are double reinforced with cardboard and bubble wrap, as well as extra reinforcement at the nose and tail. Even so, there are occasions that due to transport a foam can be damaged. All shipments have insurance that covers these situation, but we need the complete shipping claim with pictures to replace the product. Regards,
J
Jose S.
Rating: 2 out of 5
following a purchase from 19/05/2022
I bought 6 m. of s-glass fiber (almost 60) and you have sent it folded in 4, so the corners have already been marked on the fiber. In addition, when I opened it to roll it on a tube (which is how other stores send it) I found small traces of something that looks like rolling tobacco in several areas along the 6 m cloth. The truth is that I have been disappointed.
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Response from Mundo-Surf
Hi Jose. For logistical reasons, the fiberglass we sell is shipped rolled and folded. The fiber becomes translucent when laminated, so the small marks that may appear when handling it will not be noticeable at all on the board. You also have the possibility of buying the resin by the roll, so you have the guarantee that this fiber has not been manipulated, but you will have to buy larger quantities. Regarding the dirt, we appreciate your comment, we have reviewed the work station and the cleanliness of the cutting table so that it does not happen again. Best regards. Ignacio, Customer Service Manager.
P
paolo P.
Rating: 2 out of 5
following a purchase from 21/03/2022
I only give you 2 stars for two reasons. First: you waited until the last moment to ask me for the nie when there was a whole week to do it and as you caught me working I could not answer in time and the delivery was delayed for a whole week. Second: You have put the microspheres that comes in a very thin plastic can together with the resin canisters and fiber. With the blows of the transport the pot of microspheres has broken and has been emptied inside the cardboard. without counting that I have lost some years of Life when opening the cardboard by the cloud of microspheres that came out but the 4 meters of fiber are completely full of microspheres and of course it is everywhere except inside the pot that is broken.
It would have been enough to use the same bubble wrap with which you have wrapped the catalytic converter. I am sorry but between the two things it did not look professional to me. I will continue to order from you but only out of necessity because there are very few stores that sell building material and that ship in the Canary Islands.
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Response from Mundo-Surf
Good morning Paolo and sorry for the inconvenience you have had with your order, Regarding the DNI, we take into account your suggestion to request it as soon as we detect that the customer has not indicated it. Regarding the breakage of the microbillas, please fill out the transport claim form, so that we can offer you a solution, you will find it here: https://forms.gle/KLE57UfD7M8Veud38 Greetings, Sebas Customer Service
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 13/11/2021
I have tried to contact an assistant and have never received a response.
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Response from Mundo-Surf
Good afternoon Auxi, I am sorry that you have not been able to contact us, we do not know what could have happened as we have told you on the phone. I hope you enjoy your order, best regards.
V
Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 27/09/2021
Promise delivery in 48 hours and take it does a week. Had the part still needed on vacation and was then already home, unfortunately a waste of money.
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Response from Mundo-Surf
Hi Ute, Please note that delivery to Italy with your chosen carrier GLS takes 3 to 5 business days. Your order was placed on September 27 at 15:01 and shipped on September 28 at 12:23 for delivery on October 4 at 13:20. Or 4 business days transportation. Regards, Sebastian customer service representative.
V
Verified buyer
Rating: 2 out of 5
following a purchase from 09/09/2021
Waht a pity, fins arrived broken, probabely not your fault
Response from Mundo-Surf
Hi Hans and sorry for the inconvenience,
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 05/08/2021
They have charged me for a product that they did not have in stock, obviously I had to place a new order and they have not let me enjoy the discount coupon for being the first purchase, even spending more money than in the initial order.
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Response from Mundo-Surf
Good morning Marcio, Effectively we should have deleted the voucher that you used in your first purchase that was canceled, so you could have enjoyed it in your second purchase, we apologize for the error. We have sent you by email a discount code so you can apply it on your next purchase. Regards Sebas Customer service
V
Verified buyer
Rating: 2 out of 5
following a purchase from 15/07/2021
Shipment was extremely long while supposed to be 5 to 10 working days, it took me double the time to receive my board eventually...
Response from Mundo-Surf
Hi David,
We are sorry for the delay on the delivery of your surfboard. European delivery for surfboard are usually 5-6 business day, but for Ireland it's a bit longer, as it's an island. We hope you are now enjoying your new surfboard!
Regards,
Sebastian
Customer service
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 12/04/2021
They do not meet the delivery times stated on their website and do not report the status of the order unless you write to them (they took more than 12 weeks on an order that would be in 4-6 weeks). In addition, the finish has some little defect (with the time they have taken to make it and deliver it they should have checked it). I won't exchange it or ask them to fix it because I'm afraid they will take 3 months to bring it to me again....
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Response from Mundo-Surf
Hi Lola, This board has an estimated production time of 4-6 weeks, but with the pandemic of Covid delays may arise depending on the factory and its workers who like all of us are exposed to it, apart from the arrival of raw material that is complicated by transport around the world.
This, we explain in detail in each email confirmation of surfboards to warn you always delego and on the web in the section Information Covid 19. On the finish, you can contact us and clarify if there is a problem and solve it. Greetings and good waves. Ignacio Responsible after-sales service
A
Acheteur vérifié
Rating: 2 out of 5
following a purchase from 15/03/2021
great!
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Response from Mundo-Surf
Hi Arnaud, Shipping costs start at 8.90 for France and are free from 149. But for Martinique, you have to cross the Atlantic, which means extra costs that we can't afford. You're living in paradise, but that still has its drawbacks when shopping in Europe! Sincerely, Sébastien Customer Service Manager
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 31/01/2021
It took a long time for my order to arrive.
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Response from Mundo-Surf
Hi Robin, indeed, 2 packages were sent and one was lost, having to send the material again. We apologize for the inconvenience caused, Greetings, Sebas
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 16/10/2020
Well, I've been waiting for about 4 months for the surfboard, I ordered it in October 2020 and I didn't receive it until February 2021.
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Response from Mundo-Surf
Good morning Paco, Sorry for the delay, we had to receive the tables at the end of December, and have been delayed until the end of January. Greetings Sebas,
V
Verified buyer
Rating: 2 out of 5
following a purchase from 25/11/2020
I ordered 5 pack of wax and I only received 4 of it
Response from Mundo-Surf
Hi Victor,
I am sorry for the mistake, we will refund you one wax,
Regards,
Sebastian
Customer service
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 10/11/2020
Ho ordinato 3 diversi surfskate, più di 900 di spesa, (notare nessuno sconto sulla consegna pur con una spesa elevata); sono arrivati 2 skate uguali per errore.
Disponibili e celeri nel ritiro di quello sbagliato ma aspetto che mi spediscano quello giusto solo dopo che ricevono quello ritirato (non si fidano?).
Grande disagio per il ritardo perché era un regalo, ovviamente arriverà quello giusto troppo tardi...
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Response from Mundo-Surf
Hi Laura, We are sorry for the inconvenience. As soon as the skate comes back, we will send you the Carver Firefly Cx. We apologize again for the inconvenience.Regards Sebastian Customer Service Manager
V
Verified buyer
Rating: 2 out of 5
following a purchase from 11/11/2020
Delivery ist stated 1day. Major factor for order. Took a week!
Response from Mundo-Surf
Hi Charlotte and thanks for your feed back,
Please note that the 24 hours delivery is available for Spain. Delivery to Germany is 2-3 days with GLS,
Regards
Sebastian
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 04/10/2020
In the first purchase, once I had chosen a product I had to change it for another one due to an error made by Almazan, and in the second purchase I was retained double the amount of the purchase in my account due to another error made by who knows who !!!!.
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Response from Mundo-Surf
Good morning Massimo, Sorry for the first order, due to an inventory error we did not have the first skate you ordered. Regarding the second order, you have only been charged once. On the day of the order, the amount of the order is retained in your account, without being charged. After 7 days is when you are actually charged. Regards Sebas Customer Service
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 19/07/2020
Very late in sending the order and no response to the several contacts I made to know the status of the order.
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Response from Mundo-Surf
Hi Patricio, The Slide surfskate sold out for most of the summer, we let our customers make reservations, for shipping at the end of August, as indicated on the web. They can be shipped a few days later, on September 2nd, sorry for the inconvenience. greetings Sebas
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 03/08/2020
I will be able to give my opinion of the Moorish house when I get my money back for the Niki plus expenses. The shipping was super fast
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Response from Mundo-Surf
Hi Juan Jose, Don't worry, when we receive the t-shirt back, we will refund you the 28.00 for the t-shirt, plus the 5.30 for the shipping costs. As for the 9.36 that it cost you to send the t-shirt back to us, PayPal will reimburse you, so it won't cost you anything. We explain it in detail here: https://www.mundo-surf.com/es/info/7-condiciones-generales-de-uso#punto8 Greetings, Sebas
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 08/06/2020
The wetsuit I purchased was not what was sent to me. I am very disappointed
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Response from Mundo-Surf
Hi Joao, could you please send me a picture of the suit to [email protected]? Don't worry, if it's our mistake and you don't like the suit, we'll take it back and exchange it for another one or refund you. Regards Sebas
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