Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 186 published reviews
5 4 524 87% 4 380 7% 3 132 3% 2 50 1% 1 100 2%

Summary of reviews

Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.

2 star reviews

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C
Comprador verificado
Rating: 2 out of 5
following a purchase from 15/05/2020
Customer service is good, but it took a while for my order to arrive.
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Response from Mundo-Surf
Hi Federica, Sorry, with the coronavirus some shipments have taken longer than expected! Regards Sebas
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 08/10/2019
We ordered some keels that were delivered on time but did not come with the screws to attach them and we could not mount them until we got some, that is to say that in my opinion the order was incomplete. Best regards.
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Response from Mundo-Surf
Hi izaskun, the screws never come with the fins. Normally you have the screws on your surfboard, but if not we sell them: https://www.mundo-surf.com/es/materiales-reparar-tablas-de-surf/392-tornillo-de-surf-fcs-metrica-us-8400000131018.html Regards Sebas
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 31/07/2019
The order arrived very late.
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Response from Mundo-Surf
Hi ignacio, sorry for the delay, as we have spoken by mail, we could have gone faster in resolving the problems, Greetings, Sebas
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 18/10/2018
Although they made a point of telling me they were out of stock and it would arrive a few days late, it was delayed quite a bit longer.... I didn't get a chance to take it with me on a planned trip. Overall VERY CONTENT with this site, I always shop with them but this time it went a bit wrong.
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Response from Mundo-Surf
Hello Ermengol and sorry for the delay, we had run out of Solarez, and the distributor was also out of stock. We have taken longer than expected to restock... Best regards and sorry for the inconvenience.
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 05/10/2018
I put that rating because the order I placed had it in stock and it was not. I chose another one and it took me more than three days to arrive.
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Response from Mundo-Surf
Hi Sergio, Indeed, due to an inventory error we have lost 2 days in the preparation of your package, we apologize for them.
These mismatches between computer stock and actual stock are rare, but they happen sometimes, we are sorry for the delay that has involved in your order. Regards Laura
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 13/08/2018
I think they take too long in shipping, ideally 2 or 5 days and delivery of the product one day after payment, thank you.
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Response from Mundo-Surf
Hello Luis Miguel and thank you for your order, the issue of shipping to the Canary Islands is slow if we want to offer an economical and affordable price. To be able to deliver to the Canary Islands in 2-5 days, you have to go through a private carrier and send the goods by plane. Nothing more than DUA is 50, plus at least 40-50 shipping costs. For this reason we do not even offer this option. It is true that the postal service is slow, but for the price it is the most profitable. Regards Laura
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 08/08/2017
I paid about 25 euros more for insurance and special packaging (which was a simple cardboard box. Besides I was guaranteed delivery in 24-48 hours, and it took a couple of days more. Sincerely I will think again to buy again via online. The product met all the features and expectations.
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Response from Mundo-Surf
Good morning Juan, 24.90 is the normal price of the shipping costs of the surfboard you bought, it is not a supplement, as all surfboards must travel with insurance and special packaging. Regarding the deadline, you placed your order on August 8 at 13h13, being after 12h30, it left as scheduled the next day, the 9th, and on the 10th at 16h43 they tried to deliver it to you. As there was no one at your address, Sending contacted you and arranged with you to deliver the next day, the 11th. Your package was delivered on the 11th at 16h48. I am sorry that you are disappointed by our service, but please note that the 48 hours deadline has been met, which could have been 24 hours if it had been delivered the first time, on the 10th.
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 23/05/2017
I was charged for a product that was not in stock. I was also sent an email stating that my order had been shipped. Until I contacted them (and they were slow to respond) they did not inform me of the incident. It was a bad experience because the item in my order was a gift.
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Response from Mundo-Surf
Hi Inigo, We are very sorry for what happened, it was indeed a mistake on our part.
Regards and sorry again for the inconvenience, Laura.
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 28/04/2017
Not exactly the product that I ordered apart came as a phone liner just like the cover of the table and it is not there, so bad this time.
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Response from Mundo-Surf
Hi Juan, this case should come exactly as described and pictured on the website. Can you please send a picture of the product received to [email protected]? Greetings Greetings Laura
C
Comprador verificado
Rating: 2 out of 5
following a purchase from 13/12/2016
I purchased the product with a 24-48h delivery service with a value of that service of 4,30. The order arrived 15 days later. At no time did they contact me to inform me what day my order would arrive. I had to contact them to be informed.
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Response from Mundo-Surf
Hello Ruben, Day 13/12: receipt of your order Day 13/12: We notify you by mail that we will not be able to meet the deadline of 24 hours due to lack of stock of the product ordered, giving you the possibility to cancel your order if you wish Day 22/12: Mundo-Surf notifies you that your package has been shipped Day 22/12: SENDING (the shipping company) notifies you by SMS and email that your package will be delivered on the 23rd, with the tracking number and a link to track the shipment Day 23/12: delivery of your package We have taken 8 working days instead of 1, but not 15 days. We are sorry for any inconvenience this may have caused you, but we have warned you from the first day of this delay, and we have warned you at every important stage of the processing of your order. Regards
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