Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
Easy and quick shipping. Returns are not convenient and the costs are borne by the buyer.
Translated reviews
Response from Mundo-Surf
Thank you very much for your comment, Iria! We are glad to know that the shipping was easy and quick. Regarding returns, at Mundo Surf we offer up to 100 days to return products, and according to our policy, shipping costs are borne by the buyer, which allows us to maintain competitive prices and the greatest variety of products. We appreciate your feedback and hope to offer you an even better experience on your next purchase.
F
Frank N.
Rating: 3 out of 5
following a purchase from 26/12/2025
Long delivery times, the site stated within 2-5 working days.
Translated reviews
Response from Mundo-Surf
Dear, thank you very much for your review and for your patience. As you mentioned, the delivery times were longer than expected; this is because shipments within Europe can be delayed by carriers during the Christmas period. We apologize for the inconvenience. We hope everything arrived in good condition. We offer the best service in the industry with over 5000 products in stock at www.mundo-surf.com.
Ignacio, customer service manager at MundoSurf
B
BEATRIZ L.
Rating: 3 out of 5
following a purchase from 01/01/2026
I arrived after the Day of the Kings, so the gift was of no use to me at all
Translated reviews
Response from Mundo-Surf
Thank you very much for your comment, Mercedes! We sincerely regret that the gift did not arrive in time for the Day of the Kings. We had a stock error with the original case that delayed the shipment by one day, preventing delivery before January 6th. We hope you can understand this specific inconvenience and that the new case is to your liking. At Mundo Surf, we work to offer the best surf and bodyboard material as quickly as possible.
Ignacio, customer service manager at MundoSurf
P
pedro antonio L.
Rating: 3 out of 5
following a purchase from 20/10/2025
Respectful treatment within the conventional.
Translated reviews
Response from Mundo-Surf
Thank you for your comment Pedro Antonio. We are glad that you received respectful treatment in our surf, bodyboard, and skate shop.
Ignacio from customer service
F
Francisco Javier O.
Rating: 3 out of 5
following a purchase from 04/09/2025
Happy until the moment of delivery. I paid for delivery in 24 hours and it was "delayed". I even had to go pick up the package at the GLS destination center.
Translated reviews
Response from Mundo-Surf
Hello Francisco and thank you for your order. We are glad everything arrived well.
It seems that the delivery was made from 24h to 48h due to a small delay on the route. We will check with the agency to ensure it doesn't happen again.
Best regards.
Ignacio from customer service.
A
Andrea M.
Rating: 3 out of 5
following a purchase from 25/08/2025
Good prices but return services with expensive shipping including shipping costs for equipment
Translated reviews
Response from Mundo-Surf
Hello Andrea,
Thank you for sharing your opinion. We completely understand your point of view, but we want to explain that offering free returns is not economically sustainable for us, especially in the surf industry, where products are bulky and logistics costs are very high.
However, we have designed a very flexible return policy, which we believe meets the needs of our customers:
100 days to return any product.
Full refund of the amount paid within the first 14 days of receiving the order.
Our goal is always to ensure your satisfaction with the purchase, and for this reason, we try to find a balance between sustainability, economic feasibility, and customer service.
Thank you again for your comment, it helps us to continuously improve.
Best regards,
The Mundo-Surf team
N
Nicoleta P.
Rating: 3 out of 5
following a purchase from 16/08/2025
Hello I have been satisfied with the purchased products and the delivery time. However, the minimum amount to place an online order seems very high to me.
Translated reviews
Response from Mundo-Surf
Hello Nicoleta,
Thank you for sharing your opinion. We are glad to know that you are satisfied with the products and the delivery time. We take your comment about the minimum amount to place an order into account, as we continuously seek to improve our customers' experience. We hope to see you again soon at Mundo-Surf.
Best regards,
The Mundo-Surf team
E
ESTHER C.
Rating: 3 out of 5
following a purchase from 26/06/2025
Very satisfied with the purchase and the shipping
Translated reviews
V
Victor B.
Rating: 3 out of 5
following a purchase from 31/03/2025
You could have just put in a simple sticker, it would have been a nice touch.
Translated reviews
L
Laura V.
Rating: 3 out of 5
following a purchase from 24/03/2025
The attention was a 10 and the shipping and the product were great. But the size didn't fit us and returns are a bit of a hassle.
Translated reviews
Response from Mundo-Surf
Laura, thank you for your order and for your review. Our return policy explains everything about how to make returns. Thank you for your feedback and we hope it has been clarified! Ignacio, customer service.
P
Prudencio T.
Rating: 3 out of 5
following a purchase from 01/02/2025
With the store everything is fine, the problem is the shipping, as customs retains you get into an odyssey of paperwork and payments that are not worth the end or profitable, without wishing to harm the seller, in my opinion I recommend not to buy anything over 150 euros from the Canary Islands.
Translated reviews
Response from Mundo-Surf
Hello Prudencio and thank you for your order. When you place an order with shipping to the Canary Islands it is specified that the shipment may have customs costs in addition to the payment of the Canary Islands tax. With this you receive a notice from Customs to send the documentation they request and that when you send it the shipment is unlocked so you can receive it.
We understand that it is somewhat tedious but this does not depend neither on the carrier nor on us.
We hope this has been clarified.
Best regards.
Ignacio from customer service.
I
ines N.
Rating: 3 out of 5
following a purchase from 17/08/2024
Items in excellent condition. Mas ao selecionar o método de pagamento, não informam que as datas de entrega podem mudar. Eu paguei para vir em 2 dias , paguei logo é só recebi depois de 4 dias . This part was really unpleasant.
Translated reviews
Response from Mundo-Surf
Hello Inés and thank you for your order. Regarding the shipment, your order was placed on Saturday, August 17th, and the payment was confirmed by bank transfer on August 20th. So your order was delivered within 48h from the payment confirmation.
Thank you! Best regards.
R
Rita D.
Rating: 3 out of 5
following a purchase from 15/08/2024
5 for the speed of shipment 5 for the h72-UV resin 2 for the fiberglass fabric that arrived full of small pieces of wood and with a transverse crack, which was only noticed when resin was applied, overlapping the color. 3 for customer support: 5 for clarification on materials 0 for solution/compensation for having sent the fabric in these conditions. Ou seja, apenas recomendam que para a proxima esteja mais atenta antes de aplicar a resina ou que compre um rolo inteiro ou que disfarce o estrago comprando uma das suas tintas. I was quite disappointed this time. It is not usual, so I trust that everything will be in good condition. Recomendo que verifiquem bem a tela antes de a usar.
Translated reviews
Response from Mundo-Surf
Hi Rita, thank you for your request and your message.
We're very sorry about what happened. We keep our cutting table as clean as possible, but it is true that any manipulation of the fiber that is removed from the roller can dirty it or slightly dislodge the threads, as it is very delicate. We assure you that next time we will be extremely attentive and will check the fiber before sending it.
Sincerely, Ignacio, Customer Service.
V
Vassilis P.
Rating: 3 out of 5
following a purchase from 19/06/2024
On time and as promised. Shipping costs very expensive though for Greece. Ordered a rash guard T shirt and payed for shipping as much as the product cost.
Response from Mundo-Surf
Hi Vassilis and many thanks for your order. The shipping cost is depending on the address we delivery. Always in an island will be a bit more expensive than a normal address due the special transport by plane.
We hope you enjoy your t-shirt.
A
Ahd K.
Rating: 3 out of 5
following a purchase from 03/05/2024
Hello Mundo team, unfortunately the product description of the blank is not 100% correct Even the picture is wrong. On the other hand, the shipping costs are extremely expensive. Very annoying and a pity! Otherwise everything fits.
Translated reviews
F
Fabrizio M.
Rating: 3 out of 5
following a purchase from 27/03/2024
Great choice, top products, professional.
Translated reviews
Response from Mundo-Surf
Hello Fabrizio and thank you for your inquiry.
We hope to see you again soon!
Ignacio, Customer Service
L
Ludger M.
Rating: 3 out of 5
following a purchase from 27/01/2024
The delivery took 14 days but the goods are very good🤙🏄
Translated reviews
Response from Mundo-Surf
Hello Ludger and thank you for your order. Your order was delayed due to an error in the shipping link to your address, for which we apologize. Nevertheless, we are pleased that everything arrived safely.
Thank you very much and we look forward to your next purchase!
Best regards, Ignacio from customer service.
J
Jean-Baptiste E.
Rating: 3 out of 5
following a purchase from 30/01/2024
The delivery went well but the leash is too short.
Translated reviews
R
Raquel P.
Rating: 3 out of 5
following a purchase from 25/12/2023
Suit bag surfs too small 🤦♀️
Translated reviews
Response from Mundo-Surf
Hello Raquel and thank you for your order. The waterproof bag in your order has a capacity of 5L. If you see that you need something bigger, you can change the bag without any problem.
Here you can see all the bags for larger suits:
https://www.mundo-surf.com/es/149-bolsas-para-trajes-de-neopreno
If you have any questions, please contact us :)
Ignacio, customer service
G
Gino S.
Rating: 3 out of 5
following a purchase from 12/09/2023
Perfect order from surf world. But it arrived very late with GLS and the way to control the way of the order does not work correctly.
Translated reviews
Response from Mundo-Surf
Bonjour Gino, nous nous excusons pour le retard de 3 jours dans la livraison de votre commande.
Il s'agit d'un cas de force majeure dû aux pluies torrentielles qui ont provoqué des effondrements dans toute la péninsule ces jours-ci en septembre.
Nous vous adressons nos meilleures salutations et espérons que vous apprécierez votre commande.
Ignacio du service clientèle
J
Johannes B.
Rating: 3 out of 5
following a purchase from 17/07/2023
The board looks very good. However, it took much longer than specified.
Translated reviews
Response from Mundo-Surf
Bonjour Johannes et merci beaucoup pour ta commande.
Lorsque tu as passé ta commande le 17/07, la date de livraison prévue était entre le 29 août et le 5 septembre. Ta commande a été livrée le 5 septembre, elle a donc été livrée à temps.
Nous espérons que tu apprécieras ta nouvelle planche. Avec nos meilleures salutations,
Ignacio du service client
L
Luis G.
Rating: 3 out of 5
following a purchase from 02/08/2023
Perfeito nada a apontar, rápido, bem embalado, igual à descrição, simplesmente perfeito.
Translated reviews
M
Marcus M.
Rating: 3 out of 5
following a purchase from 28/06/2023
Top! Only unfortunately much too small box where the surf suit was crumpled:(
Translated reviews
A
Alejandro R.
Rating: 3 out of 5
following a purchase from 02/03/2023
Hello good morning, I would like you to contact me. The gloves arrived as I ordered them but my son has worn them two days and the seam has opened. I do not know what I should do to contact you and help me thank you.
Translated reviews
P
Paulo Guilherme J.
Rating: 3 out of 5
following a purchase from 06/03/2023
Fast delivery, but the glue tube was not packed, it was loose, it came loose.
Translated reviews
M
Manu A.
Rating: 3 out of 5
following a purchase from 28/10/2022
They didn't knock on the door or ring the bell, they phoned (literally one second), and immediately the package was ready to pick up at the pick up point.
Translated reviews
J
Jairo G.
Rating: 3 out of 5
following a purchase from 30/08/2022
The transport company GLS, should advise the estimated day of arrival and specify a time range of less than 4 hours.
Translated reviews
A
adam mario P.
Rating: 3 out of 5
following a purchase from 31/07/2022
Lack of instructions on resin working times and mixing percentages
Translated reviews
Response from Mundo-Surf
Hi Mario, in our blog you will find many tutorials and videos on how to use the resin: https://www.mundo-surf.com/blog/category/shape/ Greetings, Sebas
M
Mauro F.
Rating: 3 out of 5
following a purchase from 06/08/2022
The shipment, which was supposed to arrive in 24/48 hours, took a long time to arrive.
Translated reviews
M
Marcel R.
Rating: 3 out of 5
following a purchase from 13/07/2022
buying transaction worked. however, the page is badly designed; besides the lack of a proper english version; like for example: I write this review while all text is in spanish and not even a button for an english version. Also, after I did the payment, the next page I arrived had some random text but no order confirmation, no order number, etc... which is pretty distressing as an online buyer
Response from Mundo-Surf
Hi Marcel and thanks for your feed back. We are working hard on the website to fix those issues, but 7 languages, 6000 products, 100 blog articles, it's a long job! Right now we have two German interns, you should check the German version of the web :-) Regards, Sebastian
J
Jose Luis C.
Rating: 3 out of 5
following a purchase from 07/07/2022
Since I placed the order on July 7th, it has not arrived yet.
Translated reviews
G
Germán R.
Rating: 3 out of 5
following a purchase from 08/03/2022
The delivery times are good.
Translated reviews
P
Pedro T.
Rating: 3 out of 5
following a purchase from 11/01/2022
Shipping takes a few days
Translated reviews
C
Cristian A.
Rating: 3 out of 5
following a purchase from 05/01/2022
All very good except the product does not meet the description.
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 08/11/2021
Everything perfect, except for the shipping that took ONE MONTH instead of 7/10 days as the website said.
Translated reviews
L
leonardo M.
Rating: 3 out of 5
following a purchase from 28/11/2021
They have missed the delivery date by advertising in stock something they did not have.
Translated reviews
M
Marie-Paule B.
Rating: 3 out of 5
following a purchase from 01/12/2021
Delivery is perfect but when you order a white item, your site shows a black item, but I received the white one as I wanted. The size chart is not very good. Size S corresponds to my measurements but when I wear it, it is too small and corresponds more to an XS. The size above would be better (however I wear S in France).
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 12/11/2021
I could not take advantage of the shipping costs to buy two other products because they were not in stock.
Translated reviews
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 11/10/2021
Of the shape kit I ordered, there was neither the fiber nor the boxes I wanted and they had to change them for others because of the stock, the rest was correct.
Translated reviews
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 14/10/2021
Package too fragile for the distance travelled. GLS had to recollect
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 