Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
I made the order in the app of surfboard NSP 6'6 turquoise color, I made the order on Friday and the following Tuesday the status of my order did not change, then I decide to call Mundo-surf and they tell me that my board does not appear (after the elapsed time nobody contacts me) the solution that is given to me is to change size 6'4 and white and blue color with what I agree to accept the change, being the board that I paid something cheaper is not credited to me or have detail for the inconvenience caused. From here on I had no more problems and I received the board correctly.
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Response from Mundo-Surf
Good morning Antonio and sorry for the inconvenience, We had an inventory error, and the board you ordered was not in stock, hence the delay of 2 days to detect the problem, offer you a solution, and send the board. I hope you are enjoying your new board, Regards Sebas Customer Care
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 09/09/2021
Good afternoon, The information with the product are not the indicated ones. It would be good to improve in that aspect. Regards
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 06/09/2021
Fast shipment, but every time worse quality. The resin bottles come as if they were paint, without a cap with which to dose.
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Response from Mundo-Surf
Good morning Adrian, The 1kg resin pots with wide lid are more comfortable because they allow you to use more of the content. With the narrow mouth always remained resin at the bottom of the pot that was lost. This is why we now use a wide lid.
In the 5kg jars, we have a hybrid lid, both narrow mouth to go comfortably dosing the resin, as wide lid to take advantage of it until the last drop of resin. Greetings, Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 31/08/2021
The delivery company MRW contacted me in the morning of 09/09 to deliver the package, but the box was so damaged that microfibers were coming out everywhere. MRW wrapped the package in a transparent film to hide the defect, but it was too visible. I did not accept it in this state and I am waiting to receive a new package in normal conditions. All previous purchases from Mundo Surf have been perfect and I recommend but do not recommend MRW.
MRW never again!
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 29/08/2021
Hello, I have received the package, but it does not correspond to my board. So, I've sent you back a parcel, with tracking, and hope to get my refund following your satisfied or reimbursed charter.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 16/05/2021
The order has arrived in perfect condition, and the board I ordered that was custom made came perfect. The only negative are the delivery times. I ordered in May and it arrived in early September.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 24/06/2021
Value recommended but could be a little lower
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 31/05/2021
I placed an initial order, and later (a few minutes later) I wanted to place an additional order. Both orders totaled more than 100, which led me to start a conversation in the web chat with a person from mundo surf who assured me that that same afternoon they would cancel my order in order to start another order that would allow me to exceed the minimum amount for shipping costs. Nobody cancelled my order, the initial order that I wanted to cancel arrived at my address, and therefore I paid for shipping costs that I could have saved.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 26/04/2021
Encomendei e paguei na hora com cartão e por problemas vossos o pagamento só foi confirmado dias depois. Prazo de entrega não foi cumprido. Pode ser que para a próxima corra melhor.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 11/04/2021
I am waiting for the resolution of a problem with a shipment. Some of the product spilled and I was left with half an empty bottle.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/12/2020
The board is great but it has taken two and a half months to arrive.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 06/02/2021
one bottle came with a broken cap, but no other problems.
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V
Verified buyer
Rating: 3 out of 5
following a purchase from 04/02/2021
The customer support was great, but it was really disappointing when I received my package with the fins. The package was ripped, the fins were really dirty and it looked like I just bought something in second hand instead of a new pair of fins.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 03/02/2021
Very nice in the attention. But the web filter does not show well what is really there. Also there was not much in stock. And finally they took more days for delivery. Bad luck with this purchase
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 09/01/2021
Já comprei por diversas vezes nesta plataforma e esta foi a que demorou mais tempo a ser entregue
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 24/10/2020
Correct without further ado.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 07/10/2020
Lack of feedback regarding the recall of the product. Compensated by the response via whatsapp.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 10/12/2020
Efficient
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V
Verified buyer
Rating: 3 out of 5
following a purchase from 03/12/2020
Online customer service needs improvements. The tracking number for my package was missing from my order and i tried to reach support using the built-in message system on the website and whatsapp as well with no sucess. Ultimately i decided to phone (international call) and the tracking number was provided promptly. Otherwise everything went OK, received my package fast and as expected.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 07/11/2020
I live in Tenerife and the shipment took me 17 days. I am sure that this complaint can be fixed for the next shipments OR in case of non-compliance with the delivery period it will be pleasantly compensated.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/11/2020
The page takes a long time to load.
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V
Verified buyer
Rating: 3 out of 5
following a purchase from 05/10/2020
good.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 08/09/2020
Costumer updating and communication could be better. Although all issues solved
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 27/09/2020
Well
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 07/09/2020
It is not the first time that it says that there is stock and they call me saying that there is not and they can offer me another article... on their part good for giving a solution but for that they put that there is no stock. The 48 hours that it says in my case have never been fulfilled, it has always taken a week since I place the order. The last foam that I received was marked
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Response from Mundo-Surf
Hello Jon and thanks for your feed back, The 24 hours delivery is valid for products "in stock" (indicated in green above the price, it is 95% of the products) and orders placed before 14h. In case of foam, like the one you have ordered, we have a preparation time of 2 to 5 days, because the foam is stored in another warehouse, where we pick up once a week. Best regards, Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 31/08/2020
The delivery was fast however the condition of the product was not good.
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Response from Mundo-Surf
Hello Nuria, If it happens again, do not hesitate to make a claim by filling out the form that you will find here: https://www.mundo-surf.com/es/info/40-Post-venta Our after sales service will manage it and will propose a solution. Best regards, Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 03/08/2020
I have not had any problems with the order. The only thing is that if I order again I don't want to be served by the delivery person who did it this time.
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Response from Mundo-Surf
Hi Javier and sorry for the inconvenience, we offer several carriers for you to choose from. So, if you have had a bad experience with a courier, you can choose another company! Regards Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 07/06/2020
Very good product. Very fast delivery.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 17/05/2020
The website is easily understood.
However, I placed the order on May 17 and it has taken almost a month to arrive with this covid19 thing.
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 21/05/2020
Does not reply to emails.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 02/06/2020
poorly packed for transport
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 24/05/2020
The delivery took much longer than indicated. GLS did not provide a good service.
The products themselves arrived well and properly conditioned.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 13/05/2020
One of the six caps I ordered was missing and the catalytic converter was out of stock and I could not buy it, the rest arrived quickly, on the other hand I would like to have the option to buy cash on delivery, greetings (the cap, that you went the clamp).
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 17/05/2020
The price of 6 plastic plugs seems excessively expensive to me.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 17/05/2020
Very good treatment of Mundo-Surf and the product. Very bad the delivery company GLS, took 48h more than expected and making wait two days at home to the delivery of the order.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 15/05/2020
The boogie is of good quality, same measurements, materials, etc., but the colors are not the ones shown in the photo.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 20/04/2020
I ordered some stickers as a gift for my collection and they passed on the issue. I got in touch and they basically wrote me back and passed on the issue as well. I think I will try other sites like surfmarket
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 09/01/2020
The theater has been great and the quality of the skewers too but we bought a poncho ideal for a gift and after two weeks they told us they were out of stock and we had to take another one and there was almost nothing in stock anymore.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/01/2020
arrived 2 days later than expected when the delivery time indicated was a fundamental factor for the purchase.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 23/12/2019
The order was correct, but the management was regular. I ordered some products in particular and they were writing me by whatsapp because they were not clear exactly which model was the one I had ordered... Little clarity in the payment method "easy payment by card", which delays the order in general. In the end the order came out a week later, even with the Christmas holidays, not very efficient management.
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