Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
The transport company is very very bad...they do not bring you the order in the established time you go to the branch and it is so big chaos and disorder that you spend time and time waiting and in the end I had to take the car and go in search of the deliveryman to pick up my package.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 13/10/2019
Hi, I'm giving 3 stars because when I received the package they made me pay an amount that I didn't even expect to have to pay since the supposed shipping costs had already been charged to me along with the price of the package. Even so, the material arrived in perfect condition and I loved it but I was annoyed to have to pay more.
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Response from Mundo-Surf
Hello Aaron, what you have been charged upon delivery of the package are the taxes of the Canary Islands (IGIC, 7% of the invoice), and customs charges. If you look at the payment page, you do not pay us the VAT and when you choose the carrier "correos", we indicate that you will have to pay these expenses IGIC and customs upon delivery of the package. Enjoy your new bodyboard! Regards Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 08/08/2019
The customer service is very good. However, I received my board two weeks after my purchase, although it should have been 3 or 4 days for Low Countries. Also, the package received downloads and it shows on the board.
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Response from Mundo-Surf
Hello olivier, sorry for the delay in the delivery of your order, in the month of August, our carrier for Europe has fewer trucks, and the links from one country to another take longer. Regards, Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 11/06/2019
The fins squeeze me unbearably tight
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Response from Mundo-Surf
Hi Sebastian, remember that you have 100 days to return a product, 30 days if it is a discounted product! Regards, Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 02/01/2019
The package was opened
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Response from Mundo-Surf
Hi Susana, Sorry for the inconvenience, we have pointed it out to the carrier, I'm glad you are not missing any products. greetings Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 14/12/2018
When ordering with the application has been sent to an old address that appeared in my user account, impossible to recover the order, so I have not received it this time, other purchases everything has been perfect, but this time there has been no solution to the problem.
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Response from Mundo-Surf
Hello Eduardo, Sorry for the inconvenience, the APP pulls from the same addresses as the web, I recommend that you delete this address so it does not happen again. Greetings Sebas
A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 13/12/2018
I made a size error in my order, the site is not easy when you don't know it.
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Response from Mundo-Surf
Hello Colette, Sorry for the inconvenience, we are continuing to work to make the site as simple and ergonomic as possible! Best regards Sébastien
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 11/09/2018
Good . Advised
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Comprador verificado
Rating: 3 out of 5
following a purchase from 25/09/2018
Internet
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 24/09/2018
Good, although the carrier was delayed a few days.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 09/08/2018
I bought a children's suit and it said that they would send it to me in 24 hours if I ordered it before ...., but NO, it should have arrived on Friday and it arrived on Monday.
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Response from Mundo-Surf
Hi Igor, Sorry for the late day, we hope you continue to trust us for your future purchases. We have added shipping options, you can now choose between MRW, ASM and Sending.Regards Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 19/07/2018
Very good and accessible
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 16/05/2018
The foam has arrived with two pecks on the bottom. It was well packed and the box had no damage so I deduce that they were done before packing and subsequent shipment. I prefer to fill them before the wrapping to return the product and I hope more care for the future. On the other hand the box with the rest of materials has arrived in very bad condition, broken and half open, although the only damage has been that the resin cans have arrived dented but without bursting. I ask again for more care for the future.
I have to say that with two other orders I have made different to this one, the products arrived in perfect condition and quickly. Best regards.
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Response from Mundo-Surf
Hi Fabio, We have improved the packaging of the foam and shape kit (more robust cardboard box, EPS sheets 1cm thick, and bubble wrap), hopefully it will not happen again! Greetings Sebas
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 11/01/2018
It arrived fine, but it took 4 days not 28/48H, and I ordered it on Thursday afternoon.
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Response from Mundo-Surf
Good morning Esteban. Thank you very much for your opinion and your order. Regarding the delivery time, when I placed the order on Thursday afternoon, it left on Friday morning, so it was delivered the next working day, that is, Monday. Best regards.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 23/12/2017
Of the four items I ordered, two were defective....They should check the merchandise a little more. I would like to think that being Christmas they would be more saturated with work and it was a punctual failure.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 11/12/2017
You see, in the end it took me 3 weeks, and I had to pay 20 euros more to the letter carrier. The suit was not exactly the same, it has the logos in dark gray, not white, as it was in the photo. But well, it's a very good suit, and the invention too. I want you to know that there is a trick to avoid the 20 euros of customs, and make an invoice of no more than 150 euros. It is clear that you can only do it with customers you trust, but well, I'll leave it there... Best regards and see you again.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 06/12/2017
the parcel service is one of the worst in the market.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 25/11/2017
The keel wrench arrived all rusty, they should check the orders before delivery.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/09/2017
Very fast shipping and receipt
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 09/10/2017
Images trap, not inclye leash, I had to buy a separate one for 20 euros.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 13/09/2017
The service has been excellent, but after placing my order and sending me the invoice, there was NOT the size requested. They should check their stock and update it on the web to avoid problems. I still have not received the corresponding credit for the change of garment and the difference in price between the two.
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Response from Mundo-Surf
Good Isabel, we have already proceeded to the refund of the 28'90 for the change of model of the suit. Sorry for the delay and thank you very much for taking the time to give us an evaluation. We hope you enjoy your order. Best regards
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 21/08/2017
The order was shipped a day late. So I received it late. The packaging was small for the product, not closing the package properly and putting the products at risk.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 18/07/2017
The purchase on the web without problems. The item was well packaged and in perfect condition. I do not put 5 stars as the 24hours shipping took a week to arrive. More than five calls to the shipping company, a 902 by the way, at my expense.
I will buy again but I hope they improve the shipping or if not I will choose another shipping method when purchasing.
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Response from Mundo-Surf
Hi Enrique, Thank you for your comment, we passed your comment to the shipping company to find out the reason for the delay.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 20/07/2017
It is good, but they had a glitch in the shipment, they forgot the keels, although they sent them immediately.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 16/06/2017
I had a lot of problems with my order because they had run out of the size of the board I had ordered. Even so, they contacted me to offer me other options so that I would not be left without a board.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 09/06/2017
They should improve the packaging and have some details with the customer, such as sending advertising stickers as a gift, etc.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 25/05/2017
I know that, in principle, it is not your fault, but the DUA has cost me 16. For this reason, and until this does not change, I will not go back to buying online with Spain. It's funny, the things that come from the USA, I usually do not go through customs.
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Response from Mundo-Surf
Hi Francisco, We can't do anything about this, it's the laws of Spain, sorry, Regards.
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 10/05/2017
all right
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A
Acheteur vérifié
Rating: 3 out of 5
following a purchase from 01/05/2017
With a delivery tracker it would have been 5 stars.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 15/04/2017
Normal
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 20/04/2017
I asked for some stickers to be sent to me but did not receive any.
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Response from Mundo-Surf
Hello christofer and thank you for your order, Unfortunately we are out of stickers at the moment, that's why we haven't put any in your package, we will have some soon. We will have some soon, I hope we can send you some in your next order. Regards Laura
C
Comprador verificado
Rating: 3 out of 5
following a purchase from 31/03/2017
Very good products but shipping needs to be improved a lot.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 04/04/2017
I think you can give better prices
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 19/01/2017
Well
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 09/01/2017
It is difficult to be in contact with the staff of mundo-surf and it would be nice that as a customer they would give me more security in the information they give me about the purchased item.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 15/12/2016
In the fiber order instead of 2 meters they sent me 1'96
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 28/11/2016
A website with competitive prices and fast shipping, even having arrived a day late the table because the courier company did not warn me or leave a note, otherwise all good very attentive to answer my questions and the material in perfect condition. I put a normal because I buy everything online and I'm used to fast shipping and that everything is correct. I WOULD BUY AGAIN IN MUNDOSURF.COM
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 21/10/2016
The order was not ready for the date they published...
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 30/09/2016
Very good customer service, but not reflecting the lack of stock on the page and communicating it after the purchase did not leave me with a good feeling.
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C
Comprador verificado
Rating: 3 out of 5
following a purchase from 07/09/2016
all good, except the board (with a hole) and the keels (scratched).
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