Customer reviews of Musikmachine

9,7 /10

Based on 323 published reviews

Summary of reviews

Musikmachine delivers fast, reliable shipping with items arriving quickly, well protected, and in exact accordance with descriptions, often accompanied by thoughtful details like personalized notes or little gift patches. Customers highlight a wide selection of patches and stickers, clear product information, and smooth transactions, with packaging that is careful and secure. The store is praised for responsive communication, helpful service, and a trustworthy, serious shopping experience, including appreciative notes and consistent order fulfilment. Many reviews mention enthusiastic recommendations and frequent repeat purchases, underscoring dependable delivery, thorough packaging, and a positive overall experience.

2 star reviews

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Acheteur vérifié

Published on 30/01/2021 à 20h03 following a purchase from 23/01/2021

Customer service non-existent because when I make a complaint, it writes me 'error' and impossible to send an attachment. I managed to send a message via 'chat' to say that the product's material label did not match that of the ad and I received a disappointing response, they offer me a small patch as compensation (if it is sent of course) and no serious refund or compensation!

Translated reviews

Response from Musikmachine Published on 01/10/2021

Acheteur vérifié

Published on 17/10/2016 à 18h11 following a purchase from 10/10/2016

Very little appreciated the fact of paying €6.80 for shipping for a shipment that cost barely €1.80 (it's a shame that it's written on the package huh) the information on the site is incomplete, we don't know for example if the patch is iron-on or not. There is even an error on the size of one of the patches!! I still give 2 stars because the patches are cool.

Translated reviews

Response from Musikmachine Published on 17/10/2016

Hello Antoine,
we are sorry to read your dissatisfaction.
Shipping costs are calculated based on postal rates, the weight of the package, and the amount of the order.
It turns out that in the case of your order, the costs related to packaging and tracked mail services as well as the processing of your order are lower than those actually charged, which is why we are pleased to offer you a €4 discount on your next purchase on our site, with the code ANTOINE.
Thank you for your trust and understanding and see you soon on our RockShop where "the patches are cool".
sincerely
Hervé POSIK
Customer Service Manager

Acheteur vérifié

Published on 16/02/2015 à 08h44 following a purchase from 08/02/2015

Low quality product

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