The reviews highlight consistently positive experiences with product quality and natural-looking results, with many noting lenses are comfortable to wear and provide a subtle, natural color that enhances appearance. Delivery is repeatedly praised for speed and careful packaging, ensuring lenses arrive promptly and in good condition. Customer service and reliability are reflected in long-term satisfaction, repeated orders over years, and strong recommendations, with several buyers describing reliable performance and confidence in returning for future purchases. Overall, the store is perceived as dependable for quality lenses, easy wear, and swift, secure delivery.
Unfortunately, the shade is still not right; instead of a very light brown rendering, it gives me a green tint?! It's surprising that you can't exactly reproduce the Hazel shade from Freshlook! I'm despairing because it's the shade that suits me perfectly, I don't dare try another reference.
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Response from My Color Lenses
Hello,
We completely understand your disappointment.
Even though some shades may have similar names, like "Hazel", we do not offer the same lenses as FreshLook. Each brand has its own designs, pigments, patterns, and coloring techniques. Therefore, the rendering unfortunately cannot be reproduced exactly.
Moreover, the result of a colored lens can vary depending on the natural color of the iris, as it visually blends with the pigments of the lens. This can explain why a shade advertised as brown/hazel may appear more green on certain eyes.
Please feel free to contact us directly, specifying exactly the rendering you are looking for. We can look together at the different available models and perhaps guide you towards a reference that will be closer to the shade you like from FreshLook.
Best regards,
Customer Service
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Pamela H.
Rating: 1 out of 5
following a purchase from 26/04/2026
The correction is really not good. I see absolutely blurry!! whereas with other brands everything is fine. The lenses are not flexible, quite rigid, I feel them a lot. I specify that I have been wearing contact lenses for 10 years. Never again this site! Fast delivery however.
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Response from My Color Lenses
Hello Pamela,
We are sorry to hear that you are not satisfied with your lenses and that you are experiencing blurry vision as well as discomfort while wearing them.
We invite you to contact our customer service directly by email, attaching a photo of the lenses, a photo of the box where the lot number is clearly visible, as well as a few lines explaining precisely the problem encountered. These elements will allow us to study your request and offer you an appropriate solution.
The Obsession Paris Team
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Corinne F.
Rating: 1 out of 5
following a purchase from 02/02/2026
Very disappointed by the quality. I feel like I have Halloween lenses. Sorry but unfortunate experience
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Response from My Color Lenses
Corinne, we are sincerely sorry to learn that your experience did not meet your expectations. Your feedback is valuable and allows us to improve the quality of our products. Please feel free to contact us directly, we would be happy to find a solution that suits you: [email protected].
The Obsession Paris Team
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Amele L.
Rating: 1 out of 5
following a purchase from 17/12/2025
Damaged lens... and no exchange or refund
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Response from My Color Lenses
Amele, we thank you for taking the time to share your experience. We are sorry to hear that you encountered a problem with your lens. Your satisfaction is our priority, and we invite you to contact us directly so that we can find a suitable solution: [email protected].
The Obsession Paris Team
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Mariam F.
Rating: 3 out of 5
following a purchase from 10/11/2025
Good product but the delivery service is terrible and always drops my package 2 km away even though I select the pickup point at the bottom of my street
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Response from My Color Lenses
Mariam, thank you for taking the time to share your feedback. We are glad that you appreciate our products. Regarding your delivery experience, we are sorry to hear that it did not meet your expectations. We will escalate this issue to our delivery service to improve this situation. Your satisfaction is our priority and we hope to provide you with a better experience in the future.
The Obsession Paris Team
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Naida E.
Rating: 1 out of 5
following a purchase from 17/10/2025
I have not received my package
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Response from My Color Lenses
Naida, after verification, your package has been delivered to the pickup point you selected when placing the order. Since it was not picked up within the allotted time, it has been returned to our warehouse.
We remain at your disposal to arrange a new shipment or to proceed with a refund according to your preference.
The Obsession Paris Team
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Marie Paule F.
Rating: 1 out of 5
following a purchase from 07/10/2025
I am not yet DELIVERED
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Response from My Color Lenses
Marie Paule, we are sorry to hear that you have not yet received your order. Your satisfaction is our priority. Could you please contact us privately with your order number so that we can resolve this issue quickly?
Thank you for your patience.
The Obsession Paris Team
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Assia B.
Rating: 3 out of 5
following a purchase from 15/09/2025
Good
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Response from My Color Lenses
Assia, thank you very much for your feedback and your rating. We are delighted that you found our Obsession Paris site satisfactory.
The Obsession Paris Team
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Mariam F.
Rating: 3 out of 5
following a purchase from 22/06/2025
Beautiful color but one lens out of two is defective
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Response from My Color Lenses
Mariam, we thank you for your feedback regarding your experience with our lenses. We are sorry to hear that one lens is defective and we invite you to contact our customer service in order to resolve this issue as soon as possible. Your satisfaction is our priority and your comments help us improve our products.
The Obsession Paris Team
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Philippe P.
Rating: 3 out of 5
following a purchase from 14/06/2025
Ease of ordering, fast shipping, packaging quality everything is great unfortunately the lenses do not have a natural color at all, what a shame.
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Response from My Color Lenses
Philippe, we thank you for your feedback and are delighted that you appreciated the ease of ordering, the fast shipping, and the quality of our packaging. However, we take note of your comments regarding the color of the lenses and will pass them on to our team to improve our products. Please do not hesitate to contact us if you need assistance or if you would like to explore other options.
The Obsession Paris Team
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Elodie P.
Rating: 2 out of 5
following a purchase from 15/12/2024
It's not the same colors as on the photos. Plus I can't stand it even though I'm used to wearing it.
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Response from My Color Lenses
Hello,
Thank you for your feedback. We'd like to reassure you that the photos on our site come from real professional photo shoots, which gives you the most accurate idea possible of how the lenses will look. However, it's true that colors may vary slightly depending on natural light, the color of your eyes, your hair, your skin tone...
As for discomfort, this can sometimes happen, even for regular wearers. We advise you to check that your lenses have been properly handled and moisturized before fitting. If you need any further assistance or advice, please do not hesitate to contact our customer service team, who will be delighted to help you find a solution.
We look forward to hearing from you.
Team Obsession Paris
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Sonia D.
Rating: 2 out of 5
following a purchase from 28/09/2024
The lens does not cover the entire pupil
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Response from My Color Lenses
Hello Sonia, thank you for your review. We're sorry you weren't completely satisfied with our product. We take your comment into account and are constantly striving to improve the quality of our lenses to meet our customers' expectations. Please do not hesitate to contact our customer service department at the following e-mail address: [email protected]
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Mabrouka E.
Rating: 1 out of 5
following a purchase from 13/09/2024
You are a scammer
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Response from My Color Lenses
Hello, we are sorry to hear that your experience did not live up to your expectations. We take all customer feedback very seriously and will do our utmost to rectify the situation and provide you with quality service in the future.
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Elisabeth A.
Rating: 2 out of 5
following a purchase from 19/09/2024
I received faulty lenses and received no response. I am very disappointed.
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Response from My Color Lenses
Dear Elisabeth, thank you for sharing your experience with us. We take this incident very seriously and invite you to contact us directly so that we can find a solution to your situation. We look forward to regaining your trust and providing you with impeccable service in the future.
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Virginie J.
Rating: 3 out of 5
following a purchase from 11/09/2024
Lenses far too light, unnatural effect
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Response from My Color Lenses
Hello Virginie J., Thank you for your review. We are sorry that the color of the lenses does not suit you. We understand the importance of a natural effect and will pass on your feedback to our team. Please do not hesitate to contact our customer service department to explore other options suited to your needs.
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Camille A.
Rating: 1 out of 5
following a purchase from 20/07/2024
To be avoided The lenses were only worn for one evening. The next day my vision was all blurry and my eyes really, really hurt. Even eye washes or other tastes did nothing. Threw them out straight away, I'm really disappointed with this product and wouldn't recommend it to anyone.
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Response from My Color Lenses
Hello Camille, we're sorry to hear that our lenses didn't meet your expectations. We take your comment into account and will work to improve the quality of our products. Please do not hesitate to contact our customer service by e-mail: [email protected]. We hope to have the opportunity to satisfy you with a future order. Have a nice day.
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Nezha H.
Rating: 2 out of 5
following a purchase from 17/07/2024
Non-existent customer service. Unheard of. Several emails sent, no return.
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Response from My Color Lenses
Hello Nezha, thank you for your review. We're sorry you had problems with our customer service. We will take your comment into account to improve our services in the future. Thank you for your feedback. Sincerely, Obsession Paris.
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Saïda O.
Rating: 3 out of 5
following a purchase from 13/07/2024
Order handling and delivery slower than usual. Lens solution received without packaging or cases, which are normally supplied.
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Marie Thérèse P.
Rating: 3 out of 5
following a purchase from 03/07/2024
I had requested information about coloured corrective lenses by e-mail, but received no reply, disappointed.
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Monica P.
Rating: 2 out of 5
following a purchase from 30/06/2024
Hello I ordered cinnamon colored lenses and I received green lenses very disappointed with the color I think they were mistaken this is not possible. Thank you
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Sabrina B.
Rating: 1 out of 5
following a purchase from 22/05/2024
Big problem with delivery 1st order that I never received I'm still waiting for a refund I had to place another order and open a PayPal dispute so that they could get back to me because customer service didn't respond I never had any feedback
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Bernard-Yves C.
Rating: 1 out of 5
following a purchase from 10/04/2024
Low-end lenses, unnatural coloring.
Unhelpful customer service.
I will never order from them again.
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Response from My Color Lenses
Thank you for your feedback. Please do not hesitate to contact our customer service department to report any inconvenience so that we can find a solution. Team Obsession Paris
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Malika B.
Rating: 1 out of 5
following a purchase from 04/03/2024
Order never received, no response to my email so it's clearly theft. I do not recommend
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Valérie M.
Rating: 2 out of 5
following a purchase from 08/02/2024
I still haven't received anything. I paid for delivery in 6 days and now it's been 15 days.
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Response from My Color Lenses
Hello Valérie, please contact our customer service to report this problem. Team Obsession Paris
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Yann Arnaud D.
Rating: 3 out of 5
following a purchase from 11/12/2023
There are several illustrations on the types of lenses, but the images do not conform to the reality of the lens or not detailed enough to judge before making an order.
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Response from My Color Lenses
Hello, thank you for your feedback. Please do not hesitate to contact our customer service department to report any inconvenience so that we can find a solution. Team Obsession Paris
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Nolwenn K.
Rating: 1 out of 5
following a purchase from 14/12/2023
I contacted customer services to tell them that I had an allergy to their lenses and I got the cold shoulder. These people have no respect for eye health and are completely inhuman, all they want is money, money, money.
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Youssef H.
Rating: 1 out of 5
following a purchase from 12/12/2023
Very disappointed, these lenses are not obsession paris, I took lenses mignoht perfection blue they have nothing to do with the one I took in Paris, this one are illiter of a star pattern on the lens making more fantasy than discreet lens, very disappointed, and especially misleading to say that it is obsession paris, it's been 4 years since I take these lenses in Paris they have nothing to do with that book, to flee because their advertising is misleading.
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Response from My Color Lenses
Hello Youssef, please do not hesitate to contact our customer service department to report any inconvenience you are experiencing so that we can find a solution. Team Obsession Paris
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Omayma T.
Rating: 2 out of 5
following a purchase from 28/11/2023
I'm disappointed I didn't receive my order? AND THEY ASK ME TO PAY THE SHIPPING COSTS TO SEND BACK THE COLLIS IT'S ABSURD !!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/12/2022
Fast service and nice packaging, but the quality isn't up to scratch for my first purchase on this site, the lenses are thin and very flexible which is an advantage but they move around a lot in the eye, lack of comfort, maybe linked to the choice of color? I don't know but I couldn't wear them for long, too bad.
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Response from My Color Lenses
Hello Audryll, thank you for your feedback. Please do not hesitate to contact our customer service department to report any inconvenience so that we can find a solution. Team Obsession Paris
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2022
Lenses give an unnatural look, moving every time you blink.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 06/12/2022
Lenses that give the impression of having a strabismus! Horrible effect I sent an email to the service here is their answer: We take note of your complaint. I am very disappointed as I have been ordering from obsession paris for some years. I'm thinking of switching to other brands.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/11/2022
It's a real shame that these lenses don't have a contour, as their diameter is quite large - good for people with large irises.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 23/10/2022
Very disappointed too thick for me I could not stand them
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/08/2022
Contact lenses don't look natural. What's more, they're uncomfortable. Buy from a brand that knows what it's doing.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/07/2022
. property
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 02/08/2022
The look is blurred Are not comfortable at all I wasted my money for nothing I am not satisfied I do not recommend
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/07/2022
Not at all pleasant in the eyes They hurt too much
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 13/07/2022
I ordered and tested the obsession lenses in different colors jade ,biue ice ,green opaline,quartz ,diamond,and moonstone.the first lens I tested was the moonstone pair for 1 month.it was comfortable to wear and the color was not opaque but blended perfectly with my iris color.I recently purchased a pair of moonstone.the design of the lens is different and the effect is not as natural.The design of the lens is different and the effect is not as natural.Either the lenses are too dark for my iris or too light.I think these lenses are only suitable for dark eyes but unfortunately do not enhance light eyes.Concerning the uses of these lenses,I have only worn them a few times but never outdoors.My eyes have a hard time with them maybe because of the material used.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 15/07/2022
I sent you a message as soon as I received them (no reply) the lenses are not identical çà gives a very disappointing effect. It's a pity because they're very comfortable but I can't see myself going out with them.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/06/2022
Lenses that I never received and no response from customer service!!!! I am very disappointed
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