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Rating: 4 out of 5
The site is correct.
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Customer reviews of My Color Lenses
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 350 published reviews
Summary of reviews
The reviews highlight consistently positive experiences with product quality and natural-looking results, with many noting lenses are comfortable to wear and provide a subtle, natural color that enhances appearance. Delivery is repeatedly praised for speed and careful packaging, ensuring lenses arrive promptly and in good condition. Customer service and reliability are reflected in long-term satisfaction, repeated orders over years, and strong recommendations, with several buyers describing reliable performance and confidence in returning for future purchases. Overall, the store is perceived as dependable for quality lenses, easy wear, and swift, secure delivery.
Reviews 1, 2 and 4 stars
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Rating: 2 out of 5
Contact lenses don't look natural. What's more, they're uncomfortable. Buy from a brand that knows what it's doing.
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Rating: 1 out of 5
The look is blurred Are not comfortable at all I wasted my money for nothing I am not satisfied I do not recommend
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Rating: 1 out of 5
Not at all pleasant in the eyes They hurt too much
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Rating: 1 out of 5
I ordered and tested the obsession lenses in different colors jade ,biue ice ,green opaline,quartz ,diamond,and moonstone.the first lens I tested was the moonstone pair for 1 month.it was comfortable to wear and the color was not opaque but blended perfectly with my iris color.I recently purchased a pair of moonstone.the design of the lens is different and the effect is not as natural.The design of the lens is different and the effect is not as natural.Either the lenses are too dark for my iris or too light.I think these lenses are only suitable for dark eyes but unfortunately do not enhance light eyes.Concerning the uses of these lenses,I have only worn them a few times but never outdoors.My eyes have a hard time with them maybe because of the material used.
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Rating: 1 out of 5
Lenses that I never received and no response from customer service!!!! I am very disappointed
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Rating: 1 out of 5
Twice-damaged lenses, raised eye risk, mediocre customer service. In principle, it's at least a question of taking the consumer's opinion into account, of asking the basic formulas of politeness of the return you make to him, neither one nor the other, you're shipped, you're almost disturbing!
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A
Rating: 4 out of 5
Good quality lenses,
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A
Rating: 4 out of 5
Good for you
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Rating: 4 out of 5
Very good
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Response from My Color Lenses
Hello Thank you for your positive evaluation. See you soon Team Obsession Paris
A
Rating: 4 out of 5
Fast delivery
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Response from My Color Lenses
Hello Thank you for your positive review :-) See you soon Team Obsession Paris
A
Rating: 1 out of 5
I ordered a pair that didn't fit me and they didn't offer me anything in exchange, just told me that the lantiella was smaller than your eye.
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Response from My Color Lenses
Hello, thank you for your feedback. We're sorry your experience did not meet your expectations. Team Obsession Paris
A
Rating: 1 out of 5
Correct site, fast shipping. Too bad the lenses are ugly and unnatural.
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Response from My Color Lenses
Thank you for your feedback. We're sorry you didn't find any lenses that matched your needs. Team Obsession Paris
A
Rating: 1 out of 5
The color doesn't match the description at all, much too light. Very disappointed
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Response from My Color Lenses
Hello Please do not hesitate to contact us for personal advice. I invite you to contact customer service to express your disappointment. I'm sorry to hear that your experience has been frustrating, but I really appreciate you bringing this issue to our attention.
A
Rating: 2 out of 5
lenses seduction honey nothing to say but the other lens I received the wrong correction 3.50 instead of 3 so unusable, despite my exchange by mail no return to date
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Response from My Color Lenses
Hello Seval Thank you for taking the time to give us your opinion. Please contact customer service on 04 22 10 83 12 so that we can rectify our error. We certainly didn't receive your email as customer service always responds to emails. Team Obsession Paris
A
Rating: 4 out of 5
Fast delivery
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Response from My Color Lenses
Hello Bahria Thank you for your positive feedback. Team Obsession Paris
A
Rating: 4 out of 5
Fast delivery
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Response from My Color Lenses
Hello Thank you for your positive feedback. Team Obsession Paris
A
Rating: 4 out of 5
Good overall
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Response from My Color Lenses
Hello We thank you for taking the time to leave a review and we thank you for your comment. Team Obsession Paris
A
Rating: 1 out of 5
Very, very disappointed with the way the lenses look. Absolutely not the same as in the photos or YouTube videos. They don't look natural.
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Response from My Color Lenses
Hello Thank you for taking the time to give us your opinion on our products. However, the tints of the lenses have not changed at all, but there are many criteria to be taken into account in the rendering of the lenses, such as light, hair color and the clothes you wear. From one person to another, the rendering can be different. Don't hesitate to contact us for personalized advice. Team Obsession Paris
A
Rating: 1 out of 5
I love your brand but this time I'm disappointed because I received my order but without the box to keep the lenses or the case or the clip, I received only the lenses.
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Response from My Color Lenses
Hello Thank you for your feedback. We are sorry for the inconvenience. Please do not hesitate to contact customer service so that they can send you the missing clip and case. Team Obsession Paris
A
Rating: 1 out of 5
I ordered over 64.79 euros worth of contact lenses, and I never received the order even though I chose insured shipping. Customer service aura vision does not answer my messages in which I just ask how they proceed in this kind of case. In short, I wouldn't recommend this store, because the products aren't true to life, and the service agents are far from customer-oriented and condescending: as long as they've got their money, customers just have to figure out what to do next.
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Response from My Color Lenses
Hello We are sorry for the problem encountered, our customer service remains at your disposal by phone or email. However, if you have never received your order, I do not understand how you can give an opinion on our products. Team Obsession Paris
A
Rating: 4 out of 5
fine
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Response from My Color Lenses
Hello We thank you for your positive review and are pleased that you like our products. Team Obsession Paris
A
Rating: 4 out of 5
Bon site allez très yeux fermés
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Response from My Color Lenses
Hello Thank you for your kind review :-). Team Obsession Paris
A
Rating: 4 out of 5
Good quality, superbly packaged
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Response from My Color Lenses
Hello Thank you for taking the time to give your opinion on our products and services :-) Team Obsession Paris
A
Rating: 1 out of 5
To date I have not received my order!
I've been waiting 15 days! I'd like to know where my order is, please!
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I've been waiting 15 days! I'd like to know where my order is, please!
Response from My Color Lenses
Hello We are sorry to read that you have been waiting for your order for 15 days. However it is not here that you must write to us in case of problem but by email or by telephone to 04 22 10 83 12 so that we carry out a research to see where is your order. We reply to emails within 24 hours. Team Obsession Paris
A
Rating: 1 out of 5
I have been ordering regularly from this site for three years now. I received a "torn" lens on delivery for which I took a photo the same day when I opened the parcel.
I sent an e-mail to the after-sales service, which refused to accept the claim because I had the same problem in 2019. I'm not exactly 30 euros short of the mark, but I'm rather suspicious of the way a brand's after-sales service handles a claim. I just find it totally unprofessional and scandalous. You're losing a customer with three years' seniority over a 30-euro issue. I think that's ridiculous. I wish you all the best for the future. Sincerely
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I sent an e-mail to the after-sales service, which refused to accept the claim because I had the same problem in 2019. I'm not exactly 30 euros short of the mark, but I'm rather suspicious of the way a brand's after-sales service handles a claim. I just find it totally unprofessional and scandalous. You're losing a customer with three years' seniority over a 30-euro issue. I think that's ridiculous. I wish you all the best for the future. Sincerely
Response from My Color Lenses
Hello Thank you for your feedback. We're sorry to hear about the problem you encountered with our products. Please do not hesitate to contact us on 04 22 10 83 12 to find a solution. Team Obsession Paris
A
Rating: 4 out of 5
1st contact, a little disappointed by the product*.
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Response from My Color Lenses
Hello If you need advice on color selection, please contact us and we'll be happy to help. You can reach us on 04 22 10 83 12. See you soon Team Obsession Paris
A
Rating: 1 out of 5
the color shown does not match the actual color
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Response from My Color Lenses
Hello Do not hesitate to send an email to customer service, if a mistake has been made, they will send you back a pair of lenses. See you soon Team Obsession Paris
A
Rating: 4 out of 5
I won't hesitate to order.
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