Customer reviews of My Color Lenses

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 350 published reviews
5 265 76% 4 31 9% 3 16 5% 2 10 3% 1 28 8%

Summary of reviews

The reviews highlight consistently positive experiences with product quality and natural-looking results, with many noting lenses are comfortable to wear and provide a subtle, natural color that enhances appearance. Delivery is repeatedly praised for speed and careful packaging, ensuring lenses arrive promptly and in good condition. Customer service and reliability are reflected in long-term satisfaction, repeated orders over years, and strong recommendations, with several buyers describing reliable performance and confidence in returning for future purchases. Overall, the store is perceived as dependable for quality lenses, easy wear, and swift, secure delivery.

Reviews 1 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2022
Very good
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Response from My Color Lenses
Hello Thank you for your positive evaluation. See you soon Team Obsession Paris
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/01/2022
Fast delivery
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Response from My Color Lenses
Hello Thank you for your positive review :-) See you soon Team Obsession Paris
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 31/01/2022
I ordered a pair that didn't fit me and they didn't offer me anything in exchange, just told me that the lantiella was smaller than your eye.
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Response from My Color Lenses
Hello, thank you for your feedback. We're sorry your experience did not meet your expectations. Team Obsession Paris
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 24/01/2022
Correct site, fast shipping. Too bad the lenses are ugly and unnatural.
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Response from My Color Lenses
Thank you for your feedback. We're sorry you didn't find any lenses that matched your needs. Team Obsession Paris
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 28/01/2022
The color doesn't match the description at all, much too light. Very disappointed
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Response from My Color Lenses
Hello Please do not hesitate to contact us for personal advice. I invite you to contact customer service to express your disappointment. I'm sorry to hear that your experience has been frustrating, but I really appreciate you bringing this issue to our attention.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2022
Fast delivery
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Response from My Color Lenses
Hello Bahria Thank you for your positive feedback. Team Obsession Paris
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/01/2022
Fast delivery
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Response from My Color Lenses
Hello Thank you for your positive feedback. Team Obsession Paris
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2022
Good overall
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Response from My Color Lenses
Hello We thank you for taking the time to leave a review and we thank you for your comment. Team Obsession Paris
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/01/2022
Very, very disappointed with the way the lenses look. Absolutely not the same as in the photos or YouTube videos. They don't look natural.
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Response from My Color Lenses
Hello Thank you for taking the time to give us your opinion on our products. However, the tints of the lenses have not changed at all, but there are many criteria to be taken into account in the rendering of the lenses, such as light, hair color and the clothes you wear. From one person to another, the rendering can be different. Don't hesitate to contact us for personalized advice. Team Obsession Paris
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 08/01/2022
I love your brand but this time I'm disappointed because I received my order but without the box to keep the lenses or the case or the clip, I received only the lenses.
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Response from My Color Lenses
Hello Thank you for your feedback. We are sorry for the inconvenience. Please do not hesitate to contact customer service so that they can send you the missing clip and case. Team Obsession Paris
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 15/12/2021
I ordered over 64.79 euros worth of contact lenses, and I never received the order even though I chose insured shipping. Customer service aura vision does not answer my messages in which I just ask how they proceed in this kind of case. In short, I wouldn't recommend this store, because the products aren't true to life, and the service agents are far from customer-oriented and condescending: as long as they've got their money, customers just have to figure out what to do next.
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Response from My Color Lenses
Hello We are sorry for the problem encountered, our customer service remains at your disposal by phone or email. However, if you have never received your order, I do not understand how you can give an opinion on our products. Team Obsession Paris
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/12/2021
fine
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Response from My Color Lenses
Hello We thank you for your positive review and are pleased that you like our products. Team Obsession Paris
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2021
Bon site allez très yeux fermés
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Response from My Color Lenses
Hello Thank you for your kind review :-). Team Obsession Paris
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/12/2021
Good quality, superbly packaged
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Response from My Color Lenses
Hello Thank you for taking the time to give your opinion on our products and services :-) Team Obsession Paris
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 11/12/2021
To date I have not received my order!
I've been waiting 15 days! I'd like to know where my order is, please!
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Response from My Color Lenses
Hello We are sorry to read that you have been waiting for your order for 15 days. However it is not here that you must write to us in case of problem but by email or by telephone to 04 22 10 83 12 so that we carry out a research to see where is your order. We reply to emails within 24 hours. Team Obsession Paris
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 17/12/2021
I have been ordering regularly from this site for three years now. I received a "torn" lens on delivery for which I took a photo the same day when I opened the parcel.
I sent an e-mail to the after-sales service, which refused to accept the claim because I had the same problem in 2019. I'm not exactly 30 euros short of the mark, but I'm rather suspicious of the way a brand's after-sales service handles a claim. I just find it totally unprofessional and scandalous. You're losing a customer with three years' seniority over a 30-euro issue. I think that's ridiculous. I wish you all the best for the future. Sincerely
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Response from My Color Lenses
Hello Thank you for your feedback. We're sorry to hear about the problem you encountered with our products. Please do not hesitate to contact us on 04 22 10 83 12 to find a solution. Team Obsession Paris
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/12/2021
1st contact, a little disappointed by the product*.
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Response from My Color Lenses
Hello If you need advice on color selection, please contact us and we'll be happy to help. You can reach us on 04 22 10 83 12. See you soon Team Obsession Paris
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 12/12/2021
the color shown does not match the actual color
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Response from My Color Lenses
Hello Do not hesitate to send an email to customer service, if a mistake has been made, they will send you back a pair of lenses. See you soon Team Obsession Paris
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/11/2021
I won't hesitate to order.
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