Customer reviews of My Color Lenses

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 350 published reviews
5 265 76% 4 31 9% 3 16 5% 2 10 3% 1 28 8%

Summary of reviews

The reviews highlight consistently positive experiences with product quality and natural-looking results, with many noting lenses are comfortable to wear and provide a subtle, natural color that enhances appearance. Delivery is repeatedly praised for speed and careful packaging, ensuring lenses arrive promptly and in good condition. Customer service and reliability are reflected in long-term satisfaction, repeated orders over years, and strong recommendations, with several buyers describing reliable performance and confidence in returning for future purchases. Overall, the store is perceived as dependable for quality lenses, easy wear, and swift, secure delivery.

2 star reviews

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Elodie P.
Rating: 2 out of 5
following a purchase from 15/12/2024
It's not the same colors as on the photos. Plus I can't stand it even though I'm used to wearing it.
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Response from My Color Lenses
Hello,

Thank you for your feedback. We'd like to reassure you that the photos on our site come from real professional photo shoots, which gives you the most accurate idea possible of how the lenses will look. However, it's true that colors may vary slightly depending on natural light, the color of your eyes, your hair, your skin tone...

As for discomfort, this can sometimes happen, even for regular wearers. We advise you to check that your lenses have been properly handled and moisturized before fitting. If you need any further assistance or advice, please do not hesitate to contact our customer service team, who will be delighted to help you find a solution.

We look forward to hearing from you.
Team Obsession Paris
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Sonia D.
Rating: 2 out of 5
following a purchase from 28/09/2024
The lens does not cover the entire pupil
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Response from My Color Lenses
Hello Sonia, thank you for your review. We're sorry you weren't completely satisfied with our product. We take your comment into account and are constantly striving to improve the quality of our lenses to meet our customers' expectations. Please do not hesitate to contact our customer service department at the following e-mail address: [email protected]
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Elisabeth A.
Rating: 2 out of 5
following a purchase from 19/09/2024
I received faulty lenses and received no response. I am very disappointed.
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Response from My Color Lenses
Dear Elisabeth, thank you for sharing your experience with us. We take this incident very seriously and invite you to contact us directly so that we can find a solution to your situation. We look forward to regaining your trust and providing you with impeccable service in the future.
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Nezha H.
Rating: 2 out of 5
following a purchase from 17/07/2024
Non-existent customer service. Unheard of. Several emails sent, no return.
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Response from My Color Lenses
Hello Nezha, thank you for your review. We're sorry you had problems with our customer service. We will take your comment into account to improve our services in the future. Thank you for your feedback. Sincerely, Obsession Paris.
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Monica P.
Rating: 2 out of 5
following a purchase from 30/06/2024
Hello I ordered cinnamon colored lenses and I received green lenses very disappointed with the color I think they were mistaken this is not possible. Thank you
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Valérie M.
Rating: 2 out of 5
following a purchase from 08/02/2024
I still haven't received anything. I paid for delivery in 6 days and now it's been 15 days.
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Response from My Color Lenses
Hello Valérie, please contact our customer service to report this problem. Team Obsession Paris
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Omayma T.
Rating: 2 out of 5
following a purchase from 28/11/2023
I'm disappointed I didn't receive my order? AND THEY ASK ME TO PAY THE SHIPPING COSTS TO SEND BACK THE COLLIS IT'S ABSURD !!!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/12/2022
Lenses give an unnatural look, moving every time you blink.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 14/08/2022
Contact lenses don't look natural. What's more, they're uncomfortable. Buy from a brand that knows what it's doing.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/01/2022
lenses seduction honey nothing to say but the other lens I received the wrong correction 3.50 instead of 3 so unusable, despite my exchange by mail no return to date
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Response from My Color Lenses
Hello Seval Thank you for taking the time to give us your opinion. Please contact customer service on 04 22 10 83 12 so that we can rectify our error. We certainly didn't receive your email as customer service always responds to emails. Team Obsession Paris
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