Customer reviews of Nanny Care

Hello, The product I purchased has a defect, it leaks.

We are still waiting for our order very dissatisfied the baby shower has passed we do not recommend your site at all

the product is expensive, with shipping costs and is useless.

The received monitor has never worked. Therefore, I have never installed or used it. I wish to proceed with a return of the product and know the procedure for a refund or exchange.

Error in the order I received a 4-sided bumper instead of a 2-sided one. Returning the package is difficult. I ordered a breathable bumper elsewhere

I am still waiting for my package for 1 month

A disaster. Product received is not the right one. Inability of customer service to find a quick solution. The birth gift is ruined because of their fault.

Very good product thank you

The package has been returned to you and I have not yet been refunded. I would like to reorder as soon as I have the refund.

Hello, Given the price, it is unacceptable to have a socket in poor condition and therefore non-functional.

The mattress beeps after 3 minutes - it's huge!

Package not received. DPD delivery is catastrophic. I had 2 people on the phone who did not give me the same information.

No parcel received because out of stock, disappointed

Order placed on December 16 normally delivered between 24/48h We are on December 28 no news Request for information about my order no answer Where is my package?

Camera not at all practical, I advise against it.

My order cannot be found at Intermarché Dol de Bretagne! DPD can't seem to locate my parcel.

Delivery took 15 days.
Although I had chosen 24/48h delivery ... the delivery company is not trustworthy. Several calls and no solution found. Parcel stuck in their warehouse. Mail sent to nanny-care .com but no solution found either. I do not recommend this site. Next time I'll use Amazon.

The product never arrived!

Ordered on the website, never received, probably due to the delivery man...

As reported directly to Nannycare, in addition to the problems of misleading price displays on the website (when ordering from abroad, all prices are displayed exclusive of tax without this being specified, and the pop-up window announcing "more than X euros to take advantage of free delivery" then gives misleading information), there is a major problem in the description of the product "réducteur de lit bébé - Little Chick". Indeed, the Nannycare website states that, "Thanks to this crib reducer, baby will feel cocooned in softness and security for a good night's sleep. However, on receipt of the product, I found that it is not actually recommended to let a baby sleep in this "reducer", except for times of "supervised naps" (due to the risk of suffocation). This is an essential point which is not mentioned at all on the Nannycare website (on the contrary, the description suggests that the device is suitable for night-time use). In addition to the sentence quoted above, two examples: "The cot reducer folds up to take up very little space, so you can take it with you wherever you go! It can also be used in an umbrella bed", "for baby's sleep periods, the cot reducer creates a secure environment during the 1st months, on the back, with the legs slightly raised above the low edge, this position will enable baby to digest better").On the phone, the Nannycare person who answered me was particularly unpleasant and told me that Nannycare was not responsible for the products sold on their site (!!). She also told me that the description would be corrected to specify that the product is not suitable if the baby is not supervised, yet here we are a week later (May 4, 2023), and nothing has been changed. I find all this particularly serious on the part of a company which makes its turnover on the (legitimate) fears of parents, by selling all sorts of safe accessories. As far as I'm concerned, trust is totally broken and I'll never recommend anything from Nannycare.

Big problem connecting to your account...

Hello, the package was delivered 8 days after the order (after Christmas) and my order was supposed to arrive with a teddy bear with a Christmas hat and it was replaced by adult Christmas socks!

Received the wrong item and difficult delivery to Belgium.

Product falsely marked available and in stock. I never received it and was reimbursed.

I've never ordered from them, I've reported it and they've never replied.

Hardware ok, but the application does not work, so the alarm clock option is not possible.

My first review was rejected, as Nanny care doesn't like bad reviews. So I lowered the rating again.

After-sales service is non-existent or ineffective, which means that the customer is not respected! Refund requests (within the withdrawal period) are not met!

Very disappointed with the delivery: the parcel was left on our doorstep in the middle of the street, even though we're in the center of town. We could not have found it, it could have been faulty... for the price it's really disappointing! We haven't tested it yet. We bought it, thinking it would be a good solution for more peaceful nights. To be seen.

Product quality concerns, malfunctions.

Very bad experience. Ordered a monitor + videophone pack and received it without the videophone. Had to prove via calls/emails/photos to then receive videophone. The image is of very poor quality, even during the day. The image is very pixelated. I made a claim and was asked for photos, which I provided 2 times, and I was asked for new ones. Amazon has much better quality and much cheaper ones. I wouldn't recommend it.

Service and really suck I look to have bought from you a me to have an answer it's really abused and the problem never resolved, received the bed broken.

Alarm bracelet received with stains and noise of metal parts inside, told me it's normal the stains that it can happen and no response for the strange noise. I sent it back immediately the same day, and they refused to reimburse me for the 15 euros in postage by collissimo (heavy cardboard) on the pretext that it was a return on my part and not their fault! In short, they weren't serious, and didn't even offer to send me another bracelet, knowing that I'd paid 250 euros for something dubious to put on my 1-year-old baby's wrist! Very disappointed, especially as I'm a nanny care customer.

Very dissatisfied with the way my order was processed.order not processed and store charging without having sent the order.several calls to tell me that the order has been sent with no tracking number available... Easier to blame the delivery company. After 7 working days of delivery instead of 2 as indicated on the site, I received the parcel. Complaint made by e-mail, no reply...In short, I think it's better to avoid this site.

I'm not happy with the delivery, this parcel should have arrived between Monday 24th and Tuesday 25th, only on Wednesday 26th at 12H37 I'm informed that the parcel has arrived CASTANO SPORT 52 rue des girondins 67007 LYON place I had selected. For a reason I do not know, on Thursday 27 at 11 H28new mail the parcel arrived at Tabal le cigal 36 rue vaubecour 69002 ???? and the final bouquet on Friday 28 at 11H13 the parcel arrived at Tabac presse 33 rue de la charité 69002,???? only on Friday not there, confirmation on Saturday 29th 11H05 that the parcel had arrived, living in the 7th arrondissement I had to cross Lyon to pick it up even though it was supposed to be delivered 300 m from my house. why pay 4.90€ for lousy transport. A gesture on your part to reimburse me for these costs would be appreciated, a refund and not a credit note, because I sincerely believe that I will not recommend your site.

The item sent to me is not the one I ordered

Changing unit with wrong drill holes, unusable, no response from after-sales service for a week.

I did not like how to use the article .... I'm not stupid yet ...When I point out that the product is non-compliant I wish I understood !!!!!

I received the wrong item, which I had already waited for longer than expected, and all I got was a request to send it back and wait again for the right one to be sent to me! How can I tell you that I don't have 3 months to kill for a baby monitor? It's so easy to look up a reference and send the right one! And assuming that to err is human, do you know what commercial gestures are??? In short, if you've got time to waste, you've found the IDEAL site!

delivery to a relay point registered by DPD, but nothing at the retailer's. no one in tel support at nanny care. what do we do?