Customer reviews of Nanny Care

Hello,

We sincerely regret that your experience has not lived up to your expectations.

Our breathable crib bumper is designed to provide safety and comfort for the baby, so we are concerned to know that it has not been useful to you. In some cases, the installation can influence the final result.

If you wish, we would be happy to help you check if the installation is correct and guide you step by step. You can write to us with a photo of the crib and the crib bumper already placed, and we will review with you the best way to adjust it.

We are at your disposal to find a satisfactory solution.

Best regards,
Ana
Customer Service

Thank you for taking the time to share your opinion.

Rest assured, the Nanny monitor is designed so that the alarm is loud enough, even in a house with a second floor. The sound level is not chosen at random: it must meet strict standards to be clearly heard by parents while remaining safe for the hearing of the infant, who is close to the device.

The goal is therefore to obtain a signal that is clearly perceptible in the home, without being excessive for the baby.

If you have any doubts about the volume of your device, please do not hesitate to contact our customer service: we can check its proper functioning with you and assist you if necessary.

Best regards,
Nanny Care Customer Service

Hello,

Thank you for your message and we sincerely apologize for the situation encountered.

If the monitor has indeed never worked, we invite you to contact our customer service so that we can carry out the necessary checks and offer you the most suitable solution (exchange or refund).

To do this, please write to us at [email protected]
specifying:

your order number,

a description of the malfunction,

and, if possible, a short video illustrating the problem (this allows us to speed up the handling).

As soon as we receive these elements, our team will get back to you quickly to assist you in the return procedure.

Again, we apologize for the inconvenience caused and thank you for your understanding.

Hello,

Thank you for taking the time to share your feedback.

The 3D fabric of the bumper is indeed intentionally thin, as it is breathable.

However, even with this thin material, the bumper is designed to prevent the baby from passing their arm or leg between the bars, thus avoiding pinching or uncomfortable awakenings.

We understand that this may be surprising if one expects a "cushion" effect, but the design priority remains primarily breathability.

Feel free to contact our customer service if you would like more information or installation advice.

Hello,
We sincerely apologize for the preparation error regarding your order. It is indeed an error on our part and we apologize for the inconvenience caused.

As we indicated during our exchanges, we proposed a solution to regularize the situation despite this error. We regret that this was not suitable for you and that you ultimately chose another product.

We remain at your disposal if needed and thank you for your feedback which helps us improve the quality of our service.

Hello,

We sincerely apologize for this experience. This is a mistake in order preparation, and we completely understand your disappointment, especially for a birth gift.

The proposed solution was not quick enough for you, so we have proceeded with a full refund of your order.

Once again, our apologies for this inconvenience.

Have a nice day.

Hello,

Thank you for your message.

The malfunction of the night mode that you are experiencing may indeed be affected by the presence of a light source near the unit, namely:

an infrared camera placed too close or directed directly at the monitor,
or a night light that is too bright, even if the room seems dark to the naked eye.
We advise you to check these elements and, if possible, to move or reorient the infrared camera and/or reduce the brightness of the night light to allow the light sensor of the monitor to function properly.

Please keep us informed after this test, and of course, if the problem persists, we remain at your complete disposal to assist you.

Regarding the newsletters, we will take the necessary action immediately.

Best regards.

Hello Nadine,

Thank you for your positive feedback! Your satisfaction is our priority and we are delighted that you liked our product. Please feel free to reach out to us if you have any questions or suggestions.

Best regards,
The Nanny Care team

Hello Mrs. Saint Martin,
We have just received confirmation from the carrier: unfortunately, your package has been lost.
We sincerely apologize for this inconvenience.

We have immediately processed a full refund of your order.
To apologize for the trouble caused, we are also offering you a promotional code to use on your next purchase on our site.


We are very sorry for this situation beyond our control, and thank you for your understanding.

Best regards,
The Nanny Care team

Hello,

We are sorry to hear that you have encountered a problem with your product.

After checking, your order concerns a Nanny BM-02 monitor, which operates exclusively on batteries and does not have any power socket. So it is possible that you are referring to the end of the detection mattress cable?

If that is the case, it is indeed very rare, but we take this type of situation very seriously. Your product being guaranteed for 2 years, we invite you to contact us directly so that we can arrange a quick and efficient after-sales service.

Please feel free to send us a photo or a more precise description of the defect so that we can assist you better.

Best regards,
The Nanny Care customer service

Hello,

Thank you for your feedback.

After checking, the customer service responded to you immediately indicating:

" May 1st being Labor Day, it is a public holiday in France. Our logistics services were therefore exceptionally closed and no orders could be processed that day.

Your order was taken care of as soon as our warehouse reopened on May 2nd and shipped as quickly as possible. Unfortunately, this does indeed delay the initially planned delivery in J+1.

We understand your disappointment regarding the express delivery fees and remain at your disposal to discuss this if needed.

Thank you for your understanding,
Best regards, "

Please feel free to reach out to us if needed.

Thank you for your positive feedback on the quality of the baby monitor and its features. Following our various exchanges, we confirm that the crackling you reported was not normal. That is why we sent a new baby monitor. We hope everything is now back to normal and that you are fully satisfied with your product. Please feel free to reach out to us if needed, we remain at your disposal. Best regards,

Hello,

Thank you for your feedback. We are delighted to have been able to identify and resolve your problem during our discussions.

The triggering of the alarm was indeed due to the proximity between the cododo and the parental bed. As the sensors on the Nanny respiratory monitor are very sensitive, they can detect external movements if there isn't at least 50 cm between the parental bed and the cododo.

If you have any questions, please do not hesitate to contact us.

Yours faithfully
The Nanny Care team

Hello, Stéphanie,

We would like to apologize for the abnormally long delay in your delivery. We understand your frustration and sincerely regret this situation, which is beyond our control.

Following our discussions, we immediately took the initiative and sent you a new parcel to avoid you having to wait too long. We are therefore delighted to hear that you have received it and hope that it brings you complete satisfaction.

Your satisfaction is important to us, and we remain at your disposal should you have any questions or require assistance. If you wish, we would be grateful if you could update your review based on your final experience.

Thank you again for your patience and trust.

Hello Ambre,
We sincerely apologize for the inconvenience caused by the out-of-stock condition of the item you ordered.
We fully understand your dissatisfaction and deeply regret the confusion caused by our system.
We thank you for your understanding and remain at your disposal for any further information you may require.

Hello Valerie,
Thank you for your feedback and we are sorry that the product did not meet your expectations.
Please contact us at [email protected] to provide us with more details about your disappointment with the product you received. This will enable us to pass the information on to our quality team for verification.

Thank you for your feedback and we fully understand your dissatisfaction. Due to exceptional circumstances following heavy carrier traffic, we encountered difficulties which unfortunately impacted your experience, our apologies for this incident. We hope you will give us another chance and remain at your disposal for any further inquiries at [email protected]. Sincerely, The Nanny Care team

Hello, We thank you for your patience and would like to inform you that we have taken into account your request concerning your order. After having contacted our carrier again, it unfortunately appears that your parcel has been lost. We are sincerely sorry for the inconvenience caused and fully understand your disappointment. To remedy the situation, we have refunded your order in full. Should you wish to place a new order, we would be delighted to offer you an exceptional discount as a gesture of goodwill. Please do not hesitate to contact us if you have any questions, or if you would like to take advantage of this discount on your next order. Once again, our apologies for this incident and thank you for your understanding. Sincerely, The Nanny Care team

We thank you for your feedback and are sorry that the 2-sided breathable bumper did not meet your expectations. The quality of our products is paramount, and we take your feedback very seriously. We will pass on the information to our quality team for verification. Please contact us at [email protected] to provide us with more information about your disappointment with the product you received. Sincerely, The Nanny Care team

We thank you for your feedback and are sorry that the DVM-75 baby monitor did not meet your expectations. The quality of our products is paramount, and we take your feedback very seriously. We will pass on the information to our quality team so that a check can be carried out. If you wish, we would be happy to offer you an exchange or refund. Please contact us at [email protected] so that we can arrange this for you.

Hello Manon, Thank you very much for your detailed feedback on the product. We appreciate that you took the time to share your observations, even before the arrival of your baby. The Nanny is a precision monitor certified as a "CE medical device Class IIB" and clinically validated. Its installation must follow a few simple rules specified in the installation instructions. You can see the movements the Nanny detects by looking at the alarm box (Nanny on, without baby in bed), which will help you identify the cause and remove it (imperative) when the Nanny is monitoring baby: a green light comes on each time movement is detected. If the Nanny doesn't go off, it must be detecting other movements in the room (your heartbeat, a draught, a cell phone, etc.). The first thing to do is to make sure it's really your movements that are being detected. Leave the room and wait to see if the Nanny rings. If it goes off, it's working properly. If it doesn't, it's picking up something else. You can check the Nanny's operation and verify that it is detecting and triggering properly by changing its environment: for example, put it on the living room table (without any vibration/disturbance around it, of course), move away and see if it rings (this will confirm local disturbance in the room). In this case, you'll need to find the element that might be generating vibrations near the crib (a spinning musical mobile, a fan, a fan heater, a rocking chair, a draught...) and remove it. On the other hand, the Nanny can be used with a co-sleeping cradle, but only when it is not in the co-sleeping version against the parents' bed, otherwise it will pick up the vibrations made by the parents and, in the event of a problem, will not be triggered. If the cradle is sufficiently far from the parents' bed (at least 50cm) when baby is under the Nanny's supervision with the cradle in the fixed version (no rocking), and not inclined, the Nanny should be placed on the bed base (on a wooden plate) under the baby mattress; there is no minimum thickness required for the baby mattress (just a maximum of 12cm). If you have any further questions, please do not hesitate to contact our team. Good day to you, Ana Nanny Care Team

Hello, Thank you for taking the time to give us feedback on this article. It sounds like you had a disappointing experience with the camera. Can you tell us what exactly bothered you? Was it image quality, ease of use, durability, or something else? It might help to better understand the product's weak points. We look forward to hearing from you. Good day to you, Ana Team Nanny Care

Hello Axelle, I understand that you're disappointed by the lack of choice. What kind of products or services were you looking for? Perhaps I can help you find what you're looking for, or point you in the direction of alternatives. I'll be in touch if you need any further information. Have a nice day, Ana Equipe Nanny Care

Hello Sir, Could you please contact us directly on 05 56 78 78 08 with your order number so that we can make the necessary arrangements with the carrier? Thank you in advance. Nanny Care customer service

Thank you so much for your positive feedback! We are delighted to know that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. Concerning the tracking of your parcel, you should have received an email with the tracking number and have the possibility to follow the delivery. Please note that our customer service remains at your disposal from Monday to Friday from 9am to 5pm. See you soon on our website!