Customer reviews of Nanny Care

It's a birth gift sent directly to those concerned

NOT YET IN USE, BUT A SAFETY FEATURE FOR THE BABY

Order processed and shipped quickly

At the time of payment I did not find the delivery address of the future parents so I had it delivered to my home.

Mother of a little boy, it saves my nights!

Rapid response

Smooth navigation

Site easy to order for me which is not the habit on the other hand the provider that I had chosen not that my first parcel never arrived the service after sale very reactive my returned my order

I took the Lot with the camera and frankly I am very disappointed with the camera it has a very poor quality and makes noise frankly for the price I am very disappointed.

Delivery took 15 days.
Although I had chosen 24/48h delivery ... the delivery company is not trustworthy. Several calls and no solution found. Parcel stuck in their warehouse. Mail sent to nanny-care .com but no solution found either. I do not recommend this site. Next time I'll use Amazon.

OK good

The product never arrived!

Serious French site, always ready to listen by e-mail or telephone... quality products and very affordable prices, unlike competitors... The only complaint is that some product descriptions are lacking, but this is quickly resolved by calling (free call).

I chose Nanny Care because I had an urgent need and they guaranteed delivery within 24 to 48 hours. My parcel arrived a week later, and when I called customer service, they blamed the carrier, even though they knew they were closed for the holidays and couldn't deliver on time. Instead of mentioning this on their website, they preferred to lie about delivery times. Had I known, I would have ordered elsewhere. As for Nanny Care, it seems to work fine.

Very functional site, but a little disappointed as we thought we'd receive it within 24/48 hours as indicated on the site, product received 4 days later.

Great!

Correct order tracking and well-designed website.

I never received my parcel, DPD apparently dropped it off at my house and even signed for it because I didn't sign for it and they did have a signature of receipt. It's now the 22/07 and I still have no news!

Order ok and well packaged Few choice of colors however and few items on the site.

The site is not very clear: to this day, I still haven't understood the nuance between the different versions of the nanny. But ordering is easy.

Ordered on the website, never received, probably due to the delivery man...

I sent the parcel back to you because I had made a mistake but I still haven't heard from you, but otherwise the delivery time was great.

Very good

Very fast shipping. However, the box of my item was open (tape sealing the product cut). I have doubts about the new nature of the product.

Poor delivery

The alarm sometimes sounds several minutes after we've taken the baby out of bed!

Hello, the delivery did not go as planned. I had asked for a collection at a relay point on a certain date because we were not there (vacations). The parcel was thrown in front of my door and left outside for 7 days (not to mention the bad weather). The deliveryman didn't bother to phone either.

Nothing in particular to say

Everything was fine, but it was spoiled by the delivery On the site I selected a relay point and finally the parcel was delivered to another person This person didn't tell me anything I found out by phoning your customer service.

Well, there wasn't the color I wanted, so a young woman called to offer me a similar, perfect product.

Se super et bien

As reported directly to Nannycare, in addition to the problems of misleading price displays on the website (when ordering from abroad, all prices are displayed exclusive of tax without this being specified, and the pop-up window announcing "more than X euros to take advantage of free delivery" then gives misleading information), there is a major problem in the description of the product "réducteur de lit bébé - Little Chick". Indeed, the Nannycare website states that, "Thanks to this crib reducer, baby will feel cocooned in softness and security for a good night's sleep. However, on receipt of the product, I found that it is not actually recommended to let a baby sleep in this "reducer", except for times of "supervised naps" (due to the risk of suffocation). This is an essential point which is not mentioned at all on the Nannycare website (on the contrary, the description suggests that the device is suitable for night-time use). In addition to the sentence quoted above, two examples: "The cot reducer folds up to take up very little space, so you can take it with you wherever you go! It can also be used in an umbrella bed", "for baby's sleep periods, the cot reducer creates a secure environment during the 1st months, on the back, with the legs slightly raised above the low edge, this position will enable baby to digest better").On the phone, the Nannycare person who answered me was particularly unpleasant and told me that Nannycare was not responsible for the products sold on their site (!!). She also told me that the description would be corrected to specify that the product is not suitable if the baby is not supervised, yet here we are a week later (May 4, 2023), and nothing has been changed. I find all this particularly serious on the part of a company which makes its turnover on the (legitimate) fears of parents, by selling all sorts of safe accessories. As far as I'm concerned, trust is totally broken and I'll never recommend anything from Nannycare.

Good, no problems to report.

Some articles are not detailed enough.

Very good Although a bit expensive!

Order received very quickly. Careful packaging

Practice

Satisfied

Fine

Item arrived quickly. For the moment, nothing to report