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C
Rating: 4 out of 5
not the easiest, but acceptable all the same
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Customer reviews of Nanny Care
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 610 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.
Reviews 1, 2, 3 and 4 stars
Reset filtersM
Rating: 1 out of 5
Big problem connecting to your account...
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A
Rating: 4 out of 5
Fine
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P
Rating: 4 out of 5
Very good
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A
Rating: 3 out of 5
Very good site
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J
Rating: 3 out of 5
Thanks to nanny Care for finding a solution to my ordering problem. Great responsiveness!
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N
Rating: 4 out of 5
No prob on order and delivery
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C
Rating: 4 out of 5
Easy site navigation. Fast delivery.
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V
Rating: 3 out of 5
On the whole I'm happy with it, but sometimes when I take my daughter out of bed. The detector takes a long time to sound, which should be the opposite; it should sound immediately.
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C
Rating: 1 out of 5
Hello, the package was delivered 8 days after the order (after Christmas) and my order was supposed to arrive with a teddy bear with a Christmas hat and it was replaced by adult Christmas socks!
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S
Rating: 4 out of 5
Very nice site with attractive prices
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J
Rating: 4 out of 5
Delivered promptly despite a carrier error that caused it to make a trip to Annecy....
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W
Rating: 3 out of 5
Hello The parcel arrived on time but the cardboard package was open without any trace of tape or staples suggesting that it was sealed at the time of shipment ... Luckily the product packaging was intact Delivery service to improve ...
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L
Rating: 4 out of 5
Easy to use
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M
Rating: 4 out of 5
Satisfied with the order and the product.minor problems with delivery due to a misunderstanding but the problem has been resolved!
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M
Rating: 4 out of 5
Order, follow-up and delivery without any problems.
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C
Rating: 4 out of 5
Practical and fluid.
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M
Rating: 4 out of 5
Site fairly easy to navigate, products fairly clear, easy to order.
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D
Rating: 2 out of 5
The site is okay but the delivery is unfortunately a big negative point that gives a bad image of the brand behind it is really too bad.
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E
Rating: 4 out of 5
Our son's physiotherapist recommended this mat for our baby, who sleeps on his stomach.
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P
Rating: 2 out of 5
Deadline not met and no e-mail to inform me that it had arrived at the relay point....
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C
Rating: 4 out of 5
speed of delivery
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M
Rating: 3 out of 5
I put three stars because of the delivery which almost reached two weeks whereas on the site it estimates between 24h and 48h.
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A
Rating: 1 out of 5
Received the wrong item and difficult delivery to Belgium.
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D
Rating: 1 out of 5
Product falsely marked available and in stock. I never received it and was reimbursed.
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J
Rating: 4 out of 5
Easy to order, delivery a little longer than expected.
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M
Rating: 1 out of 5
I've never ordered from them, I've reported it and they've never replied.
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M
Rating: 4 out of 5
rapid bed bumper reimbursement
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L
Rating: 3 out of 5
Order delivered very quickly. Customer service present before purchase - quick response - but completely absent after purchase.
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A
Rating: 4 out of 5
Batteries wear out quickly
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C
Rating: 1 out of 5
Hardware ok, but the application does not work, so the alarm clock option is not possible.
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A
Rating: 3 out of 5
It beeps when the baby is taken out of bed, and it's a real pain in the ass.
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M
Rating: 1 out of 5
My first review was rejected, as Nanny care doesn't like bad reviews. So I lowered the rating again.
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S
Rating: 4 out of 5
Good product
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A
Rating: 1 out of 5
After-sales service is non-existent or ineffective, which means that the customer is not respected! Refund requests (within the withdrawal period) are not met!
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M
Rating: 3 out of 5
First delivery in very poor condition with the product received not corresponding to the order. But the service responded very quickly and in return for the wrong product, I received the right product (correct delivery without any damage to the packaging). Very good responsiveness.
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C
Rating: 4 out of 5
We had to click several times on the product to see it appear in the shopping cart.
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C
Rating: 3 out of 5
Very good site, but delivery takes a long time.
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T
Rating: 3 out of 5
Unfortunately I withdraw 2 star because the delivery was null and that I still did not receive my parcel, knowing that it is not the fault of the salesman I leave nevertheless 3 star
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H
Rating: 4 out of 5
Fine
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