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M
Rating: 4 out of 5
Completely satisfied
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Customer reviews of Nanny Care
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 610 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.
Reviews 1, 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
I had a bit of trouble getting hold of them to ask for explanations about one of the bracelets, but then everything was fine.
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J
Rating: 3 out of 5
Very reassuring for parents, but being woken up in the middle of the night because our daughter has turned on her side and the monitor no longer detects her BOF. I should point out that it's installed correctly in the center of her bed, on a rigid plate as recommended. We've only been using it for 3 nights, so we're hoping this will be the only stressful episode.
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G
Rating: 4 out of 5
Fast delivery, item as advertised
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A
Rating: 3 out of 5
Part of the order didn't match, so I had to provide proof of the preparation error, go back to the parcel relay to pick up the rest of the order and then send back what had been delivered by mistake ... 3 trips instead of one and no commercial gesture, what a shame!
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M
Rating: 2 out of 5
dragon backpack ordered and dinosaur backpack received labeled dragon backpack!!! surely a labeling problem from stock it's a shame!!! being on vacation and really needing the bag I did not return it there is nothing to complain about the product it is very good.
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P
Rating: 3 out of 5
The requested measurements were not complied with
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R
Rating: 4 out of 5
Very good, my son likes it
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G
Rating: 2 out of 5
Poor delivery, I had to call again to get my gift to its destination, but the customer service was efficient.
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C
Rating: 2 out of 5
Don't promise 24 to 48 hours delivery when you're not sure of your delivery person. The parcel took 10 days to arrive! And what's more, I had ordered a Dinosaurs subject because it was available on the site, and it was only after payment that I was told it was no longer available... I had the choice between a refund (always complicated) and/or changing the subject... It's a pity because your product game was interesting ...
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M
Rating: 1 out of 5
Very disappointed with the delivery: the parcel was left on our doorstep in the middle of the street, even though we're in the center of town. We could not have found it, it could have been faulty... for the price it's really disappointing! We haven't tested it yet. We bought it, thinking it would be a good solution for more peaceful nights. To be seen.
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M
Rating: 4 out of 5
Delivery not cool we are asked to wait for delivery at such time and the hour came we are informed of a delivery problem on their part, so postponed to the next day so I made the leek for nothing
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M
Rating: 1 out of 5
Product quality concerns, malfunctions.
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M
Rating: 4 out of 5
Nice site, fast delivery, despite a 1-day delay.
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F
Rating: 1 out of 5
Very bad experience. Ordered a monitor + videophone pack and received it without the videophone. Had to prove via calls/emails/photos to then receive videophone. The image is of very poor quality, even during the day. The image is very pixelated. I made a claim and was asked for photos, which I provided 2 times, and I was asked for new ones. Amazon has much better quality and much cheaper ones. I wouldn't recommend it.
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H
Rating: 4 out of 5
Correct product, fast delivery.
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S
Rating: 1 out of 5
Service and really suck I look to have bought from you a me to have an answer it's really abused and the problem never resolved, received the bed broken.
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L
Rating: 4 out of 5
The site is comprehensive but a bit cluttered, and you can't always find what you're looking for.
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J
Rating: 4 out of 5
Simple and responsive.
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J
Rating: 4 out of 5
The product is perfect but the delivery partner leaves something to be desired...
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D
Rating: 4 out of 5
well
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M
Rating: 4 out of 5
good satisfaction
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H
Rating: 1 out of 5
Alarm bracelet received with stains and noise of metal parts inside, told me it's normal the stains that it can happen and no response for the strange noise. I sent it back immediately the same day, and they refused to reimburse me for the 15 euros in postage by collissimo (heavy cardboard) on the pretext that it was a return on my part and not their fault! In short, they weren't serious, and didn't even offer to send me another bracelet, knowing that I'd paid 250 euros for something dubious to put on my 1-year-old baby's wrist! Very disappointed, especially as I'm a nanny care customer.
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D
Rating: 3 out of 5
I didn't quite understand that there were 2 shippers - it's not easy when ordering.
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C
Rating: 3 out of 5
Very fast delivery. Product as described but too small for my baby. Height 65cm and weight 7kg.
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A
Rating: 4 out of 5
Very good
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A
Rating: 2 out of 5
The stroller nothing to say super conform well packaged, the only problem is that I was missing an item ie the Goblet holder so to receive it is a galley I'm still waiting. only negative point
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P
Rating: 3 out of 5
The delivery time announced when ordering was not respected. Delivery 7 days after 48 to 72h announced.
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C
Rating: 1 out of 5
Very dissatisfied with the way my order was processed.order not processed and store charging without having sent the order.several calls to tell me that the order has been sent with no tracking number available... Easier to blame the delivery company. After 7 working days of delivery instead of 2 as indicated on the site, I received the parcel. Complaint made by e-mail, no reply...In short, I think it's better to avoid this site.
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J
Rating: 4 out of 5
Fast delivery
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V
Rating: 4 out of 5
Good, no problems to report.
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J
Rating: 4 out of 5
Very fast shipping
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M
Rating: 4 out of 5
Very good product but delivery a little long. if there is a problem with the nanny care and I have to recommend one, I will be annoyed to remain without it for so long. to be reviewed at this level but satisfied with the quality for 3 years.
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L
Rating: 4 out of 5
Rout went smoothly from order to delivery.
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O
Rating: 4 out of 5
Product perfectly conforms to order
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D
Rating: 4 out of 5
Delivery took a little longer than expected, but was still very satisfactory.
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F
Rating: 2 out of 5
When you highlight the 24/48h delivery time on the article and then explain to me that it's 24/48h delivery once the order has been dispatched, I don't like it, so I'll no longer be a customer of yours.
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M
Rating: 4 out of 5
Well in my opinion on time delivery. I recommend this site. Good product.
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R
Rating: 3 out of 5
The crib bumper is far too large for a conventional crib
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F
Rating: 3 out of 5
Returns are at the customer's expense.
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