Customer reviews of Nanny Care

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 3 610 published reviews
5 3 045 84% 4 379 10% 3 92 3% 2 46 1% 1 48 1%

Summary of reviews

The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.

Reviews 1, 2, 3 and 5 stars

Reset filters
E
Emilie D.
Rating: 5 out of 5
following a purchase from 06/02/2025
I'm thrilled with my purchase, it makes me feel so much less stressed! Thank you so much for creating this product!
Translated reviews
C
Carole R.
Rating: 5 out of 5
following a purchase from 06/02/2025
Perfect
Translated reviews
M
Megane N.
Rating: 5 out of 5
following a purchase from 07/02/2025
Nickel works great, reassures parents
Translated reviews
S
Sarah E.
Rating: 5 out of 5
following a purchase from 04/02/2025
Package well received :) the mattress will only be used in May for the new arrival but already delighted with the one used by my first 😊
Translated reviews
V
Vanessa P.
Rating: 5 out of 5
following a purchase from 01/02/2025
Very satisfied with my purchase, I am now more serene at night.
Translated reviews
S
Stéphanie M.
Rating: 1 out of 5
following a purchase from 31/01/2025
Package not received. DPD delivery is catastrophic. I had 2 people on the phone who did not give me the same information.
Translated reviews
Response from Nanny Care
Hello, Stéphanie,

We would like to apologize for the abnormally long delay in your delivery. We understand your frustration and sincerely regret this situation, which is beyond our control.

Following our discussions, we immediately took the initiative and sent you a new parcel to avoid you having to wait too long. We are therefore delighted to hear that you have received it and hope that it brings you complete satisfaction.

Your satisfaction is important to us, and we remain at your disposal should you have any questions or require assistance. If you wish, we would be grateful if you could update your review based on your final experience.

Thank you again for your patience and trust.
B
Beatrice M.
Rating: 5 out of 5
following a purchase from 30/01/2025
I'm halfway through my third anti-sudden-death mattress, which is an excellent product. The nights are much more Paul-like with it.
Translated reviews
Response from Nanny Care
Hello Beatrice,
Thank you very much for your positive feedback! We are delighted to hear that you enjoyed your experience with us and that our products meet your expectations. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service.
See you soon on our website!
A
Ambre M.
Rating: 1 out of 5
following a purchase from 31/01/2025
No parcel received because out of stock, disappointed
Translated reviews
Response from Nanny Care
Hello Ambre,
We sincerely apologize for the inconvenience caused by the out-of-stock condition of the item you ordered.
We fully understand your dissatisfaction and deeply regret the confusion caused by our system.
We thank you for your understanding and remain at your disposal for any further information you may require.
C
Claire T.
Rating: 5 out of 5
following a purchase from 27/01/2025
Very good advice on the phone from my assistant!
Translated reviews
Response from Nanny Care
Hello Claire,
Thank you for your positive comment!
We attach great importance to the quality of our customer service, and it's a pleasure to know that you were well taken care of.
We remain at your disposal for any future questions or requests.
See you soon on our site!
M
Marie Rose S.
Rating: 5 out of 5
following a purchase from 27/01/2025
It was a birth gift and I haven't heard back from the parents-to-be. Impossible to answer.
Translated reviews
Response from Nanny Care
Hello Marie Rose,
Thank you so much for thinking of us for this gift! We hope that the person who received it will be completely satisfied.
See you soon on our site
A
Araceli H.
Rating: 5 out of 5
following a purchase from 25/01/2025
perfect fast delivery
Translated reviews
Response from Nanny Care
Hello Araceli,
Thank you for your comment!
We know how important speed of service is, and we're delighted to have been able to meet your expectations.
Thank you for trusting us, and see you soon on our site!
C
Compin V.
Rating: 2 out of 5
following a purchase from 22/01/2025
The order was not what I expected
Translated reviews
Response from Nanny Care
Hello Valerie,
Thank you for your feedback and we are sorry that the product did not meet your expectations.
Please contact us at [email protected] to provide us with more details about your disappointment with the product you received. This will enable us to pass the information on to our quality team for verification.
M
Martine D.
Rating: 5 out of 5
following a purchase from 21/01/2025
very good product
Translated reviews
Response from Nanny Care
Hello Martine,
Thank you for your positive feedback!
We're delighted that our products have met your expectations.
See you soon on our site!
M
Marie Noelle V.
Rating: 5 out of 5
following a purchase from 23/01/2025
very satisfied thank you
Translated reviews
Response from Nanny Care
Hello Marie noelle,
Thank you so much for your positive feedback!
We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our site!
S
Stephanie L.
Rating: 5 out of 5
following a purchase from 27/01/2025
Really perfect
Translated reviews
Response from Nanny Care
Hello Stéphanie,
Thank you for your positive feedback! We're delighted you enjoyed your experience with us.
See you soon on our website!
A
Aldoline C.
Rating: 5 out of 5
following a purchase from 25/01/2025
I am very satisfied with the site (good description/explanation etc) satisfied with my order (various means of payment etc and delivery - lots of choice) and I am very satisfied with the product I chose (alecto babyphone). I recommend both the site and the babyphone
Translated reviews
Response from Nanny Care
Hello Aldoline,
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. We are happy to hear that you are satisfied with your Alecto baby monitor. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service.
See you soon on our website!
E
Eloise R.
Rating: 5 out of 5
following a purchase from 27/01/2025
Meets my expectations
Translated reviews
Response from Nanny Care
Thank you for your positive feedback!
See you soon on our site!
M
Marine D.
Rating: 5 out of 5
following a purchase from 26/01/2025
No sooner received than installed
Translated reviews
Response from Nanny Care
Thank you very much for your comment!
See you soon on our site!
M
Michel H.
Rating: 5 out of 5
following a purchase from 25/01/2025
ok
Translated reviews
Response from Nanny Care
Thank you very much for your comment!
We are delighted that everything went well and hope to see you back on our site very soon.
M
Maria S.
Rating: 5 out of 5
following a purchase from 17/01/2025
Order received, compliant.
Translated reviews
C
Cecile L.
Rating: 5 out of 5
following a purchase from 15/01/2025
Item received the day after the order, confirmed to order and in perfect working order.
Translated reviews
J
Jean-Christophe R.
Rating: 5 out of 5
following a purchase from 13/01/2025
Nickel, from order to delivery
Translated reviews
P
Pascale B.
Rating: 5 out of 5
following a purchase from 15/01/2025
Fast delivery.
Translated reviews
F
Flo V.
Rating: 5 out of 5
following a purchase from 23/12/2024
Fast delivery, easy-to-assemble products and top-notch application.
Translated reviews
A
Anne S.
Rating: 3 out of 5
following a purchase from 03/01/2025
DOES NOT RESPECT THE CHOSEN DELIVERY
Translated reviews
Response from Nanny Care
Thank you for your feedback and we fully understand your dissatisfaction. Due to exceptional circumstances following heavy carrier traffic, we encountered difficulties which unfortunately impacted your experience, our apologies for this incident. We hope you will give us another chance and remain at your disposal for any further inquiries at [email protected]. Sincerely, The Nanny Care team
M
Martinien A.
Rating: 5 out of 5
following a purchase from 23/12/2024
Very good
Translated reviews
Z
Zuzana F.
Rating: 5 out of 5
following a purchase from 23/12/2024
I bought a Nanny Care BM-03 respiratory monitor and a Tiny baby mattress + recliner. I am extremely satisfied. Superior quality.
Translated reviews
M
Majda D.
Rating: 5 out of 5
following a purchase from 17/12/2024
Very fast!
Translated reviews
Response from Nanny Care
Thank you for your complimentary comment! We know how important speed of service is, and we are delighted to have been able to meet your expectations. We are constantly striving to provide fast and efficient service. Thank you for placing your trust in us, and see you soon on our site!
M
Marie M.
Rating: 5 out of 5
following a purchase from 16/12/2024
The site is very clear. I appreciated the fast delivery
Translated reviews
Response from Nanny Care
Thank you for your complimentary comment! We know how important speed of service is, and we are delighted to have been able to meet your expectations. We are constantly striving to provide fast and efficient service. Thank you for placing your trust in us, and see you soon on our site!
D
Dominique G.
Rating: 1 out of 5
following a purchase from 16/12/2024
Order placed on December 16 normally delivered between 24/48h We are on December 28 no news Request for information about my order no answer Where is my package?
Translated reviews
Response from Nanny Care
Hello, We thank you for your patience and would like to inform you that we have taken into account your request concerning your order. After having contacted our carrier again, it unfortunately appears that your parcel has been lost. We are sincerely sorry for the inconvenience caused and fully understand your disappointment. To remedy the situation, we have refunded your order in full. Should you wish to place a new order, we would be delighted to offer you an exceptional discount as a gesture of goodwill. Please do not hesitate to contact us if you have any questions, or if you would like to take advantage of this discount on your next order. Once again, our apologies for this incident and thank you for your understanding. Sincerely, The Nanny Care team
B
Benjamin D.
Rating: 5 out of 5
following a purchase from 09/12/2024
Fast delivery and easy access to the product on the site
Translated reviews
Response from Nanny Care
Thank you for your complimentary comment! We know how important speed of service is, and we are delighted to have been able to meet your expectations. We are constantly striving to provide fast and efficient service. Thank you for placing your trust in us, and see you soon on our site!
N
Nathalie P.
Rating: 5 out of 5
following a purchase from 06/12/2024
Very good site.
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
C
Cynthia P.
Rating: 5 out of 5
following a purchase from 02/12/2024
-
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
E
Euwidys J.
Rating: 5 out of 5
following a purchase from 04/12/2024
I highly recommend this mattress.
Translated reviews
Response from Nanny Care
Thank you for your positive feedback! We are pleased to know that the Nanny BM-03 respiratory monitor has met your expectations. We work hard to select the best products for our customers, and your satisfaction is our greatest reward. Please come back to us if you have any further questions or needs. We hope to see you soon!
M
Marie-Françoise F.
Rating: 3 out of 5
following a purchase from 27/11/2024
Interesting site with interesting content. Disappointed with the product received.
Translated reviews
Response from Nanny Care
We thank you for your feedback and are sorry that the 2-sided breathable bumper did not meet your expectations. The quality of our products is paramount, and we take your feedback very seriously. We will pass on the information to our quality team for verification. Please contact us at [email protected] to provide us with more information about your disappointment with the product you received. Sincerely, The Nanny Care team
S
Sabine S.
Rating: 5 out of 5
following a purchase from 02/12/2024
Very good fast delivery
Translated reviews
Response from Nanny Care
Thank you for your complimentary comment! We know how important speed of service is, and we are delighted to have been able to meet your expectations. We are constantly striving to provide fast and efficient service. Thank you for placing your trust in us, and see you soon on our site!
M
Mathilde R.
Rating: 5 out of 5
following a purchase from 30/09/2024
Very good so far
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
H
Hélène D.
Rating: 5 out of 5
following a purchase from 09/12/2024
A gift that can reassure a mother
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
T
Tammas Y.
Rating: 5 out of 5
following a purchase from 09/12/2024
Very easy to use and fast shipping.
Translated reviews
Response from Nanny Care
Thank you for your complimentary comment! We know how important speed of service is, and we are delighted to have been able to meet your expectations. We are constantly striving to provide fast and efficient service. Thank you for placing your trust in us, and see you soon on our site!
J
Juliette T.
Rating: 5 out of 5
following a purchase from 25/11/2024
Ultra fast, efficient. nanycare mattress product used up to baby's sitting position. Repurchased this year as a gift. 100% satisfaction
Translated reviews
Response from Nanny Care
Thank you for your positive feedback! We're glad to hear that the Nanny monitor met your expectations. We work hard to select the best products for our customers, and your satisfaction is our greatest reward. Please come back to us if you have any further questions or needs. We hope to see you soon!
We use cookies for audience measurement and improving user experience.