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C
Rating: 5 out of 5
Top
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Customer reviews of Nanny Care
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 610 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.
Reviews 1, 2, 3 and 5 stars
Reset filtersC
Rating: 5 out of 5
Very satisfied
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B
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Product already tested: impeccable and reassuring
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N
Rating: 5 out of 5
The delivery was fast but the baby hasn't arrived yet so I can't tell you if the mom is happy about it
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N
Rating: 5 out of 5
Very happy
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A
Rating: 5 out of 5
Very good
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N
Rating: 5 out of 5
Perfect! Very clear site, shipping of the item on the same day as the order, careful packaging.
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S
Rating: 1 out of 5
We are still waiting for our order very dissatisfied the baby shower has passed we do not recommend your site at all
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L
Rating: 5 out of 5
Great product! Arrived very quickly! I recommend
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H
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Nothing to say
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S
Rating: 5 out of 5
I received it quickly, but haven't used it yet, baby for the month of April.
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A
Rating: 1 out of 5
the product is expensive, with shipping costs and is useless.
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Response from Nanny Care
Hello,
We sincerely regret that your experience has not lived up to your expectations.
Our breathable crib bumper is designed to provide safety and comfort for the baby, so we are concerned to know that it has not been useful to you. In some cases, the installation can influence the final result.
If you wish, we would be happy to help you check if the installation is correct and guide you step by step. You can write to us with a photo of the crib and the crib bumper already placed, and we will review with you the best way to adjust it.
We are at your disposal to find a satisfactory solution.
Best regards,
Ana
Customer Service
We sincerely regret that your experience has not lived up to your expectations.
Our breathable crib bumper is designed to provide safety and comfort for the baby, so we are concerned to know that it has not been useful to you. In some cases, the installation can influence the final result.
If you wish, we would be happy to help you check if the installation is correct and guide you step by step. You can write to us with a photo of the crib and the crib bumper already placed, and we will review with you the best way to adjust it.
We are at your disposal to find a satisfactory solution.
Best regards,
Ana
Customer Service
P
Rating: 5 out of 5
Hello Thank you for this product, for the moment we are satisfied with the setup and operation hoping to never hear the siren. Impeccable use in co-sleeping mode! Thank you
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A
Rating: 5 out of 5
todo ok
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Response from Nanny Care
Dear Alvaro,
Thank you for taking the time to leave your opinion. We are glad to know that your experience with Nanny Care has been satisfactory. If you have any additional suggestions or comments, please do not hesitate to let us know. We are here to help you.
Sincerely,
Ana
Nanny Care Team
Thank you for taking the time to leave your opinion. We are glad to know that your experience with Nanny Care has been satisfactory. If you have any additional suggestions or comments, please do not hesitate to let us know. We are here to help you.
Sincerely,
Ana
Nanny Care Team
V
Rating: 5 out of 5
Order shipped in less than 48 hours.
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E
Rating: 5 out of 5
We are very satisfied, it works very well!
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H
Rating: 5 out of 5
Perfect
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S
Rating: 5 out of 5
Very good product
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M
Rating: 5 out of 5
Looks reliable and easy to install
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C
Rating: 5 out of 5
Very satisfied with my purchase
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V
Rating: 5 out of 5
I am satisfied with my purchase as well as the speed of my order
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M
Rating: 5 out of 5
Fast and flexible for delivery
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C
Rating: 5 out of 5
A thousand thanks for my little Paul
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C
Rating: 5 out of 5
Fast and careful delivery
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S
Rating: 5 out of 5
Perfect for peaceful nights.
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F
Rating: 3 out of 5
I find that the monitor does not sound loud. We have a two-story house and I am always afraid I won't hear if there is a problem.
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Response from Nanny Care
Thank you for taking the time to share your opinion.
Rest assured, the Nanny monitor is designed so that the alarm is loud enough, even in a house with a second floor. The sound level is not chosen at random: it must meet strict standards to be clearly heard by parents while remaining safe for the hearing of the infant, who is close to the device.
The goal is therefore to obtain a signal that is clearly perceptible in the home, without being excessive for the baby.
If you have any doubts about the volume of your device, please do not hesitate to contact our customer service: we can check its proper functioning with you and assist you if necessary.
Best regards,
Nanny Care Customer Service
Rest assured, the Nanny monitor is designed so that the alarm is loud enough, even in a house with a second floor. The sound level is not chosen at random: it must meet strict standards to be clearly heard by parents while remaining safe for the hearing of the infant, who is close to the device.
The goal is therefore to obtain a signal that is clearly perceptible in the home, without being excessive for the baby.
If you have any doubts about the volume of your device, please do not hesitate to contact our customer service: we can check its proper functioning with you and assist you if necessary.
Best regards,
Nanny Care Customer Service
T
Rating: 5 out of 5
Product received quickly, very quickly. It relieves a mother's heart to have a product like this. I regret not knowing it before. Thank you
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J
Rating: 5 out of 5
Sav at the top
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C
Rating: 5 out of 5
Great. I haven't tried it yet but the shipping is careful and fast
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C
Rating: 5 out of 5
The best purchase of our life while we were skeptical
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C
Rating: 5 out of 5
Great!
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C
Rating: 5 out of 5
Perfect I recommend
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O
Rating: 5 out of 5
Received crib bumper as expected. 3 nights tested and so far it's going well.
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H
Rating: 1 out of 5
The received monitor has never worked. Therefore, I have never installed or used it. I wish to proceed with a return of the product and know the procedure for a refund or exchange.
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Response from Nanny Care
Hello,
Thank you for your message and we sincerely apologize for the situation encountered.
If the monitor has indeed never worked, we invite you to contact our customer service so that we can carry out the necessary checks and offer you the most suitable solution (exchange or refund).
To do this, please write to us at [email protected]
specifying:
your order number,
a description of the malfunction,
and, if possible, a short video illustrating the problem (this allows us to speed up the handling).
As soon as we receive these elements, our team will get back to you quickly to assist you in the return procedure.
Again, we apologize for the inconvenience caused and thank you for your understanding.
Thank you for your message and we sincerely apologize for the situation encountered.
If the monitor has indeed never worked, we invite you to contact our customer service so that we can carry out the necessary checks and offer you the most suitable solution (exchange or refund).
To do this, please write to us at [email protected]
specifying:
your order number,
a description of the malfunction,
and, if possible, a short video illustrating the problem (this allows us to speed up the handling).
As soon as we receive these elements, our team will get back to you quickly to assist you in the return procedure.
Again, we apologize for the inconvenience caused and thank you for your understanding.
A
Rating: 5 out of 5
Fast delivery, quality and reliable product
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N
Rating: 2 out of 5
I find that the material of the bumper is very thin, I had taken it to prevent it from hurting itself, it hasn't changed anything.
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Response from Nanny Care
Hello,
Thank you for taking the time to share your feedback.
The 3D fabric of the bumper is indeed intentionally thin, as it is breathable.
However, even with this thin material, the bumper is designed to prevent the baby from passing their arm or leg between the bars, thus avoiding pinching or uncomfortable awakenings.
We understand that this may be surprising if one expects a "cushion" effect, but the design priority remains primarily breathability.
Feel free to contact our customer service if you would like more information or installation advice.
Thank you for taking the time to share your feedback.
The 3D fabric of the bumper is indeed intentionally thin, as it is breathable.
However, even with this thin material, the bumper is designed to prevent the baby from passing their arm or leg between the bars, thus avoiding pinching or uncomfortable awakenings.
We understand that this may be surprising if one expects a "cushion" effect, but the design priority remains primarily breathability.
Feel free to contact our customer service if you would like more information or installation advice.
C
Rating: 5 out of 5
Fast shipping, it's for a birth gift in May, so not used yet but I have only heard good comments from parents who use it.
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D
Rating: 5 out of 5
Top product now I sleep better
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