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A
Rating: 2 out of 5
The device does not work
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Customer reviews of Nanny Care
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 610 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.
Reviews 1, 2 and 3 stars
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Rating: 3 out of 5
The site is very good. But when it comes to delivery, I have to pay 6€ for delivery and my parcel is in very bad condition. Fortunately the contents were not fragile.
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A
Rating: 2 out of 5
Product arrived on time but out of order
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A
Rating: 3 out of 5
Delivery ok/ site navigation ok
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Rating: 2 out of 5
Well received on time, but the quality of the video is mediocre, nothing to do with what you see on the box... It looks like minecraft on the screen...
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Rating: 3 out of 5
Disappointed by the non-explicit photos of the 4-sided breathable bed towers.
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Rating: 3 out of 5
On the other hand, when it comes to choosing delivery companies, DPD is not to be recommended. They deliver when they want and don't respect the delivery times announced. It's a real shame.
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A
Rating: 3 out of 5
The product is what I expected and of good quality. However, I had a delivery problem: I had asked for colissimo delivery (i.e. by the French Post Office) so that I could have it delivered to my letterbox if I was absent. But my parcel was sent to me by the DPD carrier! So I had to be there to receive it! You can choose your delivery method, but why not respect it? It's a real shame...
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Rating: 3 out of 5
My parcel was given to the neighbor without warning me and the signature was just a v with ok no name so anyone could have taken my parcel.
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Rating: 2 out of 5
I ordered a video baby monitor with a mat, but only received the mat! I sent an email to customer service and no return !!!!
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Rating: 1 out of 5
I received the wrong item, which I had already waited for longer than expected, and all I got was a request to send it back and wait again for the right one to be sent to me! How can I tell you that I don't have 3 months to kill for a baby monitor? It's so easy to look up a reference and send the right one! And assuming that to err is human, do you know what commercial gestures are??? In short, if you've got time to waste, you've found the IDEAL site!
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Rating: 3 out of 5
Half of the order was wrong and after sending it back by post, I'm still waiting for the return...
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Rating: 3 out of 5
A good site, interesting articles but not much choice ( diversification )
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Rating: 1 out of 5
delivery to a relay point registered by DPD, but nothing at the retailer's. no one in tel support at nanny care. what do we do?
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Rating: 3 out of 5
The product is what we expected except that it is not normal to have a call from the deliveryman instead of leaving the co'is on the doorstep even if there are instructions in relation to the coronavirus a call does not hurt.
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Rating: 3 out of 5
One product did not have the requested color: after a phone call I clarified that I did have the second product but it arrived again.
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Rating: 3 out of 5
Site environment not always consistent
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Rating: 3 out of 5
nothing to say about the product, it's great, but delivery is much too long.
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Rating: 3 out of 5
As for the site, nothing to complain about. On the other hand, although the parcel was impeccable, the packaging of the baby phone was damaged enough to cast doubt on the condition of the product, which was a birth gift. Fortunately, the baby phone works perfectly.
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A
Rating: 2 out of 5
unattractive website
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Rating: 3 out of 5
I received my item in 72 hours rather than 24-48 hours. Apart from that, the packaging is in good condition, all that's left is to plug it in and see if it works.
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Rating: 2 out of 5
Deadline not met
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Rating: 3 out of 5
Solid barrier but impossible to clip in. I didn't send it back but I regret it.
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Rating: 3 out of 5
Why advertise shipment in less than 24 hours if this is not the case? I ordered from you rather than elsewhere because I was in a hurry to receive the product, but in the end it didn't arrive as quickly as expected.
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Rating: 2 out of 5
late delivery
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Rating: 1 out of 5
I think I've been scammed, the alarm clock doesn't work...
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Rating: 3 out of 5
Not seen enough to have a real opinion.
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Rating: 3 out of 5
Fine
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Rating: 2 out of 5
Sav
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Rating: 1 out of 5
Broken alarm clock after a few days, the quality is not up to scratch and, above all, no feedback after I contacted them to find out what could be done.
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Rating: 2 out of 5
Sent to the wrong address
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Rating: 1 out of 5
Totally disappointed customer! Order still not received after several weeks and I receive no tracking information even though my order has been paid for!
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Rating: 3 out of 5
Some slowness and bugs when browsing the site.
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Rating: 3 out of 5
Fast
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Rating: 1 out of 5
The site's Pages take a long time to load and even bugged!
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Rating: 2 out of 5
the site was not working properly! It was grinding non-stop!
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Rating: 3 out of 5
It's a pity the dimensions weren't indicated, as it's not made for a square park.
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Rating: 3 out of 5
No problem with the order, its return and refund a little late (over 14 days) but the product description is wrong, hence our return.
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Rating: 3 out of 5
No problem with the order and return process, but the item received did not correspond to the description on the site: we ordered a wireless babyphone, and the one we received was the one we had ordered, but it did not have a wireless mode.
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Rating: 2 out of 5
The package was torn on delivery
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