The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.
Delivery took 15 days.
Although I had chosen 24/48h delivery ... the delivery company is not trustworthy. Several calls and no solution found. Parcel stuck in their warehouse. Mail sent to nanny-care .com but no solution found either. I do not recommend this site. Next time I'll use Amazon.
Translated reviews
Response from Nanny Care
Hello Morgane, We're really sorry for you. 99% of our parcels arrive within 24h/48h. Occasionally, there may be a transport problem. Sincerely, Customer service
S
Sylvain M.
Rating: 4 out of 5
following a purchase from 08/03/2024
OK good
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
M
Margaux B.
Rating: 1 out of 5
following a purchase from 02/02/2024
The product never arrived!
Translated reviews
Response from Nanny Care
Hello Margaux, We're sorry about this. Have you contacted our after-sales service at [email protected]? We return the product when it does not arrive. Kind regards, Customer service
A
Ahmed B.
Rating: 4 out of 5
following a purchase from 10/01/2024
Serious French site, always ready to listen by e-mail or telephone... quality products and very affordable prices, unlike competitors... The only complaint is that some product descriptions are lacking, but this is quickly resolved by calling (free call).
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
C
Carry T.
Rating: 4 out of 5
following a purchase from 20/07/2023
Great!
Translated reviews
M
Madison F.
Rating: 2 out of 5
following a purchase from 15/07/2023
I never received my parcel, DPD apparently dropped it off at my house and even signed for it because I didn't sign for it and they did have a signature of receipt. It's now the 22/07 and I still have no news!
Translated reviews
A
Ambre R.
Rating: 4 out of 5
following a purchase from 14/07/2023
Order ok and well packaged Few choice of colors however and few items on the site.
Translated reviews
J
Jérémy D.
Rating: 1 out of 5
following a purchase from 08/07/2023
Ordered on the website, never received, probably due to the delivery man...
Translated reviews
M
Melody B.
Rating: 4 out of 5
following a purchase from 06/07/2023
Very good
Translated reviews
M
Marie D.
Rating: 2 out of 5
following a purchase from 29/06/2023
Poor delivery
Translated reviews
M
Maeva N.
Rating: 2 out of 5
following a purchase from 20/06/2023
The alarm sometimes sounds several minutes after we've taken the baby out of bed!
Translated reviews
E
Erika B.
Rating: 4 out of 5
following a purchase from 14/06/2023
Nothing in particular to say
Translated reviews
S
Sylvie R.
Rating: 4 out of 5
following a purchase from 13/05/2023
Well, there wasn't the color I wanted, so a young woman called to offer me a similar, perfect product.
Translated reviews
M
Mayet M.
Rating: 4 out of 5
following a purchase from 10/05/2023
Se super et bien
Translated reviews
A
Anne-Laure B.
Rating: 1 out of 5
following a purchase from 27/04/2023
As reported directly to Nannycare, in addition to the problems of misleading price displays on the website (when ordering from abroad, all prices are displayed exclusive of tax without this being specified, and the pop-up window announcing "more than X euros to take advantage of free delivery" then gives misleading information), there is a major problem in the description of the product "réducteur de lit bébé - Little Chick". Indeed, the Nannycare website states that, "Thanks to this crib reducer, baby will feel cocooned in softness and security for a good night's sleep. However, on receipt of the product, I found that it is not actually recommended to let a baby sleep in this "reducer", except for times of "supervised naps" (due to the risk of suffocation). This is an essential point which is not mentioned at all on the Nannycare website (on the contrary, the description suggests that the device is suitable for night-time use). In addition to the sentence quoted above, two examples: "The cot reducer folds up to take up very little space, so you can take it with you wherever you go! It can also be used in an umbrella bed", "for baby's sleep periods, the cot reducer creates a secure environment during the 1st months, on the back, with the legs slightly raised above the low edge, this position will enable baby to digest better").On the phone, the Nannycare person who answered me was particularly unpleasant and told me that Nannycare was not responsible for the products sold on their site (!!). She also told me that the description would be corrected to specify that the product is not suitable if the baby is not supervised, yet here we are a week later (May 4, 2023), and nothing has been changed. I find all this particularly serious on the part of a company which makes its turnover on the (legitimate) fears of parents, by selling all sorts of safe accessories. As far as I'm concerned, trust is totally broken and I'll never recommend anything from Nannycare.
Translated reviews
M
Maeva B.
Rating: 4 out of 5
following a purchase from 31/03/2023
Good, no problems to report.
Translated reviews
S
Sophie G.
Rating: 4 out of 5
following a purchase from 03/03/2023
Very good Although a bit expensive!
Translated reviews
O
Océane B.
Rating: 4 out of 5
following a purchase from 28/02/2023
Order received very quickly. Careful packaging
Translated reviews
C
Chloé C.
Rating: 4 out of 5
following a purchase from 26/02/2023
Practice
Translated reviews
J
Jessy M.
Rating: 4 out of 5
following a purchase from 20/02/2023
Satisfied
Translated reviews
A
Alain G.
Rating: 4 out of 5
following a purchase from 06/02/2023
Fine
Translated reviews
A
Anne Charlotte C.
Rating: 4 out of 5
following a purchase from 02/02/2023
Item arrived quickly. For the moment, nothing to report
Translated reviews
C
Christian C.
Rating: 4 out of 5
following a purchase from 25/01/2023
not the easiest, but acceptable all the same
Translated reviews
M
Mikael M.
Rating: 1 out of 5
following a purchase from 24/01/2023
Big problem connecting to your account...
Translated reviews
A
Annie S.
Rating: 4 out of 5
following a purchase from 22/01/2023
Fine
Translated reviews
P
Pauline G.
Rating: 4 out of 5
following a purchase from 06/01/2023
Very good
Translated reviews
N
Nicolas D.
Rating: 4 out of 5
following a purchase from 28/12/2022
No prob on order and delivery
Translated reviews
C
Chantal S.
Rating: 4 out of 5
following a purchase from 25/12/2022
Easy site navigation. Fast delivery.
Translated reviews
C
Corinne L.
Rating: 1 out of 5
following a purchase from 23/12/2022
Hello, the package was delivered 8 days after the order (after Christmas) and my order was supposed to arrive with a teddy bear with a Christmas hat and it was replaced by adult Christmas socks!
Translated reviews
S
Sarah M.
Rating: 4 out of 5
following a purchase from 22/12/2022
Very nice site with attractive prices
Translated reviews
J
Jean-Marc D.
Rating: 4 out of 5
following a purchase from 22/12/2022
Delivered promptly despite a carrier error that caused it to make a trip to Annecy....
Translated reviews
L
Lauryne L.
Rating: 4 out of 5
following a purchase from 11/12/2022
Easy to use
Translated reviews
M
Michele A.
Rating: 4 out of 5
following a purchase from 08/12/2022
Satisfied with the order and the product.minor problems with delivery due to a misunderstanding but the problem has been resolved!
Translated reviews
M
Marie C.
Rating: 4 out of 5
following a purchase from 06/12/2022
Order, follow-up and delivery without any problems.
Translated reviews
C
Catherine V.
Rating: 4 out of 5
following a purchase from 17/11/2022
Practical and fluid.
Translated reviews
M
Marie G.
Rating: 4 out of 5
following a purchase from 17/11/2022
Site fairly easy to navigate, products fairly clear, easy to order.
Translated reviews
D
Deborah P.
Rating: 2 out of 5
following a purchase from 16/11/2022
The site is okay but the delivery is unfortunately a big negative point that gives a bad image of the brand behind it is really too bad.
Translated reviews
E
Elodie R.
Rating: 4 out of 5
following a purchase from 15/11/2022
Our son's physiotherapist recommended this mat for our baby, who sleeps on his stomach.
Translated reviews
P
Petit L.
Rating: 2 out of 5
following a purchase from 15/11/2022
Deadline not met and no e-mail to inform me that it had arrived at the relay point....
Translated reviews
C
Caroline M.
Rating: 4 out of 5
following a purchase from 14/11/2022
speed of delivery
Translated reviews
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 