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A
Rating: 1 out of 5
Received the wrong item and difficult delivery to Belgium.
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Customer reviews of Nanny Care
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 610 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.
Reviews 1, 2 and 4 stars
Reset filtersD
Rating: 1 out of 5
Product falsely marked available and in stock. I never received it and was reimbursed.
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J
Rating: 4 out of 5
Easy to order, delivery a little longer than expected.
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M
Rating: 1 out of 5
I've never ordered from them, I've reported it and they've never replied.
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M
Rating: 4 out of 5
rapid bed bumper reimbursement
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A
Rating: 4 out of 5
Batteries wear out quickly
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C
Rating: 1 out of 5
Hardware ok, but the application does not work, so the alarm clock option is not possible.
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M
Rating: 1 out of 5
My first review was rejected, as Nanny care doesn't like bad reviews. So I lowered the rating again.
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S
Rating: 4 out of 5
Good product
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A
Rating: 1 out of 5
After-sales service is non-existent or ineffective, which means that the customer is not respected! Refund requests (within the withdrawal period) are not met!
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C
Rating: 4 out of 5
We had to click several times on the product to see it appear in the shopping cart.
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H
Rating: 4 out of 5
Fine
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M
Rating: 4 out of 5
Completely satisfied
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A
Rating: 4 out of 5
I had a bit of trouble getting hold of them to ask for explanations about one of the bracelets, but then everything was fine.
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G
Rating: 4 out of 5
Fast delivery, item as advertised
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M
Rating: 2 out of 5
dragon backpack ordered and dinosaur backpack received labeled dragon backpack!!! surely a labeling problem from stock it's a shame!!! being on vacation and really needing the bag I did not return it there is nothing to complain about the product it is very good.
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R
Rating: 4 out of 5
Very good, my son likes it
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G
Rating: 2 out of 5
Poor delivery, I had to call again to get my gift to its destination, but the customer service was efficient.
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C
Rating: 2 out of 5
Don't promise 24 to 48 hours delivery when you're not sure of your delivery person. The parcel took 10 days to arrive! And what's more, I had ordered a Dinosaurs subject because it was available on the site, and it was only after payment that I was told it was no longer available... I had the choice between a refund (always complicated) and/or changing the subject... It's a pity because your product game was interesting ...
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M
Rating: 1 out of 5
Very disappointed with the delivery: the parcel was left on our doorstep in the middle of the street, even though we're in the center of town. We could not have found it, it could have been faulty... for the price it's really disappointing! We haven't tested it yet. We bought it, thinking it would be a good solution for more peaceful nights. To be seen.
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M
Rating: 4 out of 5
Delivery not cool we are asked to wait for delivery at such time and the hour came we are informed of a delivery problem on their part, so postponed to the next day so I made the leek for nothing
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M
Rating: 1 out of 5
Product quality concerns, malfunctions.
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M
Rating: 4 out of 5
Nice site, fast delivery, despite a 1-day delay.
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F
Rating: 1 out of 5
Very bad experience. Ordered a monitor + videophone pack and received it without the videophone. Had to prove via calls/emails/photos to then receive videophone. The image is of very poor quality, even during the day. The image is very pixelated. I made a claim and was asked for photos, which I provided 2 times, and I was asked for new ones. Amazon has much better quality and much cheaper ones. I wouldn't recommend it.
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H
Rating: 4 out of 5
Correct product, fast delivery.
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S
Rating: 1 out of 5
Service and really suck I look to have bought from you a me to have an answer it's really abused and the problem never resolved, received the bed broken.
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L
Rating: 4 out of 5
The site is comprehensive but a bit cluttered, and you can't always find what you're looking for.
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J
Rating: 4 out of 5
Simple and responsive.
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J
Rating: 4 out of 5
The product is perfect but the delivery partner leaves something to be desired...
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D
Rating: 4 out of 5
well
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M
Rating: 4 out of 5
good satisfaction
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H
Rating: 1 out of 5
Alarm bracelet received with stains and noise of metal parts inside, told me it's normal the stains that it can happen and no response for the strange noise. I sent it back immediately the same day, and they refused to reimburse me for the 15 euros in postage by collissimo (heavy cardboard) on the pretext that it was a return on my part and not their fault! In short, they weren't serious, and didn't even offer to send me another bracelet, knowing that I'd paid 250 euros for something dubious to put on my 1-year-old baby's wrist! Very disappointed, especially as I'm a nanny care customer.
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A
Rating: 4 out of 5
Very good
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A
Rating: 2 out of 5
The stroller nothing to say super conform well packaged, the only problem is that I was missing an item ie the Goblet holder so to receive it is a galley I'm still waiting. only negative point
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C
Rating: 1 out of 5
Very dissatisfied with the way my order was processed.order not processed and store charging without having sent the order.several calls to tell me that the order has been sent with no tracking number available... Easier to blame the delivery company. After 7 working days of delivery instead of 2 as indicated on the site, I received the parcel. Complaint made by e-mail, no reply...In short, I think it's better to avoid this site.
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J
Rating: 4 out of 5
Fast delivery
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V
Rating: 4 out of 5
Good, no problems to report.
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J
Rating: 4 out of 5
Very fast shipping
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M
Rating: 4 out of 5
Very good product but delivery a little long. if there is a problem with the nanny care and I have to recommend one, I will be annoyed to remain without it for so long. to be reviewed at this level but satisfied with the quality for 3 years.
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L
Rating: 4 out of 5
Rout went smoothly from order to delivery.
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