Customer reviews of Nanny Care

Trust Attestation
9,5 /10
Overall rating: 9,5 out of 10
Based on 3 610 published reviews
5 3 045 84% 4 379 10% 3 92 3% 2 46 1% 1 48 1%

Summary of reviews

The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.

Reviews 1, 2 and 4 stars

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O
Olivier Q.
Rating: 4 out of 5
following a purchase from 22/03/2022
Product perfectly conforms to order
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Deborah K.
Rating: 4 out of 5
following a purchase from 08/03/2022
Delivery took a little longer than expected, but was still very satisfactory.
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Florian L.
Rating: 2 out of 5
following a purchase from 23/02/2022
When you highlight the 24/48h delivery time on the article and then explain to me that it's 24/48h delivery once the order has been dispatched, I don't like it, so I'll no longer be a customer of yours.
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Mélissa D.
Rating: 4 out of 5
following a purchase from 22/02/2022
Well in my opinion on time delivery. I recommend this site. Good product.
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Maryline L.
Rating: 4 out of 5
following a purchase from 12/02/2022
Well no problem
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Brigitte J.
Rating: 4 out of 5
following a purchase from 08/02/2022
Very good
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/02/2022
I had no trouble ordering, but the user experience is perhaps not optimal for discovery. I came to the site knowing what I wanted to buy, which made the process much easier.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2022
nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2022
fast delivery but not yet in use
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/01/2022
Well done quote
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 25/01/2022
I'm not happy with the delivery, this parcel should have arrived between Monday 24th and Tuesday 25th, only on Wednesday 26th at 12H37 I'm informed that the parcel has arrived CASTANO SPORT 52 rue des girondins 67007 LYON place I had selected. For a reason I do not know, on Thursday 27 at 11 H28new mail the parcel arrived at Tabal le cigal 36 rue vaubecour 69002 ???? and the final bouquet on Friday 28 at 11H13 the parcel arrived at Tabac presse 33 rue de la charité 69002,???? only on Friday not there, confirmation on Saturday 29th 11H05 that the parcel had arrived, living in the 7th arrondissement I had to cross Lyon to pick it up even though it was supposed to be delivered 300 m from my house. why pay 4.90€ for lousy transport. A gesture on your part to reimburse me for these costs would be appreciated, a refund and not a credit note, because I sincerely believe that I will not recommend your site.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2022
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2022
Well packed. But parcel received on Thursday for an order placed on Sunday, whereas it was indicated on the site that delivery would take 24 to 48 hours.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2022
No worries
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2022
Satisfied.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/01/2022
No worries
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/01/2022
A first shipment never received, after reporting, the after-sales service reacted very quickly, package received two days later...
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 05/01/2022
The item sent to me is not the one I ordered
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/01/2022
fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2021
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
The wallpaper on the site makes the items almost illegible. However the delivery was very well done. As it is a Christmas gift I cannot return the item.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/12/2021
Ask a question, don't buy, no answer - too bad
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/11/2021
Positive except for delivery. It's free but they use DPD which is a disaster. As a result, the parcel was not received on time.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/11/2021
I found that ordering with a code number made receiving the package even more secure.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/11/2021
Super
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/11/2021
Very satisfied with this system I sleep better since I have it.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/11/2021
I had trouble ordering on your site, the item wouldn't go into the basket. I had to call customer service and create a customer account for it to work.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/11/2021
no problem at all. Order received on time and easy site navigation.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/11/2021
Happy with the site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/11/2021
Nothing to report
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/10/2021
Meets our needs
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/10/2021
satisfactory delivery time.
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Acheteur Vérifié
Rating: 1 out of 5
following a purchase from 03/10/2021
Changing unit with wrong drill holes, unusable, no response from after-sales service for a week.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/10/2021
Very easy to navigate
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/10/2021
Fast, well packaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/09/2021
Fine
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/09/2021
A bit complicated and sold-out products still available
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2021
No e-mail to let me know that my parcel had arrived at the relay point.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/09/2021
RAS for the order. The delivery window between 9am and 4pm is really wide ...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2021
fast efficient and the product corresponds to what I expected. very fast delivery.
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