Customer reviews of Nanny Care

9,5 /10

Based on 3 610 published reviews

5 3 045 84% 4 379 10% 3 92 3% 2 46 1% 1 48 1%

Summary of reviews

The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.

Reviews 1, 2 and 5 stars

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Candice B.

Published on 15/05/2023 à 00h00 following a purchase from 08/05/2023

Very reliable. My item was well packaged and sent quickly.

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Barbara B.

Published on 13/05/2023 à 00h00 following a purchase from 06/05/2023

Very good

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Arthur V.

Published on 11/05/2023 à 00h00 following a purchase from 04/05/2023

Very fast delivery.

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Michel T.

Published on 11/05/2023 à 00h00 following a purchase from 04/05/2023

very professional. Good communication. Would recommend. Thank you

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Mike H.

Published on 10/05/2023 à 00h00 following a purchase from 03/05/2023

Nothing to complain about, perfect. I recommend

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Pierre-Jean C.

Published on 08/05/2023 à 00h00 following a purchase from 01/05/2023

Just great, latest version with softer light at night.

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Arthur N.

Published on 05/05/2023 à 00h00 following a purchase from 28/04/2023

Efficient service, fast delivery!

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Jessica F.

Published on 05/05/2023 à 00h00 following a purchase from 28/04/2023

Very fast delivery for safety products like these, very much appreciated!

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Juliette S.

Published on 05/05/2023 à 00h00 following a purchase from 28/04/2023

Quality products, fast delivery and high-quality shipping

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Charlène P.

Published on 04/05/2023 à 00h00 following a purchase from 27/04/2023

Beautiful alarm clock

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Anne-Laure B.

Published on 04/05/2023 à 00h00 following a purchase from 27/04/2023

As reported directly to Nannycare, in addition to the problems of misleading price displays on the website (when ordering from abroad, all prices are displayed exclusive of tax without this being specified, and the pop-up window announcing "more than X euros to take advantage of free delivery" then gives misleading information), there is a major problem in the description of the product "réducteur de lit bébé - Little Chick". Indeed, the Nannycare website states that, "Thanks to this crib reducer, baby will feel cocooned in softness and security for a good night's sleep. However, on receipt of the product, I found that it is not actually recommended to let a baby sleep in this "reducer", except for times of "supervised naps" (due to the risk of suffocation). This is an essential point which is not mentioned at all on the Nannycare website (on the contrary, the description suggests that the device is suitable for night-time use). In addition to the sentence quoted above, two examples: "The cot reducer folds up to take up very little space, so you can take it with you wherever you go! It can also be used in an umbrella bed", "for baby's sleep periods, the cot reducer creates a secure environment during the 1st months, on the back, with the legs slightly raised above the low edge, this position will enable baby to digest better").On the phone, the Nannycare person who answered me was particularly unpleasant and told me that Nannycare was not responsible for the products sold on their site (!!). She also told me that the description would be corrected to specify that the product is not suitable if the baby is not supervised, yet here we are a week later (May 4, 2023), and nothing has been changed. I find all this particularly serious on the part of a company which makes its turnover on the (legitimate) fears of parents, by selling all sorts of safe accessories. As far as I'm concerned, trust is totally broken and I'll never recommend anything from Nannycare.

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Michel B.

Published on 03/05/2023 à 00h00 following a purchase from 26/04/2023

Good site, product received quickly

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Samir A.

Published on 03/05/2023 à 00h00 following a purchase from 26/04/2023

Top customer service, fast delivery, I recommend Nanny Care.

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Sandrine A.

Published on 02/05/2023 à 00h00 following a purchase from 25/04/2023

Excellent product, very easy to use, extremely fast delivery.

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Thomas K.

Published on 01/05/2023 à 00h00 following a purchase from 24/04/2023

Fast, careful shipping

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Delphine B.

Published on 29/04/2023 à 00h00 following a purchase from 22/04/2023

Perfect

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Alexis R.

Published on 29/04/2023 à 00h00 following a purchase from 22/04/2023

Fast delivery! Top.

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Stéphanie G.

Published on 24/04/2023 à 00h00 following a purchase from 17/04/2023

Very bin, I found THE perfect alarm clock for my son, fast shipping

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Laurence A.

Published on 22/04/2023 à 00h00 following a purchase from 15/04/2023

Perfect. Very fast shipping and the product met our expectations. We now sleep more reassured. Thank you Nanny Care !!!

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Virginie D.

Published on 19/04/2023 à 00h00 following a purchase from 12/04/2023

Very complete

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Celine D.

Published on 18/04/2023 à 00h00 following a purchase from 11/04/2023

delighted with the purchase;

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Ana Maria L.

Published on 13/04/2023 à 00h00 following a purchase from 06/04/2023

Excelente

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Bérénice F.

Published on 12/04/2023 à 00h00 following a purchase from 05/04/2023

Rather clear site

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Alban A.

Published on 12/04/2023 à 00h00 following a purchase from 05/04/2023

PerfectSAV at its best

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Christelle M.

Published on 12/04/2023 à 00h00 following a purchase from 05/04/2023

It's easy to find your way around the site. No worries.

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Francesca T.

Published on 08/04/2023 à 00h00 following a purchase from 01/04/2023

Me and my boyfriend bought the kinderkraft duo prime 2020 stroller in the color beige, ordered the 31.03.2023 in the morning, received the order the morning of the next day, 01.04.2023!!!! Incredibly fast delivery. Never seen anything like it, not even with amazon prime!Condition of the stroller new of course, except that once opened the package we noticed black spots of wheels on the mattress of the carrycot and also all around the carrycot. I contacted nannycare's after-sales service, and was advised to contact kinderkraft's after-sales service. They accepted my complaint and very quickly sent the replacement parts. Really super advised, the product and well on the site too!!!! Especially for the delivery, I'm still shocked ️Good luck with everything!

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Laurie M.

Published on 07/04/2023 à 00h00 following a purchase from 31/03/2023

top!

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Amandine C.

Published on 05/04/2023 à 00h00 following a purchase from 29/03/2023

Everything was perfect: order, delivery, product... I've been living since we installed the plate.

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Alexandra V.

Published on 04/04/2023 à 00h00 following a purchase from 28/03/2023

So far we're very satisfied. We sleep with peace of mind.

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Camille D.

Published on 04/04/2023 à 00h00 following a purchase from 28/03/2023

Fast shipping

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Alexina B.

Published on 04/04/2023 à 00h00 following a purchase from 28/03/2023

Perfect, we're happy with the items and my children are delighted!

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Emilie G.

Published on 31/03/2023 à 00h00 following a purchase from 24/03/2023

The site is very accessible and easy to navigateThe delivery went very well and quickly

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Lidwine V.

Published on 26/03/2023 à 00h00 following a purchase from 19/03/2023

Very good product that reassures ...

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Ludovic L.

Published on 24/03/2023 à 00h00 following a purchase from 17/03/2023

Very serious site fast delivery and we phoned for information and the lady was very friendly .

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Hortense T.

Published on 23/03/2023 à 00h00 following a purchase from 16/03/2023

Very very fast delivery, ordered on Tuesday, received on Wednesday with very correct delivery charges.

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Amel B.

Published on 21/03/2023 à 00h00 following a purchase from 14/03/2023

Super site all for baby safety

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Gwenaelle B.

Published on 19/03/2023 à 00h00 following a purchase from 12/03/2023

Super rug too beautiful I love and super good quality

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Enora L.

Published on 18/03/2023 à 00h00 following a purchase from 11/03/2023

Nanny care mattresses received very quickly

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Laëtitia B.

Published on 18/03/2023 à 00h00 following a purchase from 11/03/2023

Very good

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Laura R.

Published on 18/03/2023 à 00h00 following a purchase from 11/03/2023

Product received the day after ordering, that's more than fast! The product works perfectly, fast and careful delivery. I recommend it!

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