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A
Rating: 5 out of 5
Always satisfied, a tranquility for peaceful nights with baby
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Customer reviews of Nanny Care
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 610 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.
Reviews 1, 3, 4 and 5 stars
Reset filtersC
Rating: 5 out of 5
Received quickly and very easy to understand, we are at ease for the baby.
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S
Rating: 5 out of 5
Package received VERY quickly! Haven't tested the product yet because the baby is not here yet.
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S
Rating: 5 out of 5
Thank you very much
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A
Rating: 5 out of 5
Very satisfied with my purchase! 5/5
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M
Rating: 1 out of 5
Hello, Given the price, it is unacceptable to have a socket in poor condition and therefore non-functional.
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Response from Nanny Care
Hello,
We are sorry to hear that you have encountered a problem with your product.
After checking, your order concerns a Nanny BM-02 monitor, which operates exclusively on batteries and does not have any power socket. So it is possible that you are referring to the end of the detection mattress cable?
If that is the case, it is indeed very rare, but we take this type of situation very seriously. Your product being guaranteed for 2 years, we invite you to contact us directly so that we can arrange a quick and efficient after-sales service.
Please feel free to send us a photo or a more precise description of the defect so that we can assist you better.
Best regards,
The Nanny Care customer service
We are sorry to hear that you have encountered a problem with your product.
After checking, your order concerns a Nanny BM-02 monitor, which operates exclusively on batteries and does not have any power socket. So it is possible that you are referring to the end of the detection mattress cable?
If that is the case, it is indeed very rare, but we take this type of situation very seriously. Your product being guaranteed for 2 years, we invite you to contact us directly so that we can arrange a quick and efficient after-sales service.
Please feel free to send us a photo or a more precise description of the defect so that we can assist you better.
Best regards,
The Nanny Care customer service
C
Rating: 5 out of 5
I was finally able to stop waking up every 15 minutes to make sure my baby was still breathing. Easy to use, and I have great confidence in the device. Thank you.
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P
Rating: 5 out of 5
Fast service. Perfect
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M
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
Super allows me to sleep soundly.
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D
Rating: 5 out of 5
Received quickly, not yet used, gift for a baby shower. Already purchased on the site with satisfaction.
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J
Rating: 5 out of 5
Very happy with my purchase. A little scare on the first night when it started because my son had moved so much that he had ended up at the foot of his bed...
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S
Rating: 5 out of 5
Send ra
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F
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Express reception, very good quality material. It's perfect!
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M
Rating: 5 out of 5
No issues with my order and the payment facilities are appreciated
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A
Rating: 5 out of 5
The nannycare mattress and the breathable bumper are perfect!
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C
Rating: 5 out of 5
Very happy with the product and the speed of shipping.
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Y
Rating: 5 out of 5
Second purchase. Always very satisfied on all levels. Excellent products and services.
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M
Rating: 5 out of 5
Very satisfied with the item and the speed of delivery.
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A
Rating: 5 out of 5
Very fast shipping and item as described 60a
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A
Rating: 5 out of 5
Very satisfied with the nannycare, never any false alarms and peaceful nights!
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C
Rating: 5 out of 5
Super
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A
Rating: 5 out of 5
Reassuring, I won't do without it anymore!
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S
Rating: 5 out of 5
Honestly, it saved my nights. And my return home with my daughter who had serious health issues at birth. I couldn't imagine coming home without it. A few minor problems after a few months of use, but the customer service was great. I ordered another nanny before sending the other one back because I can't do without it.
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S
Rating: 5 out of 5
Fast delivery. Products as described. Just missing a removable mount for the camera.
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R
Rating: 5 out of 5
Perfect
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R
Rating: 5 out of 5
Super fast shipping and quality product
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C
Rating: 5 out of 5
Great device that is reassuring! The only problem is the blinking light and the noise when you press the button to turn it on, it wakes my baby up.
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A
Rating: 5 out of 5
Top delivery very fast
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F
Rating: 5 out of 5
Very good service
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A
Rating: 5 out of 5
Fulfills its functions very well, perfect. Since we have it, we are clearly reassured, especially with a baby with reflux.
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C
Rating: 5 out of 5
Very good product that meets our expectations
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C
Rating: 5 out of 5
Very good, fast delivery
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A
Rating: 5 out of 5
Very good
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L
Rating: 5 out of 5
Very satisfied
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C
Rating: 5 out of 5
Perfect
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O
Rating: 5 out of 5
Super fast delivery.
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C
Rating: 5 out of 5
Very reassuring for nights with baby
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V
Rating: 5 out of 5
Very good product. Quite thick. I recommend.
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