Customer reviews of Nanny Care

Very bad experience. Ordered a monitor + videophone pack and received it without the videophone. Had to prove via calls/emails/photos to then receive videophone. The image is of very poor quality, even during the day. The image is very pixelated. I made a claim and was asked for photos, which I provided 2 times, and I was asked for new ones. Amazon has much better quality and much cheaper ones. I wouldn't recommend it.

Correct product, fast delivery.

Service and really suck I look to have bought from you a me to have an answer it's really abused and the problem never resolved, received the bed broken.

The site is comprehensive but a bit cluttered, and you can't always find what you're looking for.

Simple and responsive.

The product is perfect but the delivery partner leaves something to be desired...

well

good satisfaction

Alarm bracelet received with stains and noise of metal parts inside, told me it's normal the stains that it can happen and no response for the strange noise. I sent it back immediately the same day, and they refused to reimburse me for the 15 euros in postage by collissimo (heavy cardboard) on the pretext that it was a return on my part and not their fault! In short, they weren't serious, and didn't even offer to send me another bracelet, knowing that I'd paid 250 euros for something dubious to put on my 1-year-old baby's wrist! Very disappointed, especially as I'm a nanny care customer.

I didn't quite understand that there were 2 shippers - it's not easy when ordering.

Very fast delivery. Product as described but too small for my baby. Height 65cm and weight 7kg.

Very good

The delivery time announced when ordering was not respected. Delivery 7 days after 48 to 72h announced.

Very dissatisfied with the way my order was processed.order not processed and store charging without having sent the order.several calls to tell me that the order has been sent with no tracking number available... Easier to blame the delivery company. After 7 working days of delivery instead of 2 as indicated on the site, I received the parcel. Complaint made by e-mail, no reply...In short, I think it's better to avoid this site.

Fast delivery

Good, no problems to report.

Very fast shipping

Very good product but delivery a little long. if there is a problem with the nanny care and I have to recommend one, I will be annoyed to remain without it for so long. to be reviewed at this level but satisfied with the quality for 3 years.

Rout went smoothly from order to delivery.

Product perfectly conforms to order

Delivery took a little longer than expected, but was still very satisfactory.

Well in my opinion on time delivery. I recommend this site. Good product.

The crib bumper is far too large for a conventional crib

Returns are at the customer's expense.

Well no problem

Very good

I had no trouble ordering, but the user experience is perhaps not optimal for discovery. I came to the site knowing what I wanted to buy, which made the process much easier.

nothing to say

fast delivery but not yet in use

So the mattress seems to be doing its job, but the baby phone is very disappointing. The camera can only be placed on the bed, the image jumps around a lot, as if there were interference, and I thought it was in color with the light on, but that's not the case.

Well done quote

I'm not happy with the delivery, this parcel should have arrived between Monday 24th and Tuesday 25th, only on Wednesday 26th at 12H37 I'm informed that the parcel has arrived CASTANO SPORT 52 rue des girondins 67007 LYON place I had selected. For a reason I do not know, on Thursday 27 at 11 H28new mail the parcel arrived at Tabal le cigal 36 rue vaubecour 69002 ???? and the final bouquet on Friday 28 at 11H13 the parcel arrived at Tabac presse 33 rue de la charité 69002,???? only on Friday not there, confirmation on Saturday 29th 11H05 that the parcel had arrived, living in the 7th arrondissement I had to cross Lyon to pick it up even though it was supposed to be delivered 300 m from my house. why pay 4.90€ for lousy transport. A gesture on your part to reimburse me for these costs would be appreciated, a refund and not a credit note, because I sincerely believe that I will not recommend your site.

Fine

Problems receiving a parcel (not sent or mislaid?). After a month without any news, I sent an e-mail asking for an explanation. I was called back promptly. The item was sent back immediately and received very quickly with an apology gift. So very disappointed that the item didn't arrive in time (for a birthday...) but very satisfied with the after-sales service.

Well packed. But parcel received on Thursday for an order placed on Sunday, whereas it was indicated on the site that delivery would take 24 to 48 hours.

No worries

Satisfied.

Good, practical site

No worries

A first shipment never received, after reporting, the after-sales service reacted very quickly, package received two days later...