The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.
Thank you for your complimentary comment! We know how important speed of service is, and we are delighted to have been able to meet your expectations. We are constantly striving to provide fast and efficient service. Thank you for placing your trust in us, and see you soon on our site!
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Sébastien M.
Rating: 5 out of 5
following a purchase from 04/11/2024
Very good experience despite a problem with the carrier that was quickly resolved by customer service with whom we feel confident. We can't wait for our little one to be with us at home. We're nearing the end of our term.
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Response from Nanny Care
Thank you for your kind comment! We attach great importance to the quality of our customer service, and it is a pleasure to know that you were well taken care of. We remain at your disposal for any future questions or requests. We look forward to seeing you again on our site!
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Joelle C.
Rating: 3 out of 5
following a purchase from 05/11/2024
The video quality of the baby phone sold in the pack is really mediocre. I should have bought it separately.
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Response from Nanny Care
We thank you for your feedback and are sorry that the DVM-75 baby monitor did not meet your expectations. The quality of our products is paramount, and we take your feedback very seriously. We will pass on the information to our quality team so that a check can be carried out. If you wish, we would be happy to offer you an exchange or refund. Please contact us at [email protected] so that we can arrange this for you.
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Élodie C.
Rating: 5 out of 5
following a purchase from 29/10/2024
Good product, fast delivery.
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
S
Sylvie M.
Rating: 5 out of 5
following a purchase from 23/10/2024
Super, and very fast
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
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Lydia S.
Rating: 5 out of 5
following a purchase from 31/10/2024
Very good site and very fast delivery
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Response from Nanny Care
Thank you for your complimentary comment! We know how important speed of service is, and we are delighted to have been able to meet your expectations. We are constantly striving to provide fast and efficient service. Thank you for placing your trust in us, and see you soon on our site!
S
Sabrina L.
Rating: 5 out of 5
following a purchase from 10/10/2024
Perfect
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
M
Marie A.
Rating: 5 out of 5
following a purchase from 07/10/2024
We've had it since our daughter was born and it reassures us to have them.
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Response from Nanny Care
Thank you very much for your positive feedback! We are delighted to know that you have enjoyed your experience with us and that our products meet your expectations and reassure you. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
K
Kelly N.
Rating: 5 out of 5
following a purchase from 07/10/2024
Reassure! A serene night
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Response from Nanny Care
Thank you for your positive feedback! We are happy to know that the Nanny monitor met your expectations and your satisfaction is our greatest reward. Don't hesitate to come back to us if you have any questions or needs. We hope to see you soon!
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Laura C.
Rating: 5 out of 5
following a purchase from 10/10/2024
Good navigation on the website, very fast shipping (I received my order the next day).
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Response from Nanny Care
Thank you for your complimentary comment! We know how important speed of service is, and we are delighted to have been able to meet your expectations. We are constantly striving to provide fast and efficient service. Thank you for placing your trust in us, and see you soon on our site!
J
Jean-Samuel N.
Rating: 5 out of 5
following a purchase from 30/09/2024
Great product. Great customer support.
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Response from Nanny Care
Thank you for your positive feedback! We're glad to hear that the Nanny monitor meets your expectations. We work hard to select the best products for our customers, and your satisfaction is our greatest reward. Please come back to us if you have any further questions or needs. We hope to see you soon!
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Elisabete D.
Rating: 5 out of 5
following a purchase from 30/09/2024
This article is just indispensable. It reassures us.
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Response from Nanny Care
Thank you for your positive feedback! We're glad to hear that the Nanny monitor met your expectations. We work hard to select the best products for our customers, and your satisfaction is our greatest reward. Please come back to us if you have any further questions or needs. We hope to see you soon!
'
'Romain' S.
Rating: 5 out of 5
following a purchase from 25/03/2024
Best purchase we ever made for our baby !!! Indispensable! Thanks to nanny care, our baby has been sleeping in her own bed and room since she was 3 weeks old. Peace of mind at night is priceless! Every morning when we wake up, my husband and I say to ourselves"it's a good thing we have nanny care" we don't know what other parents do without it. And then this evening, nanny care rang for the 1st time. Our 4-and-a-half-month-old daughter was found with her head in her cuddly toy... and I'm the kind of parent who never leaves her in bed... accidents happen, it only takes one! Tonight, we've just saved our daughter's life thanks to nanny care, thank you for this invention.
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Response from Nanny Care
Thank you so much for your positive and touching feedback, we are deeply moved to know that our product was able to play a part in such an important moment for your family and, above all, that it helped save your daughter's life, it is for stories like yours that we are committed every day to promoting the Nanny which is of the highest quality and reliability. We wish you and your daughter lasting health and happiness. Please do not hesitate to contact us if you need anything else. Your satisfaction and well-being are our top priority. Mathilde from the Nanny Care team
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Manon B.
Rating: 3 out of 5
following a purchase from 29/07/2024
Mixed opinion for the moment (tested without baby as he is not yet born). The breathing sensor is sensitive but can be TOO sensitive. We tested it by pressing our finger on the mattress, and when we stopped pressing we expected the alarm to go off, but the flashing green light kept indicating a breathing movement and the alarm didn't go off. Finally, after a few moments, we realized that it was the open window that was letting some air into the room, and the air on the sheet was enough for the sensor to detect breathing... so if baby wasn't breathing but the window was open, the alarm didn't go off. As a result, I imagine that in cododo, the sensor must take the slightest movement from the parent next to it to mean that baby is breathing.
I made the purchase to reassure myself and allow me to sleep soundly, but in the end I wouldn't trust it that much :/.
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Response from Nanny Care
Hello Manon, Thank you very much for your detailed feedback on the product. We appreciate that you took the time to share your observations, even before the arrival of your baby. The Nanny is a precision monitor certified as a "CE medical device Class IIB" and clinically validated. Its installation must follow a few simple rules specified in the installation instructions. You can see the movements the Nanny detects by looking at the alarm box (Nanny on, without baby in bed), which will help you identify the cause and remove it (imperative) when the Nanny is monitoring baby: a green light comes on each time movement is detected. If the Nanny doesn't go off, it must be detecting other movements in the room (your heartbeat, a draught, a cell phone, etc.). The first thing to do is to make sure it's really your movements that are being detected. Leave the room and wait to see if the Nanny rings. If it goes off, it's working properly. If it doesn't, it's picking up something else. You can check the Nanny's operation and verify that it is detecting and triggering properly by changing its environment: for example, put it on the living room table (without any vibration/disturbance around it, of course), move away and see if it rings (this will confirm local disturbance in the room). In this case, you'll need to find the element that might be generating vibrations near the crib (a spinning musical mobile, a fan, a fan heater, a rocking chair, a draught...) and remove it. On the other hand, the Nanny can be used with a co-sleeping cradle, but only when it is not in the co-sleeping version against the parents' bed, otherwise it will pick up the vibrations made by the parents and, in the event of a problem, will not be triggered. If the cradle is sufficiently far from the parents' bed (at least 50cm) when baby is under the Nanny's supervision with the cradle in the fixed version (no rocking), and not inclined, the Nanny should be placed on the bed base (on a wooden plate) under the baby mattress; there is no minimum thickness required for the baby mattress (just a maximum of 12cm). If you have any further questions, please do not hesitate to contact our team. Good day to you, Ana Nanny Care Team
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Clara L.
Rating: 5 out of 5
following a purchase from 28/07/2024
Delighted with this purchase!
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Response from Nanny Care
Thank you very much for your positive feedback! We are happy to know that your shopping experience on our site was pleasant, your satisfaction is our priority, and your compliments encourage us to continue improving our service. We hope to see you again soon!
J
Jessica D.
Rating: 1 out of 5
following a purchase from 25/07/2024
Camera not at all practical, I advise against it.
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Response from Nanny Care
Hello, Thank you for taking the time to give us feedback on this article. It sounds like you had a disappointing experience with the camera. Can you tell us what exactly bothered you? Was it image quality, ease of use, durability, or something else? It might help to better understand the product's weak points. We look forward to hearing from you. Good day to you, Ana Team Nanny Care
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Carole F.
Rating: 5 out of 5
following a purchase from 18/07/2024
Very easy to find the information and products you need. All very clear.
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
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Nadine P.
Rating: 5 out of 5
following a purchase from 28/07/2024
Very good
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
S
Sylvie V.
Rating: 5 out of 5
following a purchase from 24/07/2024
Satisfied with both the speed of delivery and the quality of the item.
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
H
Hélène C.
Rating: 5 out of 5
following a purchase from 15/07/2024
Simple, pleasant site
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
C
Camille L.
Rating: 5 out of 5
following a purchase from 24/07/2024
Fast delivery and responsive customer service! I recommend
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
J
Julien P.
Rating: 5 out of 5
following a purchase from 18/07/2024
Perfect, fast delivery and quality product
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
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Mélanie T.
Rating: 5 out of 5
following a purchase from 17/07/2024
Very fast delivery We already know the product And we needed a 2nd for our future children. I recommend the Nanny Care product.
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
A
Assya S.
Rating: 5 out of 5
following a purchase from 15/07/2024
Received as announced
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
J
Julia F.
Rating: 5 out of 5
following a purchase from 14/07/2024
Reassuring, works very well.
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
B
Bénédicte L.
Rating: 5 out of 5
following a purchase from 04/07/2024
Fast delivery on this nothing to say
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
E
Emmanuel T.
Rating: 5 out of 5
following a purchase from 01/07/2024
Smooth interface and fast, efficient delivery.
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
D
Delphine S.
Rating: 5 out of 5
following a purchase from 09/07/2024
Perfect
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
A
Axelle A.
Rating: 3 out of 5
following a purchase from 06/07/2024
Not much choice
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Response from Nanny Care
Hello Axelle, I understand that you're disappointed by the lack of choice. What kind of products or services were you looking for? Perhaps I can help you find what you're looking for, or point you in the direction of alternatives. I'll be in touch if you need any further information. Have a nice day, Ana Equipe Nanny Care
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Camille M.
Rating: 5 out of 5
following a purchase from 01/07/2024
Very good
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
F
François H.
Rating: 1 out of 5
following a purchase from 18/06/2024
My order cannot be found at Intermarché Dol de Bretagne! DPD can't seem to locate my parcel.
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Response from Nanny Care
Hello Sir, Could you please contact us directly on 05 56 78 78 08 with your order number so that we can make the necessary arrangements with the carrier? Thank you in advance. Nanny Care customer service
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Laurence R.
Rating: 5 out of 5
following a purchase from 27/06/2024
Very well done, simple and efficient
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
J
Julien H.
Rating: 5 out of 5
following a purchase from 21/06/2024
Reliable
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
G
Gwendoline D.
Rating: 5 out of 5
following a purchase from 19/06/2024
Quality products
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
J
Joy R.
Rating: 5 out of 5
following a purchase from 16/06/2024
Order quickly received
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
M
Magali E.
Rating: 5 out of 5
following a purchase from 06/06/2024
Very good
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
L
Lea J.
Rating: 5 out of 5
following a purchase from 09/06/2024
Indispensable and very reassuring! I recommend you 1000%.
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
S
Samantha M.
Rating: 5 out of 5
following a purchase from 30/05/2024
Order received very quickly.
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
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Brigitte B.
Rating: 5 out of 5
following a purchase from 29/05/2024
Product availability and speed of delivery
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
C
Christine B.
Rating: 5 out of 5
following a purchase from 22/05/2024
Very good information on the products and their use. Fast delivery.
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
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