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M
Rating: 4 out of 5
Very good product that meets my expectations, just not easy to handle the first time and to connect to the phone.
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Customer reviews of Nanny Care
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 610 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.
Reviews 2, 3 and 4 stars
Reset filtersL
Rating: 4 out of 5
Debit payment made without stock verification Item not available but refund processed quickly
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O
Rating: 4 out of 5
Good reception
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B
Rating: 2 out of 5
Having received a bad package: inclined plan instead of the nanny care monitor, I contacted customer service by phone. Very courteous reception. I then receive the return slip, I make the return asking them to send me the ordered product because I need to use it without delay. However, they do not send me the package immediately. It is not on its way either. The commercial gesture would have been to send the monitor at the moment the error was noticed considering that the inclined foam plan must have a much lower market value. I hope to receive the product as soon as possible because I find it very useful. Thank you for considering this review.
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B
Rating: 4 out of 5
Very interesting site. Very satisfied with my purchase.
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A
Rating: 3 out of 5
Very good, still lacking image quality for the price..
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L
Rating: 3 out of 5
I am satisfied with the service provided by nanny care, but model 3 is much less intuitive than model 2. The switch guard is complicated to understand/set up or stop. With model 2, at least I was sure to turn it off and not have any false alarms.
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F
Rating: 3 out of 5
I find that the monitor does not sound loud. We have a two-story house and I am always afraid I won't hear if there is a problem.
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Response from Nanny Care
Thank you for taking the time to share your opinion.
Rest assured, the Nanny monitor is designed so that the alarm is loud enough, even in a house with a second floor. The sound level is not chosen at random: it must meet strict standards to be clearly heard by parents while remaining safe for the hearing of the infant, who is close to the device.
The goal is therefore to obtain a signal that is clearly perceptible in the home, without being excessive for the baby.
If you have any doubts about the volume of your device, please do not hesitate to contact our customer service: we can check its proper functioning with you and assist you if necessary.
Best regards,
Nanny Care Customer Service
Rest assured, the Nanny monitor is designed so that the alarm is loud enough, even in a house with a second floor. The sound level is not chosen at random: it must meet strict standards to be clearly heard by parents while remaining safe for the hearing of the infant, who is close to the device.
The goal is therefore to obtain a signal that is clearly perceptible in the home, without being excessive for the baby.
If you have any doubts about the volume of your device, please do not hesitate to contact our customer service: we can check its proper functioning with you and assist you if necessary.
Best regards,
Nanny Care Customer Service
N
Rating: 2 out of 5
I find that the material of the bumper is very thin, I had taken it to prevent it from hurting itself, it hasn't changed anything.
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Response from Nanny Care
Hello,
Thank you for taking the time to share your feedback.
The 3D fabric of the bumper is indeed intentionally thin, as it is breathable.
However, even with this thin material, the bumper is designed to prevent the baby from passing their arm or leg between the bars, thus avoiding pinching or uncomfortable awakenings.
We understand that this may be surprising if one expects a "cushion" effect, but the design priority remains primarily breathability.
Feel free to contact our customer service if you would like more information or installation advice.
Thank you for taking the time to share your feedback.
The 3D fabric of the bumper is indeed intentionally thin, as it is breathable.
However, even with this thin material, the bumper is designed to prevent the baby from passing their arm or leg between the bars, thus avoiding pinching or uncomfortable awakenings.
We understand that this may be surprising if one expects a "cushion" effect, but the design priority remains primarily breathability.
Feel free to contact our customer service if you would like more information or installation advice.
C
Rating: 4 out of 5
Very good
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S
Rating: 4 out of 5
Reassuring and little false alarm. The RJ11 connection is a bit outdated. The wireless remote monitor would be a real evolution of the product. Overall satisfying and reassuring.
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C
Rating: 4 out of 5
It's not about peas but about triangles
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N
Rating: 2 out of 5
The idea is good but the module is way too bright even in the dark we had to cover all the blinking LEDs with tape and you can still see it through which sometimes wakes up the baby or its parents. And while I never asked to be subscribed to newsletters and I have already unsubscribed from several spam emails I still receive them which is illegal.
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Response from Nanny Care
Hello,
Thank you for your message.
The malfunction of the night mode that you are experiencing may indeed be affected by the presence of a light source near the unit, namely:
an infrared camera placed too close or directed directly at the monitor,
or a night light that is too bright, even if the room seems dark to the naked eye.
We advise you to check these elements and, if possible, to move or reorient the infrared camera and/or reduce the brightness of the night light to allow the light sensor of the monitor to function properly.
Please keep us informed after this test, and of course, if the problem persists, we remain at your complete disposal to assist you.
Regarding the newsletters, we will take the necessary action immediately.
Best regards.
Thank you for your message.
The malfunction of the night mode that you are experiencing may indeed be affected by the presence of a light source near the unit, namely:
an infrared camera placed too close or directed directly at the monitor,
or a night light that is too bright, even if the room seems dark to the naked eye.
We advise you to check these elements and, if possible, to move or reorient the infrared camera and/or reduce the brightness of the night light to allow the light sensor of the monitor to function properly.
Please keep us informed after this test, and of course, if the problem persists, we remain at your complete disposal to assist you.
Regarding the newsletters, we will take the necessary action immediately.
Best regards.
M
Rating: 4 out of 5
Too bad I had to send an email for the delivery...
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F
Rating: 4 out of 5
The order went well. The delivery to the pickup point was quick.
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M
Rating: 2 out of 5
Satisfied with my purchase itself but not really with the customer service.
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Response from Nanny Care
Hello,
Thank you for your feedback.
After checking, the customer service responded to you immediately indicating:
" May 1st being Labor Day, it is a public holiday in France. Our logistics services were therefore exceptionally closed and no orders could be processed that day.
Your order was taken care of as soon as our warehouse reopened on May 2nd and shipped as quickly as possible. Unfortunately, this does indeed delay the initially planned delivery in J+1.
We understand your disappointment regarding the express delivery fees and remain at your disposal to discuss this if needed.
Thank you for your understanding,
Best regards, "
Please feel free to reach out to us if needed.
Thank you for your feedback.
After checking, the customer service responded to you immediately indicating:
" May 1st being Labor Day, it is a public holiday in France. Our logistics services were therefore exceptionally closed and no orders could be processed that day.
Your order was taken care of as soon as our warehouse reopened on May 2nd and shipped as quickly as possible. Unfortunately, this does indeed delay the initially planned delivery in J+1.
We understand your disappointment regarding the express delivery fees and remain at your disposal to discuss this if needed.
Thank you for your understanding,
Best regards, "
Please feel free to reach out to us if needed.
C
Rating: 3 out of 5
Beautiful quality, large screen, good image, great app and quick installation. However, even without noise in the room, there are sounds (crackling) heard in the monitor and the phone.
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Response from Nanny Care
Thank you for your positive feedback on the quality of the baby monitor and its features. Following our various exchanges, we confirm that the crackling you reported was not normal. That is why we sent a new baby monitor. We hope everything is now back to normal and that you are fully satisfied with your product. Please feel free to reach out to us if needed, we remain at your disposal. Best regards,
C
Rating: 2 out of 5
The order was not what I expected
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Response from Nanny Care
Hello Valerie,
Thank you for your feedback and we are sorry that the product did not meet your expectations.
Please contact us at [email protected] to provide us with more details about your disappointment with the product you received. This will enable us to pass the information on to our quality team for verification.
Thank you for your feedback and we are sorry that the product did not meet your expectations.
Please contact us at [email protected] to provide us with more details about your disappointment with the product you received. This will enable us to pass the information on to our quality team for verification.
A
Rating: 3 out of 5
DOES NOT RESPECT THE CHOSEN DELIVERY
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Response from Nanny Care
Thank you for your feedback and we fully understand your dissatisfaction. Due to exceptional circumstances following heavy carrier traffic, we encountered difficulties which unfortunately impacted your experience, our apologies for this incident. We hope you will give us another chance and remain at your disposal for any further inquiries at [email protected]. Sincerely, The Nanny Care team
M
Rating: 3 out of 5
Interesting site with interesting content. Disappointed with the product received.
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Response from Nanny Care
We thank you for your feedback and are sorry that the 2-sided breathable bumper did not meet your expectations. The quality of our products is paramount, and we take your feedback very seriously. We will pass on the information to our quality team for verification. Please contact us at [email protected] to provide us with more information about your disappointment with the product you received. Sincerely, The Nanny Care team
J
Rating: 3 out of 5
The video quality of the baby phone sold in the pack is really mediocre. I should have bought it separately.
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Response from Nanny Care
We thank you for your feedback and are sorry that the DVM-75 baby monitor did not meet your expectations. The quality of our products is paramount, and we take your feedback very seriously. We will pass on the information to our quality team so that a check can be carried out. If you wish, we would be happy to offer you an exchange or refund. Please contact us at [email protected] so that we can arrange this for you.
M
Rating: 3 out of 5
Mixed opinion for the moment (tested without baby as he is not yet born). The breathing sensor is sensitive but can be TOO sensitive. We tested it by pressing our finger on the mattress, and when we stopped pressing we expected the alarm to go off, but the flashing green light kept indicating a breathing movement and the alarm didn't go off. Finally, after a few moments, we realized that it was the open window that was letting some air into the room, and the air on the sheet was enough for the sensor to detect breathing... so if baby wasn't breathing but the window was open, the alarm didn't go off. As a result, I imagine that in cododo, the sensor must take the slightest movement from the parent next to it to mean that baby is breathing.
I made the purchase to reassure myself and allow me to sleep soundly, but in the end I wouldn't trust it that much :/.
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I made the purchase to reassure myself and allow me to sleep soundly, but in the end I wouldn't trust it that much :/.
Response from Nanny Care
Hello Manon, Thank you very much for your detailed feedback on the product. We appreciate that you took the time to share your observations, even before the arrival of your baby. The Nanny is a precision monitor certified as a "CE medical device Class IIB" and clinically validated. Its installation must follow a few simple rules specified in the installation instructions. You can see the movements the Nanny detects by looking at the alarm box (Nanny on, without baby in bed), which will help you identify the cause and remove it (imperative) when the Nanny is monitoring baby: a green light comes on each time movement is detected. If the Nanny doesn't go off, it must be detecting other movements in the room (your heartbeat, a draught, a cell phone, etc.). The first thing to do is to make sure it's really your movements that are being detected. Leave the room and wait to see if the Nanny rings. If it goes off, it's working properly. If it doesn't, it's picking up something else. You can check the Nanny's operation and verify that it is detecting and triggering properly by changing its environment: for example, put it on the living room table (without any vibration/disturbance around it, of course), move away and see if it rings (this will confirm local disturbance in the room). In this case, you'll need to find the element that might be generating vibrations near the crib (a spinning musical mobile, a fan, a fan heater, a rocking chair, a draught...) and remove it. On the other hand, the Nanny can be used with a co-sleeping cradle, but only when it is not in the co-sleeping version against the parents' bed, otherwise it will pick up the vibrations made by the parents and, in the event of a problem, will not be triggered. If the cradle is sufficiently far from the parents' bed (at least 50cm) when baby is under the Nanny's supervision with the cradle in the fixed version (no rocking), and not inclined, the Nanny should be placed on the bed base (on a wooden plate) under the baby mattress; there is no minimum thickness required for the baby mattress (just a maximum of 12cm). If you have any further questions, please do not hesitate to contact our team. Good day to you, Ana Nanny Care Team
A
Rating: 3 out of 5
Not much choice
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Response from Nanny Care
Hello Axelle, I understand that you're disappointed by the lack of choice. What kind of products or services were you looking for? Perhaps I can help you find what you're looking for, or point you in the direction of alternatives. I'll be in touch if you need any further information. Have a nice day, Ana Equipe Nanny Care
S
Rating: 4 out of 5
Comprehensive site, well explained products. The only downside was that after ordering the package could not be tracked (maybe because I'm in Switzerland and not in France). Otherwise top
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to know that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. Concerning the tracking of your parcel, you should have received an email with the tracking number and have the possibility to follow the delivery. Please note that our customer service remains at your disposal from Monday to Friday from 9am to 5pm. See you soon on our website!
C
Rating: 4 out of 5
It's a birth gift sent directly to those concerned
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Response from Nanny Care
Thank you very much for your positive feedback! See you soon on our site!
A
Rating: 4 out of 5
NOT YET IN USE, BUT A SAFETY FEATURE FOR THE BABY
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Response from Nanny Care
Thank you very much for your positive feedback! We look forward to hearing from you. See you soon on our site!
A
Rating: 4 out of 5
Order processed and shipped quickly
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
M
Rating: 4 out of 5
At the time of payment I did not find the delivery address of the future parents so I had it delivered to my home.
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Response from Nanny Care
Thank you very much for your positive feedback! See you soon on our site!
E
Rating: 4 out of 5
Mother of a little boy, it saves my nights!
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
A
Rating: 4 out of 5
Rapid response
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
E
Rating: 4 out of 5
Smooth navigation
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
M
Rating: 4 out of 5
Site easy to order for me which is not the habit on the other hand the provider that I had chosen not that my first parcel never arrived the service after sale very reactive my returned my order
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
H
Rating: 2 out of 5
I took the Lot with the camera and frankly I am very disappointed with the camera it has a very poor quality and makes noise frankly for the price I am very disappointed.
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Response from Nanny Care
Hello Honorine, You have a 30-day right of withdrawal if you are not satisfied with the camera. You can send us an email at [email protected]. We will proceed to the refund of the camera after reception of the product. Sincerely, The customer team
S
Rating: 4 out of 5
OK good
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
A
Rating: 4 out of 5
Serious French site, always ready to listen by e-mail or telephone... quality products and very affordable prices, unlike competitors... The only complaint is that some product descriptions are lacking, but this is quickly resolved by calling (free call).
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
S
Rating: 3 out of 5
I chose Nanny Care because I had an urgent need and they guaranteed delivery within 24 to 48 hours. My parcel arrived a week later, and when I called customer service, they blamed the carrier, even though they knew they were closed for the holidays and couldn't deliver on time. Instead of mentioning this on their website, they preferred to lie about delivery times. Had I known, I would have ordered elsewhere. As for Nanny Care, it seems to work fine.
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Response from Nanny Care
Hello, there must have been a misunderstanding when you called... You ordered on Thursday 28/12; our announced delivery time is 24/48h + it was indicated on the site when you placed your order that there could be slightly longer delivery times during the holiday season. For your order, delivery 24/48h = delivery on friday 29/12 (24h) or tuesday 02/01 (48h). Your parcel was delivered on 03/01, therefore within 72 working hours. Monday 01/01 being a holiday. We are transparent with our customers and never lie! It's quite shocking to read these comments when our team works hard all year round, even during the holiday season, to deliver to our customers as quickly as possible!
L
Rating: 3 out of 5
Very functional site, but a little disappointed as we thought we'd receive it within 24/48 hours as indicated on the site, product received 4 days later.
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C
Rating: 4 out of 5
Great!
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I
Rating: 3 out of 5
Correct order tracking and well-designed website.
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M
Rating: 2 out of 5
I never received my parcel, DPD apparently dropped it off at my house and even signed for it because I didn't sign for it and they did have a signature of receipt. It's now the 22/07 and I still have no news!
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