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O
Rating: 4 out of 5
Product perfectly conforms to order
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Customer reviews of Nanny Care
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 610 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.
Reviews 2, 3 and 4 stars
Reset filtersD
Rating: 4 out of 5
Delivery took a little longer than expected, but was still very satisfactory.
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F
Rating: 2 out of 5
When you highlight the 24/48h delivery time on the article and then explain to me that it's 24/48h delivery once the order has been dispatched, I don't like it, so I'll no longer be a customer of yours.
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M
Rating: 4 out of 5
Well in my opinion on time delivery. I recommend this site. Good product.
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R
Rating: 3 out of 5
The crib bumper is far too large for a conventional crib
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F
Rating: 3 out of 5
Returns are at the customer's expense.
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M
Rating: 4 out of 5
Well no problem
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B
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
I had no trouble ordering, but the user experience is perhaps not optimal for discovery. I came to the site knowing what I wanted to buy, which made the process much easier.
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A
Rating: 4 out of 5
nothing to say
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A
Rating: 4 out of 5
fast delivery but not yet in use
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A
Rating: 3 out of 5
So the mattress seems to be doing its job, but the baby phone is very disappointing. The camera can only be placed on the bed, the image jumps around a lot, as if there were interference, and I thought it was in color with the light on, but that's not the case.
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A
Rating: 4 out of 5
Well done quote
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A
Rating: 4 out of 5
Fine
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A
Rating: 3 out of 5
Problems receiving a parcel (not sent or mislaid?). After a month without any news, I sent an e-mail asking for an explanation. I was called back promptly. The item was sent back immediately and received very quickly with an apology gift. So very disappointed that the item didn't arrive in time (for a birthday...) but very satisfied with the after-sales service.
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A
Rating: 4 out of 5
Well packed. But parcel received on Thursday for an order placed on Sunday, whereas it was indicated on the site that delivery would take 24 to 48 hours.
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A
Rating: 4 out of 5
No worries
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A
Rating: 4 out of 5
Satisfied.
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A
Rating: 3 out of 5
Good, practical site
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A
Rating: 4 out of 5
No worries
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A
Rating: 4 out of 5
A first shipment never received, after reporting, the after-sales service reacted very quickly, package received two days later...
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A
Rating: 4 out of 5
fast delivery
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
The wallpaper on the site makes the items almost illegible. However the delivery was very well done. As it is a Christmas gift I cannot return the item.
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A
Rating: 4 out of 5
Ask a question, don't buy, no answer - too bad
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A
Rating: 4 out of 5
Positive except for delivery. It's free but they use DPD which is a disaster. As a result, the parcel was not received on time.
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A
Rating: 4 out of 5
I found that ordering with a code number made receiving the package even more secure.
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A
Rating: 3 out of 5
A few bugs on the site meant we had to look for subterfuges to order. Fortunately, we were motivated
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A
Rating: 4 out of 5
Super
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A
Rating: 4 out of 5
Very satisfied with this system I sleep better since I have it.
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A
Rating: 2 out of 5
I had trouble ordering on your site, the item wouldn't go into the basket. I had to call customer service and create a customer account for it to work.
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A
Rating: 3 out of 5
This device is very good, but sometimes there are bugs: the device detects breathing when my son is no longer in bed.
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A
Rating: 4 out of 5
no problem at all. Order received on time and easy site navigation.
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A
Rating: 4 out of 5
Happy with the site
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A
Rating: 4 out of 5
Nothing to report
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A
Rating: 3 out of 5
My article has a flaw
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A
Rating: 3 out of 5
Nice presentation of products for children, but not much choice.
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A
Rating: 3 out of 5
When we wanted to choose a relay point other than the one closest to our home, the operation was not possible. The site was constantly bellowing. However, customer service is very responsive and we were able to collect our parcel from the collection point of our choice.
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A
Rating: 4 out of 5
Meets our needs
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A
Rating: 4 out of 5
satisfactory delivery time.
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