Customer reviews of Nanny Care

Part of the order didn't match, so I had to provide proof of the preparation error, go back to the parcel relay to pick up the rest of the order and then send back what had been delivered by mistake ... 3 trips instead of one and no commercial gesture, what a shame!

dragon backpack ordered and dinosaur backpack received labeled dragon backpack!!! surely a labeling problem from stock it's a shame!!! being on vacation and really needing the bag I did not return it there is nothing to complain about the product it is very good.

The requested measurements were not complied with

Poor delivery, I had to call again to get my gift to its destination, but the customer service was efficient.

Don't promise 24 to 48 hours delivery when you're not sure of your delivery person. The parcel took 10 days to arrive! And what's more, I had ordered a Dinosaurs subject because it was available on the site, and it was only after payment that I was told it was no longer available... I had the choice between a refund (always complicated) and/or changing the subject... It's a pity because your product game was interesting ...

I didn't quite understand that there were 2 shippers - it's not easy when ordering.

Very fast delivery. Product as described but too small for my baby. Height 65cm and weight 7kg.

The stroller nothing to say super conform well packaged, the only problem is that I was missing an item ie the Goblet holder so to receive it is a galley I'm still waiting. only negative point

The delivery time announced when ordering was not respected. Delivery 7 days after 48 to 72h announced.

When you highlight the 24/48h delivery time on the article and then explain to me that it's 24/48h delivery once the order has been dispatched, I don't like it, so I'll no longer be a customer of yours.

The crib bumper is far too large for a conventional crib

Returns are at the customer's expense.

So the mattress seems to be doing its job, but the baby phone is very disappointing. The camera can only be placed on the bed, the image jumps around a lot, as if there were interference, and I thought it was in color with the light on, but that's not the case.

Problems receiving a parcel (not sent or mislaid?). After a month without any news, I sent an e-mail asking for an explanation. I was called back promptly. The item was sent back immediately and received very quickly with an apology gift. So very disappointed that the item didn't arrive in time (for a birthday...) but very satisfied with the after-sales service.

Good, practical site

A few bugs on the site meant we had to look for subterfuges to order. Fortunately, we were motivated

I had trouble ordering on your site, the item wouldn't go into the basket. I had to call customer service and create a customer account for it to work.

This device is very good, but sometimes there are bugs: the device detects breathing when my son is no longer in bed.

My article has a flaw

Nice presentation of products for children, but not much choice.

When we wanted to choose a relay point other than the one closest to our home, the operation was not possible. The site was constantly bellowing. However, customer service is very responsive and we were able to collect our parcel from the collection point of our choice.

Without

I had a problem with the delivery address, I wanted delivery to La Teste de Buch where the person I was giving this parcel to lives. I had ticked off a relay point on rue du Port in La Teste, but the parcel arrived at a relay point corresponding to my home address: the Vival store in Perilhac! The parcel was therefore sent from Cestas to Perilhac near Limoges, so that I was obliged to send it by post, at my own expense, back to La Teste near Cestas!When I placed my order, I found that it was very complicated to find the "point relais" checkbox. I even had to call Nanny Care, and someone explained to me where to find the "point relais" checkbox (it wasn't as intuitive as on other sites). I would have preferred if this person had suggested that I place my order directly with her over the phone, so I wouldn't have had to worry about delivery to the wrong place.

I changed the delivery address because it was not taken into account while I was on vacation.

Very disappointed with the babyphone, the parent monitor doesn't recharge, so it's not very useful.

Very good products, but delivery took a long time...

Order sent 3 weeks late. It was for a gift that I couldn't give on the day of the baby shower.

Nothing to report.

Nothing to say about the delivery! Very fast. Well packed. However, I wouldn't recommend the item, it's damaged.

A fastener was removed and I had to sew it back on by hand for the price, which is quite unacceptable.

Delivery slower than announced.

Excessively expensive

Delay too long

Navigation a little difficult . Waiting for the return of the bracelet I hope a refund without constraint.

The Nanny monitor is top-notch and reassuring, but we took it with the Alecto Baby Phone camera, which really disappointed us! There's no battery life, and at times the screen doesn't receive the camera's signal. Despite the offer we got when we bought the monitor and the Baby Phone, if we'd known we'd have bought a brand other than Alecto.

Product descriptions lack clarityFast, efficient customer service

In the shop, some categories have no items at all

Order received halfway I had to call for who sends me the suite he had forgotten the products nany is expensive so abnormal not to see who is missing a product when the order includes 2 onlyo positive point 48 h delivery

I think it's a shame to have to pay the shipping costs.

Lack of information on the Nanny care monitor