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R
Rating: 5 out of 5
Very good product. Delivered quickly, top notch.
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Customer reviews of Nanny Care
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 610 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.
Reviews 2 and 5 stars
Reset filtersA
Rating: 5 out of 5
Good product
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V
Rating: 5 out of 5
5
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F
Rating: 5 out of 5
I recommend
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J
Rating: 5 out of 5
Reassuring when baby turns on their stomach during the night and does not yet have the reflex to turn their head to the side. We bought the nanny care mainly to sleep more peacefully but baby sleeps very well.
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L
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
Product conforms to the description. More relieved for baby monitoring.
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L
Rating: 5 out of 5
Top
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A
Rating: 5 out of 5
Very effective, allows for quieter nights
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L
Rating: 5 out of 5
Perfect thank you
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V
Rating: 5 out of 5
Very good. Fast delivery.
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M
Rating: 5 out of 5
Super
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C
Rating: 5 out of 5
received quickly, but since it's for a gift, I can't wait to see the quality of the product but I'm not too worried Claudia
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M
Rating: 5 out of 5
Happy with our purchase, we can sleep more peacefully.
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J
Rating: 5 out of 5
I bought a second mattress because my daughter started moving a lot, so the first one didn't detect her anymore. Problem solved, I recommend it.
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P
Rating: 5 out of 5
Satisfied with the speed of the order and delivery.. top-notch carrier.
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C
Rating: 5 out of 5
Very well, it reassures us, we are having better nights now that we have it 😊
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I
Rating: 5 out of 5
Greatly appreciated that people are reachable, which is not the case for many other sites. Reachable and efficient. A big thank you.
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F
Rating: 5 out of 5
Simply great. I feel so reassured since I installed it in my son's bed, really happy with my purchase!
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F
Rating: 5 out of 5
Fast service and product meets expectations
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L
Rating: 5 out of 5
Fast and efficient delivery. The baby monitor is easy to use and works very well. The camera works very well and seems more robust than my old camera. Nothing to say, I recommend.
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S
Rating: 5 out of 5
You saved my nights, thank you
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A
Rating: 5 out of 5
Always satisfied, a tranquility for peaceful nights with baby
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C
Rating: 5 out of 5
Received quickly and very easy to understand, we are at ease for the baby.
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S
Rating: 5 out of 5
Package received VERY quickly! Haven't tested the product yet because the baby is not here yet.
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S
Rating: 5 out of 5
Thank you very much
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A
Rating: 5 out of 5
Very satisfied with my purchase! 5/5
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C
Rating: 5 out of 5
I was finally able to stop waking up every 15 minutes to make sure my baby was still breathing. Easy to use, and I have great confidence in the device. Thank you.
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P
Rating: 5 out of 5
Fast service. Perfect
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M
Rating: 5 out of 5
Perfect
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B
Rating: 5 out of 5
Super allows me to sleep soundly.
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D
Rating: 5 out of 5
Received quickly, not yet used, gift for a baby shower. Already purchased on the site with satisfaction.
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J
Rating: 5 out of 5
Very happy with my purchase. A little scare on the first night when it started because my son had moved so much that he had ended up at the foot of his bed...
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S
Rating: 5 out of 5
Send ra
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F
Rating: 5 out of 5
Very good
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A
Rating: 5 out of 5
Express reception, very good quality material. It's perfect!
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M
Rating: 5 out of 5
No issues with my order and the payment facilities are appreciated
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A
Rating: 5 out of 5
The nannycare mattress and the breathable bumper are perfect!
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C
Rating: 5 out of 5
Very happy with the product and the speed of shipping.
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M
Rating: 2 out of 5
Satisfied with my purchase itself but not really with the customer service.
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Response from Nanny Care
Hello,
Thank you for your feedback.
After checking, the customer service responded to you immediately indicating:
" May 1st being Labor Day, it is a public holiday in France. Our logistics services were therefore exceptionally closed and no orders could be processed that day.
Your order was taken care of as soon as our warehouse reopened on May 2nd and shipped as quickly as possible. Unfortunately, this does indeed delay the initially planned delivery in J+1.
We understand your disappointment regarding the express delivery fees and remain at your disposal to discuss this if needed.
Thank you for your understanding,
Best regards, "
Please feel free to reach out to us if needed.
Thank you for your feedback.
After checking, the customer service responded to you immediately indicating:
" May 1st being Labor Day, it is a public holiday in France. Our logistics services were therefore exceptionally closed and no orders could be processed that day.
Your order was taken care of as soon as our warehouse reopened on May 2nd and shipped as quickly as possible. Unfortunately, this does indeed delay the initially planned delivery in J+1.
We understand your disappointment regarding the express delivery fees and remain at your disposal to discuss this if needed.
Thank you for your understanding,
Best regards, "
Please feel free to reach out to us if needed.