Customer reviews of nataliaspzoo.eu

9,8 /10

Based on 761 published reviews

Summary of reviews

The store delivers with speed and reliability, providing fast shipping and on-time delivery across numerous orders, often with well-packaged items and top-quality construction. Customers repeatedly praise the product craftsmanship and comfortable design, highlighting durable materials, comfortable cushions, and fittings that fit specific setups such as vehicles and swings. Communication and service are strong points, with responsive, helpful email advice and a professional, smooth ordering experience that customers describe as quick and uncomplicated. Overall, shoppers express consistent satisfaction with the product descriptions aligning with reality, reliable fulfillment, and long-lasting, practical items that suit their needs.

Reviews 1 and 2 stars

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Birgit S.

Published on 31/05/2024 à 13h30 following a purchase from 17/05/2024

Unfortunately, I am not satisfied because the cover is too small and there is no information on how to return it! I will therefore be sending it back at my own expense.

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Response from nataliaspzoo.eu Published on 04/06/2024

How do you do?

Thank you for your message.

Unfortunately, we cannot fully understand your comment as you have not provided any information about the mattress you have or its size. If you have a folding mattress from another manufacturer, our cover may not fit and this is understandable. It is not our fault that you have chosen the wrong size of cover for your mattress.

How to make a return is also described on our website under the heading "Shipping and return address": https://nataliaspzoo.de/content/3-versand-und-ruecksendeadresse

The return costs are also clearly regulated. We do not charge any additional fees for the product, so the customer returning the goods bears the costs themselves. This complies with the statutory provisions for returns for online purchases.

We hope that this information will help you.

Kind regards
The Natalia Spzoo team

Philippe L.

Published on 01/04/2024 à 13h02 following a purchase from 21/03/2024

Compliant and fast Thank you

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Response from nataliaspzoo.eu Published on 23/12/2024

Hello,
Thank you for your positive comment on the compliance and speed of our service. However, we noticed that you gave us a 1-star rating. This may have been a mistake. If you've encountered a problem or would like to share more details, we're ready to listen and help. Please do not hesitate to contact us directly.

Best regards,
The Natalia Spzoo team

Petra W.

Published on 06/06/2023 à 12h27 following a purchase from 24/05/2023

no return bill for return enclosed, no good service account

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Daniel F.

Published on 25/12/2021 à 00h43 following a purchase from 13/12/2021

Nothing to complain about. Deadlines respected. Object conforms to the description.

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Response from nataliaspzoo.eu Published on 31/12/2021

Dear customer, thank you for purchasing from our store. We also thank you for your positive feedback. It sounds like you are satisfied with your purchase and service in our Natalia Spzoo store. However, you only gave 2 stars, isn't that a mistake? If it is a mistake, can we ask you to add the number of stars?

Thank you very much and we wish you all the best for the new year.
Team Natalia Spzoo