Customer reviews of nataliaspzoo.eu

Hello Bernadette,

Thank you for taking the time to share your experience.

We are delighted that your order was shipped quickly, but we are sincerely sorry for the inconveniences encountered during delivery. We fully understand your disappointment regarding the failure to meet the announced date as well as the dropping off of the package without a handover.

The transport was handled by an external provider and we regret that the service did not meet your expectations. Your comments are valuable and we will forward them to the concerned carrier to improve the quality of deliveries.

We thank you nonetheless for your trust and hope to have the opportunity to fully satisfy you with your next order.

Best regards,

The Natalia Spzoo team

Dear Christine,

Thank you for your feedback and for your understanding regarding this setback. We are pleased to hear that our team was able to quickly resolve the issue and ensure delivery the next day. We take note of your comment regarding the delivery time slot and we will do our best to improve this experience in the future. We look forward to serving you again.

Best regards,
The Natalia Spzoo Team

Dear Frank,

Thank you very much for your feedback and your positive review. We are sorry to hear that the color pink does not meet your expectations. We will review your concern regarding the color representation in our description to avoid future misunderstandings. We are glad that you are satisfied with the value for money and hope to welcome you back soon.

Best regards,
Your team at Nataliaspzoo.de

Hello José-Maria,

Thank you very much for your feedback and your rating of 4/5! We are delighted to hear that you received your product quickly and that you appreciate its quality. We take your comment about the firmness into account, which can vary according to individual preferences. Please feel free to contact us if you need advice for another product.

Best regards,
The Natalia Spzoo team

Hello Michèle,

Thank you for your positive review of our Natalia Spzoo product. We are delighted that you are happy with it and that you appreciate its quality and comfort. We do our best to offer a fast delivery service to our customers. Thank you again for taking the time to share your experience with us. We hope to see you soon on our site!

Thank you for your positive review, Sabine! We're delighted that we were able to quickly resolve the problem you encountered with your order. We hope to see you back on our site soon, and please don't hesitate to contact us if you need any assistance in the future. Thank you again for your trust and recommendation. We hope to see you soon!

Thank you for your review, Gomez. We're glad you enjoyed your experience at our Natalia Spzoo site. Please let us know if you have any suggestions so that we can continue to improve our services. We look forward to seeing you soon!

How do you do?

Thank you for your message.

Unfortunately, we cannot fully understand your comment as you have not provided any information about the mattress you have or its size. If you have a folding mattress from another manufacturer, our cover may not fit and this is understandable. It is not our fault that you have chosen the wrong size of cover for your mattress.

How to make a return is also described on our website under the heading "Shipping and return address": https://nataliaspzoo.de/content/3-versand-und-ruecksendeadresse

The return costs are also clearly regulated. We do not charge any additional fees for the product, so the customer returning the goods bears the costs themselves. This complies with the statutory provisions for returns for online purchases.

We hope that this information will help you.

Kind regards
The Natalia Spzoo team

Hello,
Thank you for your positive comment on the compliance and speed of our service. However, we noticed that you gave us a 1-star rating. This may have been a mistake. If you've encountered a problem or would like to share more details, we're ready to listen and help. Please do not hesitate to contact us directly.

Best regards,
The Natalia Spzoo team

We apologize for the delay and understand your disappointment. We do our best to provide prompt service and are working tirelessly to reduce this delay. We appreciate the review you shared and hope you enjoy your trip!

Vielen Dank für Ihr Feedback, Catherine! Wir freuen uns, dass unser Produkt schnell geliefert wurde und dass Sie es für Ihr dreijähriges Kind geeignet fanden.

Muchas gracias por tu comentario, Johan. Nos alegra que te gustara el colchón y trabajaremos duro para mejorar el servicio de entrega.

Vielen Dank für Ihre Rückmeldung, Didier. Wir freuen uns, dass Sie mit dem Produkt zufrieden waren und dass die Fristen eingehalten wurden. Es tut uns leid zu hören, dass es bei der Lieferung zu einem Durcheinander gekommen ist, und wir werden unser Bestes tun, um eine Lösung zu finden, um dieses Problem zu beheben.

Cher client

Nous vous remercions pour votre achat et votre feedback positif. Nous sommes heureux que vous soyez satisfait de notre service et que tout se soit déroulé rapidement et sans complications.

Cependant, nous avons remarqué que vous ne nous avez donné que 3 étoiles sur 5. Nous serions très heureux si vous pouviez nous dire ce que nous pouvons améliorer afin de vous offrir un meilleur service à l'avenir.

Nous vous remercions encore une fois pour votre achat et vos commentaires.

Avec nos meilleures salutations,
L'équipe du service clientèle de Natalia Spzoo

Nous vous remercions pour votre commentaire positif ! Nous sommes très heureux que vous soyez satisfait de votre achat. Nous ferons de notre mieux pour continuer à répondre à vos attentes à l'avenir. Si vous avez d'autres questions ou si vous avez besoin d'une aide supplémentaire, n'hésitez pas à nous le faire savoir.
Nous serons heureux de vous recommander notre collection de matelas pliants. Si vous nous faites part de vos exigences, nous pourrons vous recommander un matelas adapté.
LG
Natalia Spzoo